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Work From Home Help Desk Jobs in Pennsylvania (NOW HIRING)

Earn Haus

Work from Home

Pittsburgh, PA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

Earn Haus

Work from Home

Fairchance, PA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

Earn Haus

Work from Home

New Buffalo, PA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

Earn Haus

Work from Home

Schuylkill Haven, PA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

Earn Haus

Work from Home

Potts Grove, PA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work From Home Help Desk information

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$13

$25

$39

How much do work from home help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home help desk in Pennsylvania is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Help Desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

How does a remote Help Desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.

What are work from home help desk jobs?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

What are popular job titles related to Work From Home Help Desk jobs in Pennsylvania? For Work From Home Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Work From Home Help Desk jobs in Pennsylvania look for? The top searched job categories for Work From Home Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Work From Home Help Desk jobs? Cities in Pennsylvania with the most Work From Home Help Desk job openings:
Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in Pennsylvania as of May 2026, with employment types broken down into 2% As Needed, 44% Full Time, 47% Part Time, and 7% Contract. Highlights an 75% Physical, and 25% Hybrid job distribution, with an average salary of $52,762 per year, or $25.4 per hour.
Help Desk Analyst - Medical Marijuana

Help Desk Analyst - Medical Marijuana

InspiriTec, Inc.

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

InspiriTec rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 71 rated call and contact centers

Job description

Help Desk Support Analyst

Shifts available: 7:00 AM - 3:30 PM, Monday through Friday with weekend availability 12:30 PM - 9:00 PM, Monday through Friday with weekend availability

About The Role

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity!

Responsibilities

Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned

Location And Commitments

Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts

Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm.

Candidate Requirements

Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate

About Us

InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.

EEO/disability/Veterans

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