$19.25 - $26.50/hr
This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals. The Help Desk ...
$19.25 - $26.50/hr
This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals. The Help Desk ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...
Help Desk Specialist
Manheim, PA · On-site
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Help Desk Specialist
Manheim, PA · On-site
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Quick apply
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...
Help Desk Technician
Media, PA · On-site
$22.06/hr
Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of and responsibility for the requests and ...
Help Desk Technician
Media, PA · On-site
$22.06/hr
Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of and responsibility for the requests and ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...
Help Desk Analyst
Harrisburg, PA · On-site
$21/hr
The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...
Help Desk Analyst
Harrisburg, PA · On-site
$21/hr
The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...
Sr. Help Desk Analyst
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Provides technical support and troubleshooting assistance to end-users. Identify, diagnose ... Follows established Help Desk policies and procedures and utilizes an automated system to support ...
Sr. Help Desk Analyst
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Provides technical support and troubleshooting assistance to end-users. Identify, diagnose ... Follows established Help Desk policies and procedures and utilizes an automated system to support ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...
Help Desk Analyst
Harrisburg, PA · Hybrid
$21/hr
The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...
Help Desk Analyst
Harrisburg, PA · Hybrid
$21/hr
The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...
Help Desk Analyst
Pittsburgh, PA · Hybrid
$20 - $27.25/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Help Desk Analyst
Pittsburgh, PA · Hybrid
$20 - $27.25/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Help Desk Technician
Media, PA · On-site
$22.06/hr
Information Technology Opening Date: 09/01/2026 Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of ...
Help Desk Technician
Media, PA · On-site
$22.06/hr
Information Technology Opening Date: 09/01/2026 Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of ...
We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB for your reference: Job Title: Help Desk ...
We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB for your reference: Job Title: Help Desk ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... This position will provide IT phone and email support for the Conservation & Environment Delivery ...
Help Desk Analyst
Pittsburgh, PA · On-site
$19.75 - $26.75/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Help Desk Analyst
Pittsburgh, PA · On-site
$19.75 - $26.75/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ...
Help Desk Analyst
Pittsburgh, PA · On-site
$20 - $27.25/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Help Desk Analyst
Pittsburgh, PA · On-site
$20 - $27.25/hr
An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...
Sr. Help Desk Analyst
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Provides technical support and troubleshooting assistance to end-users. Identify, diagnose ... Follows established Help Desk policies and procedures and utilizes an automated system to support ...
Sr. Help Desk Analyst
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Provides technical support and troubleshooting assistance to end-users. Identify, diagnose ... Follows established Help Desk policies and procedures and utilizes an automated system to support ...
Entry Level Help Desk Support information
See Pennsylvania salary details
$10.36 - $12.44
4% of jobs
$12.44 - $14.52
4% of jobs
$14.52 - $16.60
9% of jobs
$17.52 is the 25th percentile. Wages below this are outliers.
$16.60 - $18.69
17% of jobs
The median wage is $20.17 / hr.
$18.69 - $20.77
22% of jobs
$22.74 is the 75th percentile. Wages above this are outliers.
$20.77 - $22.85
20% of jobs
$22.85 - $24.93
15% of jobs
$24.93 - $27.01
3% of jobs
$27.01 - $29.09
6% of jobs
$29.09 - $31.17
0% of jobs
$31.17 - $33.25
0% of jobs
$10
$20
$33
How much do entry level help desk support jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for entry level help desk support in Pennsylvania is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Pennsylvania?
For Entry Level Help Desk Support jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Pennsylvania look for?
The top searched job categories for Entry Level Help Desk Support jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Entry Level Help Desk Support jobs?
Cities in Pennsylvania with the most Entry Level Help Desk Support job openings:
Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid
On-site, Remote
$19.25 - $26.50/hr
Full-time
Re-posted 27 days ago
Job description
Help Desk Level 2 consultant [3 Days Onsite, 2 days remote]
Mercer County, NJ/Hybrid
6+ months
NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided.
HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension.
After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch.
Description:
The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.
Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
• Assist with other tasks as assigned by management.
• Notify management of all major incidents, problems immediately and with confidentiality.
• Conduct quantitative and qualitative research related to processes, programs and projects.
• Update Solutions Knowledgebase and Documentation
• Work with management on new projects, as assigned.
• Provide support to other units and/or divisions when called upon.
Mercer County, NJ/Hybrid
6+ months
NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided.
HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension.
After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch.
Description:
The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.
Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
• Assist with other tasks as assigned by management.
• Notify management of all major incidents, problems immediately and with confidentiality.
• Conduct quantitative and qualitative research related to processes, programs and projects.
• Update Solutions Knowledgebase and Documentation
• Work with management on new projects, as assigned.
• Provide support to other units and/or divisions when called upon.