ZipRecruiter

Log In

1

Help Desk Manager Jobs in Pennsylvania (NOW HIRING)

The ITSC

Be Seen First

Help Desk Manager In-Office

Broomall, PA · On-site

You get to manage a group of 20-30 techs that you select, hire & train. This is YOUR team. Enjoy the sense of purpose and fulfillment one gets in helping others reach their career goals as a result ...

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (761663) Location :Harrisburg, PA Client : State of PA ... Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least ...

Phfa

Supervisor Help Desk

Harrisburg, PA

It ensures effective help desk operations through ticket management, bestpractice implementation, performance reporting, and oversight of IT asset inventory. The position collaborates with ...

My3Tech Inc

Help Desk 3

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an ... Manages and reports time spent on all work activities. Follows quality standards. Able to work in a ...

New

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area ... access management tasks. • Hands-on experience with Microsoft Windows and Windows 10 ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

* 3+ years Promptly answer help desk phone * Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

... Manage incoming service desk tickets by documenting issues clearly, prioritizing requests, and ... helpful documentation or guidance to improve support efficiency. • Assist with desktop-related ...

ALMO CORP

Help Desk Supervisor

Philadelphia, PA · On-site

Deploy, install, and manage computers and other end-user devices in accordance with corporate ... Previous experience as an IT Help Desk Technician, with demonstrated leadershipor senior-level ...

LCBC Church

Help Desk Specialist

Manheim, PA

Ability to manage multiple priorities and stay organized in a fast-paced environment * Resourceful ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm ... Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Pennsylvania

Help Desk Manager information

See Pennsylvania salary details

$37.6K

$84K

$124.8K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Pennsylvania is $83,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Pennsylvania? The most popular types of Help Desk jobs in Pennsylvania are:
What are popular job titles related to Help Desk Manager jobs in Pennsylvania? For Help Desk Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Pennsylvania look for? The top searched job categories for Help Desk Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Help Desk Manager jobs? Cities in Pennsylvania with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Manager

Help Desk Manager

The Philadelphia Orchestra

Philadelphia, PA • On-site

Full-time

Posted yesterday

Job description

Job Summary:
The Philadelphia Orchestra is seeking a Help Desk Manager to provide phone and deskside support. The Help Desk Manager will mentor the Helpdesk Technician, manage helpdesk tickets, and provide VIP and executive support.
Responsibilities:
• Responsible for managing and assigning incoming new helpdesk tickets.
• Active Directory work to create and maintain new users.
• Basic administration of Windows and Linux network infrastructure and Office 365.
• Basic Phone administration for adds, moves and changes.
• Works with outsourced network printer support vendor to maintain network printers.
• Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
• Identifies, researches, and resolves basic PC and phone-related technical problems.
• Responds to helpdesk requests for technical support.
• Tracks and monitors technical problems to ensure a timely resolution.
• Keeps electronic logs/documentation of work.
• Facilitates office moves for PC equipment.
• Serves as rotating member of after-hours on-call systems support team.
• Keeps after-hours on-call rotation calendar up to date.
• Knowledgeable of VPN (Remote Access) and limitation.
• Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
• Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
• Interfaces with VIP and Executives for high level personal tech support.
• Arranging equipment recycling with vendor with BAN or similar accreditation.
• Monthly reporting to management metrics on Helpdesk tickets.
• Complete assigned projects.
Qualifications:
Required:
• Bachelor's degree and three years work experience, or equivalent combination of education/training and experience.
• IT certification for RedHat, Cisco or Microsoft.
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
• Knowledge of Windows network operating system.
• Knowledge of HP Jet Direct Software, and HP printing hardware.
• Knowledge of Cisco phone switch platforms.
• General understanding of client/server applications.
• Knowledge of current Windows Desktop and Server Products.
• Knowledge of mobile devices and MDM (Maas360, Office 365 or similar).
• Knowledge of current Microsoft Office products.
• Strong customer services and problem resolution skills.
• Good interpersonal skills.
• High degree of organization.
• Able to work as part of a team.
Preferred:
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
Company:
The Philadelphia Orchestra is a performing art platform that deals e orchestra.with liv Founded in 1900, the company is headquartered in Philadelphia, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply