ZipRecruiter

Log In

1

Help Desk Associate Jobs in Pennsylvania (NOW HIRING)

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...

Inabia Software & Consulting Inc.

PA · On-site

$20 - $27.25/hr

* Job Title: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. * Client: Commonwealth of PA 2 * Implementation partner: VDart * Job Type ...

Inabia Software & Consulting Inc.

PA · On-site

$20 - $27.25/hr

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. * Job Type: long term contract * Visa Type: No sponsor available for this job (Only local ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... High school diploma/GED required (Associate degree preferred) * 4+ years' experience in IT-related ...

New

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... High school diploma/GED required (Associate degree preferred) * 4+ years' experience in IT-related ...

New

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...

Quest Global

Help Desk Analyst

Erie, PA

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... High school diploma/GED required (Associate degree preferred) * 4+ years' experience in IT-related ...

New

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer ... In this role, you will serve as the first point of contact for store associates experiencing ...

UHS

Help Desk Coordinator

PA · On-site

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

UHS

Help Desk Coordinator

Wayne, PA

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

University City Housing

Front Desk Associate

Philadelphia, PA · On-site

$14.25 - $18.25/hr

Front Desk Associate (Third Shift) Westbury Apartments | Center City Philadelphia Schedule ... As the first point of contact for residents, tenants, and visitors, you will help create a positive ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Pennsylvania

Help Desk Associate information

See Pennsylvania salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk associate in Pennsylvania is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Pennsylvania?

The most popular types of Help Desk jobs in Pennsylvania are:

What are popular job titles related to Help Desk Associate jobs in Pennsylvania?

For Help Desk Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Pennsylvania look for?

The top searched job categories for Help Desk Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Help Desk Associate jobs?

Cities in Pennsylvania with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $44,755 per year, or $21.5 per hour.

Help Desk Analyst

STI

Harrisburg, PA • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Title: Help Desk Analyst
Location: Harrisburg, PA
Duration: 12+ Months
8am to 4.30pm
Description:
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
There are two available Tier 1 positions.
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two successful candidates could be in each training class due to the team's training limitation.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***

Apply