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Help Desk Associate Jobs in Pennsylvania (NOW HIRING)

H&K Group

IT Help Desk Associate

Skippack, PA · On-site

Overview H&K Group, Inc. is searching for a Help Desk Associate. Based in Skippack, PA, this role is responsible for maintaining all company telecommunication functions, handles general IT help desk ...

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

State of PA Consultant pay rate: $20 /hr on w2 (All Inclusive) Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. This is a Tier 1 position ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person ...

VIVA USA INC

Help Desk Analyst

Harrisburg, PA · On-site

$17.34 - $22.34/hr

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. The Help Desk Analyst performs the skills listed below Provides technical assistance, support ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office ... Associate degree in IT or related field (or equivalent experience) * Customer service-focused ...

Grind 24/7 LLC

Front Desk Associate

Export, PA

$8 - $10/hr

Position Summary As a Front Desk Associate, you will be the first point of contact for visitors and callers, helping create a positive customer experience from the moment they arrive. You'll manage ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office ... Associate degree in IT or related field (or equivalent experience) * Customer service-focused ...

My3Tech Inc

Help Desk (Harrisburg, PA)

Harrisburg, PA · On-site

$20/hr

State of PA Consultant Pay rate: $20 /hr on W2 (All Inclusive) Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There remains four openings for ...

My3Tech Inc

Help Desk Tier 1

Harrisburg, PA · On-site

$20.25 - $27.75/hr

State of PA Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. This is a Tier 1 position requiring working on phones all day. This position is ...

Planet Fitness

Front Desk Associate

Hanover, PA · On-site

$13.50 - $17.25/hr

Front Desk Associate At Planet Fitness, our mission has always been to enhance people's lives by ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Hanover, PA

$13.50 - $17.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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$14

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How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Pennsylvania is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Pennsylvania? The most popular types of Help Desk jobs in Pennsylvania are:
What are popular job titles related to Help Desk Associate jobs in Pennsylvania? For Help Desk Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Pennsylvania look for? The top searched job categories for Help Desk Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Help Desk Associate jobs? Cities in Pennsylvania with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Information Technology - Help Desk Associate Infrastructure

Information Technology - Help Desk Associate Infrastructure

Turn 14 Distribution

Horsham, PA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 20 days ago

Job description

Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.
IT Help Desk Associate I- Infrastructure Horsham, PA - Onsite | Monday to Friday, 8:00 AM to 5:00 PM
Position Overview
The IT Help Desk Associate I - Infrastructure is a foundational role focused on supporting and maintaining the company's IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.
Responsibilities
  • Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
  • Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
  • Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
  • Perform system patching, updates, and maintenance across servers and endpoints
  • Assist with backup and recovery systems (e.g., Veeam), including validation and testing
  • Support VPN and secure remote access systems
  • Participate in infrastructure troubleshooting and root cause analysis
  • Assist with monitoring tools, alerts, and system performance tuning
  • Support warehouse and remote site infrastructure (network, cameras, devices)
  • Participate in infrastructure projects (upgrades, rollouts, migrations)
  • Provide Tier 1 support for desktops, laptops, and mobile devices when needed
  • Assist with account provisioning in Active Directory and Google Workspace
  • Support hardware deployment and workstation setup
  • Document tickets and ensure proper communication with users
  • Escalate issues appropriately after structured troubleshooting
  • Follow structured troubleshooting and IT processes
  • Document infrastructure configurations and procedures
  • Contribute to knowledge base and SOP development
  • Ensure all work is tracked through the ticketing system

Requirements
  • 1-3 years of IT experience with exposure to infrastructure or systems
  • Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
  • Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
  • Experience or exposure to virtualization platforms (VMware preferred)
  • Familiarity with Google Workspace or Microsoft 365
  • Strong troubleshooting and analytical skills
  • Desire to grow into an infrastructure/engineering role

There at Every Turn: Our Benefits We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:
  • Competitive Pay Structure
  • Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
  • Generous Paid Time Off and Paid Holidays
  • 401(K) Match
  • Tuition Reimbursement
  • Company-Sponsored Events
  • Subsidized Part Purchasing Program

We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.

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