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Remote Help Desk Technician Jobs in Havertown, PA

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

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Remote Help Desk Technician information

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$12

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How much do remote help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk technician in Havertown, PA is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
More about Remote Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Havertown, PA? The most popular types of Help Desk Technician jobs in Havertown, PA are:
What are popular job titles related to Remote Help Desk Technician jobs in Havertown, PA? For Remote Help Desk Technician jobs in Havertown, PA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Havertown, PA look for? The top searched job categories for Remote Help Desk Technician jobs in Havertown, PA are:
What cities near Havertown, PA are hiring for Remote Help Desk Technician jobs? Cities near Havertown, PA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Havertown, PA as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,040 per year, or $22.6 per hour.
Help Desk Analyst - Medical Marijuana

Help Desk Analyst - Medical Marijuana

InspiriTec, Inc.

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

InspiriTec rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 71 rated call and contact centers

Job description

Help Desk Support Analyst

Shifts available: 7:00 AM - 3:30 PM, Monday through Friday with weekend availability 12:30 PM - 9:00 PM, Monday through Friday with weekend availability

About The Role

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity!

Responsibilities

Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned

Location And Commitments

Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts

Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm.

Candidate Requirements

Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate

About Us

InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.

EEO/disability/Veterans

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