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Entry Level Help Desk Support Jobs in York, PA (NOW HIRING)

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

LCBC Church

Help Desk Specialist

Manheim, PA

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

LCBC Church

Help Desk Specialist

Manheim, PA

Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · Hybrid

$21/hr

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: 8+ Months Objectives of Engagement: The primary ... This individual will also provide helpdesk support to end-users of PIERS. The contractor will work ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg ... Desk.

I-Link Solutions

Help Desk Analyst-Tier 1

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. * Investigates and resolves computer software and hardware problems of users. * Answers ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in York, PA

Entry Level Help Desk Support information

See York, PA salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in York, PA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.69 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in York, PA?

For Entry Level Help Desk Support jobs in York, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in York, PA look for?

The top searched job categories for Entry Level Help Desk Support jobs in York, PA are:

What cities near York, PA are hiring for Entry Level Help Desk Support jobs?

Cities near York, PA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in York, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,670 per year, or $20.5 per hour.

Help Desk Support :: Harrisburg, PA

STI

Harrisburg, PA • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 16 hours ago

Job description

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
1+ years' previous IT Service Desk and/or Call Center experience required
Required
1
Years
Experience with call tracking and ticketing software
Required
1
Years
Attentive to details and ability to be resourceful (using supplied documentation)
Required
1
Years
Ability to support users with limited knowledge of computers, software, hardware and systems
Required
1
Years
Above average communication skills and telephone manner.
Required
1
Years
Basic User & Security Group Active Directory administration
Required
1
Years
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Required
1
Years
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Required
1
Years
Excellent organizational skills
Required
0
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Required
0

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