Help Desk Associate Jobs in Lewistown, PA (NOW HIRING)

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Penn State Office of Central Procurement team is searching for a Procurement Associate. Central Procurement has a vision to develop and execute sound business and cost-effective Purchasing solutions to enable the teaching, research, and service mission of the University.
Procurement Associate - Shared Services Help Desk reviews incoming general inquiries to advise on PSUbuy (the University's procure-to-pay system), Accounts Payable, Contracts, Strategic Sourcing, Purchasing Card, Supplier Registration, Travel, and Software. Associate escalates questions to the appropriate Procurement team for assistance as needed.
The successful candidate will:

• Advise on purchase order creation, edits and assist in the approval flow
• Contact vendors and suppliers for quotations, and follow up on outstanding purchase orders
• Ensure all transactions meet government regulations and University policies and procedures
• Assist Procurement Managers and Agents with vendor research
• Use a variety of electronic systems and databases to import and create documents, track vendor information and payments, compose correspondence, and various financial transactions
• Identify and resolve discrepancies; obtain vendor certifications and certificates of liability insurance when required
• Assist in monitoring internal and external customer satisfaction
• May perform general office duties such as mail distribution, answering phones and greeting visitors
• May assist in various cross-functional projects throughout the department if workload permits

This position does not offer a flexible work arrangement and requires 5 days in office per week.
The successful candidate must possess:

• Excellent customer service skills
• Ability to maintain confidentiality regarding sensitive documents and situations
• Demonstrated ability to multitask and meet deadlines
• Effective decision-making skills
• Excellent organizational skills and problem-solving abilities
• High level of accuracy in work and attention to detail

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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