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Help Desk Associate Jobs in Lebanon, PA (NOW HIRING)

Eden Resort & Suites

Manager Front Desk

Lancaster, PA · On-site

$62K - $70K/yr

Join the Eden Resort & Suites as a Manager - Front Desk and become a pivotal part of our hospitality team. At Eden Resort, our mission is to care deeply for our guests and each other, creating ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lebanon, PA

Help Desk Associate information

See Lebanon, PA salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Lebanon, PA is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Lebanon, PA?

The most popular types of Help Desk jobs in Lebanon, PA are:

What job categories do people searching Help Desk Associate jobs in Lebanon, PA look for?

The top searched job categories for Help Desk Associate jobs in Lebanon, PA are:

What cities near Lebanon, PA are hiring for Help Desk Associate jobs?

Cities near Lebanon, PA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lebanon, PA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,876 per year, or $21.1 per hour.

IT Help Desk Technician

Ollies Bargain Outlet

Harrisburg, PA

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Ollie's Bargain Outlet rating

4.9

Company rating: 4.9 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

624th of 733 rated retailers

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

  • BE A TEAM PLAYER- Associates are expected to be supportive and work together.
  • BE CARING- How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
  • BE COMMITTED- Operate with grit, passion, tenacity, and action.
  • BE GROWING- How do we get better every day?
  • BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits    

  • Medical, Dental, Vision, and RX coverage after 30 days of employment.
  • 401K, Company match begins at Associate enrollment
  • Strong career growth & talent development culture
  • 20% Associate discount on all Ollie’s purchases.
  • Vast array of voluntary benefits

Position Overview:

The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems.

Primary Responsibilities:

  • Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
  • Test and debug software and hardware issues in order to provide solutions to reported problems.
  • Assist with coordinating the resolution of hardware/software system problems.
  • Perform more advanced troubleshooting and assist users through more advanced procedures.
  • Advise and assist end users with the operation and use of systems.
  • Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
  • Configure and install desktop systems, thin client terminals, and laptops.
  • Configure and install store systems.
  • Perform periodic maintenance of systems at the support center, distribution centers, and stores.
  • Provide professional customer service to managers and users.
  • Complete any additional responsibilities as assigned

Qualifications:

  • High school diploma or equivalent required.
  • 1 year experience in Information Technology.
  • Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
  • Ability to exercise sound judgment.
  • Ability to preserve confidentiality of information.
  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
  • Excellent analytical skills.
  • Accuracy and attention to detail.
  • Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Ability to push and pull over 100 pounds.
  • Ability to remain in a normal seated position regularly.
  • Ability to see, hear, and speak regularly.
  • Ability to grip, reach, and pinch with arms and hands frequently.
  • Ability to bend and twist occasionally.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

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