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Entry Level Help Desk Support Jobs in State College, PA

U.S. Navy

IT Support Specialist

Osceola Mills, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Yeagertown, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Aaronsburg, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

State College, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Tyrone, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Millheim, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bellefonte, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lemont, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hawk Run, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Milroy, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Port Matilda, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bellefonte, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Philipsburg, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Belleville, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Blanchard, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Clarence, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Grassflat, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in State College, PA

Entry Level Help Desk Support information

See State College, PA salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk support in State College, PA is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.55 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in State College, PA?

For Entry Level Help Desk Support jobs in State College, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in State College, PA look for?

The top searched job categories for Entry Level Help Desk Support jobs in State College, PA are:

What cities near State College, PA are hiring for Entry Level Help Desk Support jobs?

Cities near State College, PA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in State College, PA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,402 per year, or $20.4 per hour.

Help Desk Shift Supervisor

University System of New Hampshire

State College, PA • On-site

Full-time

Posted 26 days ago

University System Of New Hampshire rating

8.8

Company rating: 8.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

47th of 631 rated colleges and universities

Job description

As part of the Client Services team in Enterprise Technology & Services, and working under general supervision, you use advanced industry knowledge and USNH policies to support various hardware and software needs. You serve as the main contact for clients, communicating clearly with non-technical users. Your responsibilities include working independently or with others to handle essential user support tasks-such as deploying, monitoring, and maintaining Windows and Mac devices; troubleshooting network and printing problems; managing computer lifecycles and IT assets; configuring systems; and replacing computers.
You deliver direct support to faculty and staff regarding computers, mobile devices, account access, networking, cloud storage, security, and data management. You also provide training and documentation on systems, software, policies, and procedures. In addition, you manage or contribute to projects that are key to the department's mission, and you actively seek opportunities to advance your technical and managerial skills.
Duties/Responsibilities
Customer Support (50%)
  • Consult with clients both on-site and remotely, collaborate with the service desk and team members regarding information technology needs, respond promptly to issues, and resolve assigned problems.
  • Assist in analyzing technical challenges and developing effective solutions, referring complex cases appropriately.
  • Utilize enterprise ticketing systems and associated workflows efficiently.
  • Oversee software installation and maintenance by selecting, testing, installing, and maintaining software applications and network resources.
  • Employ critical problem-solving skills, develop and document solutions and workarounds, research and address complex issues independently, and prioritize tasks effectively in a fast-paced environment.
  • Demonstrate strong business relationship-building and communicate effectively with the user community.
  • Advise clients on the implementation of suitable technologies; address and resolve their IT concerns as assigned; analyze complex IT problems and coordinate additional assistance when necessary; consider and recommend comprehensive solutions for a diverse audience.
  • Ensure security compliance by adhering to established policies and procedures: monitor system security, investigate issues, and recommend corrective actions such as assisting with operation and maintenance of application software security facilities. Maintain up-to-date knowledge of all USNH IT Security recommendations.

Resource Lifecycle Management (15%)
  • Maintain precise hardware asset inventory and endpoint records, including physical audits. Set up new computers, configure domain accounts, update Active Directory for systems management, and create user accounts, including login and printer setup support.
  • Assist with computer configuration and procurement according to USNH policies. Collaborate with Endpoint Engineering to resolve compliance issues and eliminate vulnerabilities.
  • Coordinate surplus pickup for end-of-life assets and manage information databases.

Documentation (10%)
  • Assess and address documentation requirements, including the development of supporting materials for newly implemented or updated application software; ensure documentation is accurate, consistent, and presented in a manner accessible to clients.
  • Conduct research to resolve complex technical issues and document solutions and workarounds.
  • Communicate major resolutions to relevant stakeholders as appropriate.
  • Utilize the enterprise ticketing system to record incidents, solutions, and workarounds, while analyzing trends and referencing historical data to enhance client support.
  • Collaborate effectively with colleagues across the University System of NH as needed.
  • Provide subject matter expertise during crisis situations, such as virus outbreaks or disaster recovery efforts, and offer backup support to the team when required.
  • Employ existing resources, including remote support tools, to assist clients who are off-campus or unable to be present in person.

Strategic and Project Planning (10%)
  • Assist with strategic and project planning, including technology refreshes for teaching labs, classrooms, and end-user assets.
  • Recommend equipment purchases when necessary due to age or failure.
  • Manage and track loaner equipment.
  • Support IT project execution by advising, collaborating, documenting, and contributing to ET&S initiatives.

Supervision (10%)
  • Guide and support student workers by mentoring them and providing training.
  • Create documentation and instructional materials to help enhance their skills and broaden their knowledge.
  • Participate in the assessment and review the performance of student workers.

Other duties as assigned (5%)
  • Stay up to date with new technologies, including remote support tools, security measures, and productivity applications relevant to your work.
  • This also includes supported endpoint hardware managed by the Desktop team.
  • Be prepared to travel to other USNH locations when requested to assist with projects or provide additional support.

Requirements
Minimum Acceptable Education & Experience:
  • Associate's degree and four years of experience, bachelor's degree and two years of experience, or combination of education and experience equal to six years.•
  • Expertise in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Windows and Macintosh OSX computer platforms, handheld devices/smartphones, and networking.

Knowledge, Skills & Abilities:
  • Computer hardware replacement/upgrade skills such as memory upgrades, hard drive, system board, battery replacements, etc.
  • Strong customer-focused support skills.
  • Organizational skills and effective oral and written communication skills.
  • Project management, strategic planning, and asset management experience
  • Familiarity with Windows Active Directory and Jamf Pro/Macintosh server technology is desirable. Excellent Customer service experience.

Other Requirements:
  • Valid driver's license.

Preferred Qualifications:
  • Proven knowledge of/or experience with USNH acceptable computing practices and security policies and procedures is also highly desirable.
  • Experience providing technology support in a higher education environment.

Applicant Instructions:
Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)
  • Resume/CV
  • Cover Letter
  • Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.
This position falls within the collective bargaining unit for the Keene State College Administrative Staff Association (KSCASA), an affiliate of the National Education Association of New Hampshire (NEA-NH).
Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Compensation Pay Range:
$23.01 - $38.03
The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources
Location:
Keene

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