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Remote Msp Help Desk Jobs in Pennsylvania (NOW HIRING)

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

Thinc Forward

Systems Integration Engineer

West Chester, PA · On-site +1

$158.20K/yr

Conduct onsite and remote assessments of client environments to determine infrastructure needs ... Ensure integrations align with client standards, security requirements, and MSP best practices

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

IBEX

Technical Support Representative

Penn Hills, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

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Remote Msp Help Desk information

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Pennsylvania? The most popular types of Msp Help Desk jobs in Pennsylvania are:
What are popular job titles related to Remote Msp Help Desk jobs in Pennsylvania? For Remote Msp Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Pennsylvania look for? The top searched job categories for Remote Msp Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Msp Help Desk jobs? Cities in Pennsylvania with the most Remote Msp Help Desk job openings:
Remote Msp Help Desk jobs near you
Help Desk Analyst - Medical Marijuana

Help Desk Analyst - Medical Marijuana

InspiriTec, Inc.

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

InspiriTec rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 71 rated call and contact centers

Job description

Help Desk Support Analyst

Shifts available: 7:00 AM - 3:30 PM, Monday through Friday with weekend availability 12:30 PM - 9:00 PM, Monday through Friday with weekend availability

About The Role

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity!

Responsibilities

Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned

Location And Commitments

Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts

Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm.

Candidate Requirements

Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate

About Us

InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.

EEO/disability/Veterans

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