ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Havertown, PA (NOW HIRING)

Pennrose

IT Support Specialist

Philadelphia, PA · On-site

Log all help desk interactions into the Zendesk ticketing system * Escalate unresolved issues to ... Associates degree in Information Technology preferred or related field experience. * ITIL V3 ...

Pennrose

IT Support Specialist

Philadelphia, PA · On-site

Log all help desk interactions into the Zendesk ticketing system * Escalate unresolved issues to ... Associates degree in Information Technology preferred or related field experience. * ITIL V3 ...

Pennrose

IT Support Specialist

Philadelphia, PA · On-site

Log all help desk interactions into the Zendesk ticketing system * Escalate unresolved issues to ... Associates degree in Information Technology preferred or related field experience. * ITIL V3 ...

Pennrose

IT Support Specialist

Philadelphia, PA

Log all help desk interactions into the Zendesk ticketing system * Escalate unresolved issues to ... Associates degree in Information Technology preferred or related field experience. * ITIL V3 ...

Össur

IT Administrator

Paulsboro, NJ · On-site

$31.46 - $38.88/hr

About the Role Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality. What You'll Do * Answer questions or resolve computer problems for ...

Zeus Fire and Security

Director, IT

Paoli, PA

... Associates of Tennessee. For more information, please visit Role Overview The Director of IT will oversee and manage the company's information technology projects and initiatives. This role requires ...

Zeus Fire and Security

Director, IT

Paoli, PA · On-site

... Associates of Tennessee. For more information, please visit Role Overview The Director of IT will oversee and manage the company's information technology projects and initiatives. This role requires ...

Össur

IT Administrator

Paulsboro, NJ

$31.46 - $38.88/hr

About the Role Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality. What You'll Do * Answer questions or resolve computer problems for ...

Zeus Fire and Security

Director, IT

Paoli, PA · On-site

... Associates of Tennessee. For more information, please visit Role Overview The Director of IT will oversee and manage the company's information technology projects and initiatives. This role requires ...

HBKS Wealth Advisors

IT Manager

Conshohocken, PA · Hybrid

$93.50K - $114.70K/yr

Information Technology (IT) Manager Hybrid HBKS Wealth Advisors (HBKS), an independent personal ... If you want a career that is all about helping people, you're the kind of person we're looking for.

Connexus Technology

IT Project Manager

Philadelphia, PA · On-site

$110K - $150K/yr

... associates, consultants, and vendors. * Knowledge and experience with network and software ... For twenty years, Connexus has helped customers improve their operations and profitability with ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only ... Delivering top-notch, customer-first support to associates daily What You'll Need * High School ...

BetMGM

IT Auditor

Philadelphia, PA · Remote

The IT Auditor will serve as a value-added resource in designing and executing assurance responsibilities to help the organization achieve its objectives. The candidate will collaborate with the ...

next page

Showing results 1-20

People also search for

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Havertown, PA

It Helpdesk Associate information

See Havertown, PA salary details

$14

$20

$32

How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Havertown, PA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Havertown, PA? The most popular types of It Helpdesk jobs in Havertown, PA are:
What are popular job titles related to It Helpdesk Associate jobs in Havertown, PA? For It Helpdesk Associate jobs in Havertown, PA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Havertown, PA look for? The top searched job categories for It Helpdesk Associate jobs in Havertown, PA are:
What cities near Havertown, PA are hiring for It Helpdesk Associate jobs? Cities near Havertown, PA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Havertown, PA as of May 2026, with employment types broken down into 31% Full Time, 63% Part Time, 2% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,616 per year, or $21 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Goodwill of Delaware and Delaware County

Wilmington, DE

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Are you passionate about technology, problem-solving, and creating exceptional user experiences?
If so, we are looking for a motivated IT Helpdesk Technician to support and enhance the technology systems that power our mission-driven organization.

In this role, you will combine technical expertise with customer-focused support to ensure Goodwill team members have secure, reliable, and user-friendly access to the technical tools and systems needed to perform their roles. You will play a key role in improving productivity and driving continuous improvement across the organization.

Who We Are
As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do
Help Desk & Technical Support
  • Manage Help Desk operations and deliver timely, effective technical support
  • Troubleshoot issues related to hardware, software, cloud services, virtual desktops, and POS systems
  • Maintain secure, stable, and high-performing IT environments
  • Support and administer Microsoft 365 applications and services
  • Assist users with cloud-based platforms, collaboration tools, and digital workflows
  • Support Power Platform solutions and user adoption initiatives
AI & Innovation
  • Utilize AI-powered tools to streamline IT support and improve workflows
  • Help implement automation and predictive maintenance solutions
  • Analyze feedback and insights to improve digital experiences organization-wide
Training & User Experience
  • Train team members on Microsoft 365, AI tools, POS systems, and security policies
  • Create clear documentation, user guides, and knowledge base articles
  • Promote technology adoption and improve overall user engagement
Compliance & Continuous Improvement
  • Ensure support processes align with organizational standards and compliance requirements
  • Track and report Help Desk performance metrics and service effectiveness
  • Stay current with emerging technologies, certifications, and IT best practices
What We are Looking For
  • Associate’s degree in Information Technology, Computer Science or a related field and at least one year of IT support and user-focused service experience.
  • Strong knowledge of Microsoft 365 platform administration.
  • Hands-on experience with end-user device support.
  • Familiarity with AI-powered tools, automation, and analytics for IT operations.
  • Excellent problem-solving and analytical skills, with the ability to manage escalations effectively.
  • Strong communication skills, able to explain technical concepts to non-technical users.
  • Collaborative mindset and strong interpersonal skills for working across departments and vendors.
  • Strong organizational skills with attention to detail in documentation, compliance, and process improvement.
  • IT certifications such as ITIL, CompTIA, Microsoft 365 Certified, Azure Administrator, or similar certification is preferred.
What We Offer
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(K) employer contribution
  • Paid time off and holidays
  • Employee discounts
  • Career growth and advancement opportunities
  • Ongoing training and development
Work Environment
This role requires sitting for extended periods and working in an office setting. Frequent travel to store and warehouse locations is required to provide on-site technical support and ensure consistent technology performance across all sites. The position has regular exposure to office and retail technology equipment. The noise level is typically moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join Our Team
Are you ready to take the next step in your IT career and improve the digital experiences of others?
Apply today to contribute to innovative technology support that empowers teams across Goodwill of Delaware & Delaware County.