ZipRecruiter

Log In

1

Nc Fast Help Desk Jobs in Havertown, PA (NOW HIRING)

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

MD, NJ, FL, TX, AZ, PA, NC, CA. The starting pay range for this position is $70,000 - $85,000 per ... Ability to meet SLA deadlines in a fast-paced environment. * Positive outlook and ability to ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$22/hr

Keep users informed and document resolutions accurately What you bring: * 1-3 years of help desk ... Ability to multitask in a fast-paced, high-volume environment * Strong communication skills and ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$22/hr

Keep users informed and document resolutions accurately What you bring: * 1-3 years of help desk ... Ability to multitask in a fast-paced, high-volume environment * Strong communication skills and ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Ability to multitask in a fast-paced environment. * Relevant certifications (e.g., CompTIA A ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Ability to multitask in a fast-paced environment. * Relevant certifications (e.g., CompTIA A ...

ALMO CORP

Help Desk Supervisor

Philadelphia, PA · On-site

Previous experience as an IT Help Desk Technician, with demonstrated leadershipor senior-level ... Ability to work effectively in a fast-paced, dynamic environment while supportingteam members.

Almo Corporation

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ... Ability to work in a fast paced, dynamic environment * Interest in learning new technologies and ...

ALMO CORP

Help Desk Support

Philadelphia, PA

$19 - $25.75/hr

Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ... Ability to work in a fast paced, dynamic environment * Interest in learning new technologies and ...

Purple Drive

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services ... Ability to work effectively in a fast-paced, SLA-driven environment. Preferred / Nice-to-Have ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services ... Ability to work effectively in a fast-paced, SLA-driven environment. Preferred / Nice-to-Have ...

PurpleLab Inc

Deal Desk Analyst

Wayne, PA · On-site

$47K - $60K/yr

Description The Deal Desk Analyst will support the Go-To-Market team by managing deal intake ... Ability to manage multiple projects and work cross-functionally in a fast-paced commercial ...

next page

Showing results 1-20

People also search for

All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Havertown, PA

Nc Fast Help Desk information

See Havertown, PA salary details

$36.6K

$81.8K

$121.6K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Havertown, PA is $81,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Havertown, PA? For Nc Fast Help Desk jobs in Havertown, PA, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Havertown, PA look for? The top searched job categories for Nc Fast Help Desk jobs in Havertown, PA are:
What cities near Havertown, PA are hiring for Nc Fast Help Desk jobs? Cities near Havertown, PA with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Havertown, PA as of May 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Help Desk Manager - Mobile Devices

Ten4

Mount Laurel, NJ • On-site, Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

OpDecision is Hiring!
OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer's wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more.
OpDecision provides a great benefits package and 4 weeks of PTO to start!
  • Eight paid company holidays
  • PTO for your birthday
  • Health/dental/vision insurance
  • 401(k)
  • Tuition reimbursement/professional development
  • Paid Parental Leave
  • Room for growth

We are searching for a candidate that can work Monday through Friday with regular work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements.
For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
The starting pay range for this position is $70,000 - $85,000 per year, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
JOB TITLE: Wireless Help Desk Manager
REPORTS TO: Director of Support Services
POSITION SUMMARY:
The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets.
  • Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am - 5: 00 pm Eastern time.
    • Open, respond, track, and close all tickets in a timely manner.
    • Escalate a ticket issue when appropriate.
    • Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals.
    • Promptly update the internal customer ticketing system.
    • Learn each Assist account to properly support their needs and goals.
    • Work closely with the Assist account managers to provide best practices discussed on monthly review calls.
    • Attend one client audit review call per quarter.
  • Always accurately represent OpDecision and services in a professional manner.
  • Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.
  • Provide management, training, and guidance to Tier 1 Support Specialists
    • Participate in the establishment of clear and measurable goals.
    • Provide a positive, upbeat, and motivating presence for the team.
    • Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
    • Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
    • Collaborate with peers sharing knowledge of B360 and Opus order processing.
    • Create and monitor appropriate metrics and KPI's for team performance.
    • Review and approve PTO requests from team and other HRIS functions.
    • Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
  • Provide backup support to team members as needed.
  • Keep Directors/executive level informed at least weekly on progress of new hires.
  • Perform other duties and responsibilities as assigned.

QUALIFICATIONS:
  • Minimum 2 years' experience managing direct reports.
  • High school diploma or general education degree (GED) required, Associate's or Bachelor's Degree preferred.
  • Minimum 2 years' experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required.
  • Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred.
  • Understanding of Microsoft Office, particularly Excel.
  • Must be customer-service oriented.
  • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.
  • Ability to meet SLA deadlines in a fast-paced environment.
  • Positive outlook and ability to influence and motivate teams.
  • Must possess a strong sense of urgency and attention to detail.
  • Demonstrated ability to prioritize multiple tasks to meet deadlines.
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members.
  • Strong critical thinking and problem-solving skills required.
  • Occasional travel as needed.
  • Must be authorized to work in the United States for any employer.
  • Must be able to read, write, and speak English proficiently.

AboutTen4& OpDecision
Since 1997,Ten4 (previously known as Distributed Computing or DCi)has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring.Ten4'smission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.
Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply