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Entry Level Help Desk Support Jobs in Lancaster, PA

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

Universal Athletic Club

Be Seen First

Opening Front Desk

Lancaster, PA · On-site

$16 - $20/hr

... support * Manage cash handling and transaction processes accurately * Resolve client complaints ... Manage all laundry within facility Preferred Qualifications * Entry-level experience in front desk ...

Robert Half

Front Desk Coordinator

Reading, PA · On-site

$20 - $22/hr

We are looking for a Front Desk Coordinator to support daily front office operations for a local ... The person in this role will serve as a key point of contact, helping keep the front desk organized ...

New

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$13.75 - $17.75/hr

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable ... Help resolve problems and concerns for potential members, members and staff in a positive and ...

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$10 - $12/hr

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable ... Help resolve problems and concerns for potential members, members and staff in a positive and ...

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Entry Level Help Desk Support information

See Lancaster, PA salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk support in Lancaster, PA is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.40 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Lancaster, PA?

For Entry Level Help Desk Support jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Lancaster, PA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Entry Level Help Desk Support jobs?

Cities near Lancaster, PA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Help Desk Specialist

LCBC Church

Manheim, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Reports to: Director of IT
Hours Commitment: Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed.
Objective: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Personal Qualifications:
  • Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
  • Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
  • Be a leader who is:
    • Focused: Work hard with urgency and intensity
    • Collaborative: Bring others into your work, give and ask for feedback
    • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
  • Lead the way in LCBC's values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
  • Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:
Help Desk Leadership:
  • Serve as the first point of contact for all IT and AVL requests
  • Triage, prioritize, and route tickets with accuracy and swiftness
  • Communicate clearly, warmly, and helpfully with staff and volunteers
  • Resolve basic to intermediate issues and ensure thorough documentation
  • Model a support experience defined by clarity, ownership, and care

Documentation & Process Improvement:
  • Create and maintain simple, and accessible documentation for common processes and solutions
  • Identify gaps and proactively build resources that improve clarity and efficiency
  • Support workflows and collaboration across IT and AVL

Ordering & Project Support:
  • Assist with ordering technology and AVL equipment with strong stewardship
  • Support project coordination, timelines, and communication
  • Help move initiatives forward by managing details and staying organized
  • Assist with vendor selection and vetting
  • Coordinate RFPs for larger quotes

Required Skills:
  • Strong customer service mindset with a genuine desire to help and serve others
  • Excellent attention to detail with consistent follow-through
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities and stay organized in a fast-paced environment
  • Resourceful problem-solver with a proactive approach
  • Strong technical aptitude with ability to learn new systems quickly
  • Professional, trustworthy, and able to maintain confidentiality

What Success Looks Like & Key Attributes:
  • Staff and volunteers feel supported, understood, and cared for
  • Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence
  • Communication is proactive, setting clear expectations and next steps, with warmth and professionalism
  • Documentation is easy to follow and reduces confusion
  • Projects and purchasing processes are organized and reliable
  • Stays engaged, solves problems, and doesn't let details fall through the cracks
  • Self-motivated, reliable, and driven

Benefits We Offer:
  • Competitive medical, dental and vision coverage
  • Retirement plan contribution and employer match
  • Annual counseling benefit
  • Generous and immediate paid time-off
  • Casual dress
  • Quarterly professional and spiritual development days
  • Intentional investment in personal and professional development

Evaluation:
The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

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