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Msp Help Desk Jobs in Pennsylvania (NOW HIRING)

MSP Hire

Tier 2 Service Desk Technician

Belle Vernon, PA · Hybrid

$60K - $75K/yr

Tier 2 Service Desk Technician Mechanicus LLC is a Managed Service Provider (MSP) that has been serving Pittsburgh and the surrounding area since 2010. We provide both fully managed IT services and ...

F&M Trust

Cybersecurity Analyst

Chambersburg, PA · On-site

Equivalent experience may include hands-on technical work (home lab environments), 1-2 years in MSP, help desk, or system administration roles, and/or relevant certifications or reputable ...

F&M Trust

Cybersecurity Analyst

Chambersburg, PA · On-site

Equivalent experience may include hands-on technical work (home lab environments), 1-2 years in MSP, help desk, or system administration roles, and/or relevant certifications or reputable ...

F&M Trust

Cybersecurity Analyst

Chambersburg, PA · On-site

Equivalent experience may include hands-on technical work (home lab environments), 1-2 years in MSP, help desk, or system administration roles, and/or relevant certifications or reputable ...

IntegraONE

Be Seen First

MSP Engineer

Allentown, PA · On-site

... help desk support and more. We pride ourselves on delivering exceptional customer service and ... Collaborate with MSP Team Lead and other team members to ensure timely resolution of client issues ...

CBIZ

Helpdesk Analyst II

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

CBIZ

Helpdesk Analyst II

Philadelphia, PA · Hybrid

$20.75 - $28.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

CBIZ

Helpdesk Analyst II

Trevose, PA · Hybrid

$19.50 - $26.50/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

CBIZ

Helpdesk Analyst II

Feasterville Trevose, PA · Hybrid

$19.25 - $26.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

Myers and Stauffer

Helpdesk Analyst II

Philadelphia, PA · Hybrid

$20.75 - $28.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

CBIZ, Inc.

Helpdesk Analyst II

Trevose, PA · On-site

$19.25 - $26.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$22.25 - $30.50/hr

Coordinate Tier 2 and 3 ticket resolution via MSP. * Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support ...

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How much do msp help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for msp help desk in Pennsylvania is $83,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk job?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the Msp Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.
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Msp Help Desk jobs near you

Help Desk Analyst

Fire Fighter Sales & Service Co.

Cranberry Township, PA • On-site

$19.75 - $26.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

OVERNIGHT SHIFT
The analyst will perform first level IT support, incident resolution. The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning.
 

Duties Include:
• Follow prescribed procedures to quickly return users to work.
• Establishing remote connectivity to end user machines and performing remediation for end users.
• Working to maintain individual and team goals for speed of answer, response to alerts and emails.
• Working within many different industries and software to resolve technical issues for end users.
• Performing technical support for devices, PCs and Macs.
• Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support.
• Logging tickets in our ticketing system.
• Communicate with end users via telephone and email.
• Monitor and respond appropriately to alerts.
• Communicate effectively via oral and written capability.
• Excellent customer relations and interpersonal skills.
• Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge.
• Maintaining a positive, service-oriented attitude.
• Ongoing learning and training.

Qualifications:
• Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
• Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email.
• Must be able to think logically and analytically and make decisions based on good judgment.
• Must be able to consistently follow documented procedures for incident resolution.
• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.
 

Education/Experience:
• High School or GED diploma.
• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.
• Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation.
• Experience working as a customer service representative or help desk analyst is a plus.
• Experience working for a Managed Service Provider (MSP) is a plus.
• A+ and Network+, or the ability to acquire both within 1 year of employment.
• Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.
 

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