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Entry Level Help Desk Support Jobs in Scranton, PA

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

U.S. Navy

IT Support Specialist

Long Pond, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Jim Thorpe, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Swoyersville, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hughestown, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Courtdale, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Old Forge, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Larksville, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Scranton, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pocono Pines, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

White Mills, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Honesdale, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Effort, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Mountainhome, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hawley, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

West Pittston, PA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk support in Scranton, PA is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Scranton, PA?

For Entry Level Help Desk Support jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Scranton, PA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Entry Level Help Desk Support jobs?

Cities near Scranton, PA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,918 per year, or $20.6 per hour.

Help Desk Support Technician

ID Logistics

Scranton, PA • On-site

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

318th of 365 rated logistics

Job description

Position Overview:
The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.
Location: Scranton, PA
Work Schedule: First Shift
Travel Specifics: No Travel
Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.
Key Responsibilities:
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.
This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.
Minimum Requirements:
  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

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