ZipRecruiter

Log In

1

Help Desk Associate Jobs in Havertown, PA (NOW HIRING)

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer ... In this role, you will serve as the first point of contact for store associates experiencing ...

UHS

Help Desk Coordinator

PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...

UHS

Help Desk Coordinator

Wayne, PA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Associate Customer Service Center Coordinator supports the implementation of UHS applications ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...

Planet Fitness

Front Desk Associate

Warminster, PA · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Associate At Planet Fitness, our mission has always been to enhance people's lives by ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Downingtown, PA · On-site

$14.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Associate At Planet Fitness, our mission has always been to enhance people's lives by ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Planet Fitness Front Desk Associate At Planet Fitness, our mission has always been to enhance ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Downingtown, PA

$14.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Downingtown, PA

$14.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Havertown, PA

Help Desk Associate information

See Havertown, PA salary details

$14

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Havertown, PA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Havertown, PA?

The most popular types of Help Desk jobs in Havertown, PA are:

What are popular job titles related to Help Desk Associate jobs in Havertown, PA?

For Help Desk Associate jobs in Havertown, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Havertown, PA look for?

The top searched job categories for Help Desk Associate jobs in Havertown, PA are:

What cities near Havertown, PA are hiring for Help Desk Associate jobs?

Cities near Havertown, PA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Havertown, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,616 per year, or $21 per hour.

Help Desk Specialist

Affiliated Independent Distributors, Inc.

Wayne, PA • On-site

Full-time

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
The AD IT Service Desk team is the firrst point of contact for all associates' IT needs and requests. We are committed to providing an exceptional experience in a professional and courteous manner and strive to fulfill and/or direct all requests as quickly and accurately as possible. As part of the larger AD IT team, the Help Desk Specialist will provide first level IT support to AD associates via phone, email, and remote access tools. The Help Desk Specialist will ensure that all technical problems and requests are documented, assigned, and resolved/completed with appropriate urgency.
Essential Duties and Responsibilities:
  1. Provide company-wide Level 1 technical support for hardware, software, user accounts, mobile devices, and supported business applications.
  2. Serve as the first point of contact for associates by responding to Service Desk requests submitted through phone, email, walk-ups, chat, and remote support tools.
  3. Accurately log all requests using the internal ticketing system to resolve or assign them to the appropriate staff member. Troubleshoot and resolve issues related to Windows 11 systems, Microsoft 365 applications, printers, peripherals, mobile devices, and basic network connectivity.
  4. Collaborate effectively with other IT staff members to resolve unfamiliar issues.
  5. Identify and escalate situations requiring urgent attention or expert knowledge to the appropriate IT staff.
  6. Provide account support in a Windows 11 environment using AD/Azure and Office
  7. 365. Support includes enabling/disabling computer and user accounts, password resets, account extensions, onboarding & offboarding procedures, etc.
  8. Configure and provide level 1 support for associates' mobile devices to use company email, MFA and applications.
  9. Provide level 1 and backup support for IT equipment in local and remote offces, assist with additional IT projects, and operational tasks as assigned.
  10. Other duties as assigned.
Knowledge, Skills, and Abilities:
  1. Must be customer-oriented with excellent listening, verbal, and written communication skills and strong learning, problem-solving, and analytical skills.
  2. Proficiency with Microsoft 365 applications and services, Windows operating systems, and common business productivity tools.
  3. Familiarity with Active Directory, Azure, account administration, password resets, multifactor authentication, and basic identity/access management tasks.
  4. Experience supporting PC, Apple iPhone, iPad devices, including device setup, mobile applications, and troubleshooting.
  5. Basic understanding of computer hardware, peripherals, printers, mobile devices, and remote support technologies.
  6. Familiarity with ticketing systems, remote support tools, and IT service management processes.
  7. Ability to communicate technical concepts clearly and professionally to non-technical associates while maintaining professionalism, patience, and composure when supporting associates in high-pressure situations.
  8. Continually develop and maintain technical knowledge relevant to supported systems and technologies.

Requirements
  1. Associate's degree in IT, Business Management, or related field.
  2. 2 years of experience in an IT Help Desk role. (Equivalent combination of education and experience will be considered.)
  3. CompTIA A+ and/or N+ certification preferred
Additional Comments:
  1. Travel: None
  2. Hours: 8:00a - 5:00p M-F
  3. Physical: Must be able to lift and carry equipment weighing up to 25 lbs. Accommodations will be made for those with physical disabilities.
  4. The position is based out of our corporate office in Wayne, PA, where we currently have a hybrid work schedule with 3 days in the office.

AD is proud to be an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. At AD, we support a collaborative and inclusive environment. We value open participation from individuals with different ideas, experiences, and perspectives which we believe make AD a better place to work.

Apply