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Help Desk Password Reset Jobs in Pennsylvania (NOW HIRING)

360 IT Professionals

Help Desk Specialist

Radnor, PA · On-site

Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous ... Active Directory experience including password reset and basic user and security administration

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

This is a phone-based role (100% calls) focused on password resets, basic troubleshooting, and user ... Reset passwords and manage user access (Active Directory / RACF) * Support Microsoft Office 365 ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

This is a phone-based role (100% calls) focused on password resets, basic troubleshooting, and user ... Reset passwords and manage user access (Active Directory / RACF) * Support Microsoft Office 365 ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

... password support, and user administration tasks within Active Directory. • Diagnose basic ... Experience providing help desk or service desk support in a detail-oriented environment. • ...

My3Tech Inc

Help Desk Tier 1

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

... password support, and user administration tasks within Active Directory. • Diagnose basic ... a help desk, service desk, or desktop support environment. • Working knowledge of Active ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Restart or reset local and remote hardware devices using Qualifications Field experience (i.e ... Level Help Desk environment Education: 2 year college degree or equivalent technical study ...

My3Tech Inc

Help Desk (Harrisburg, PA)

Harrisburg, PA · On-site

$20/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site ...

Proteam Solutions

Tier 1 Help Desk

Harrisburg, PA · On-site

$19.75 - $26.75/hr

This is a Tier 1 position requiring working on phones all day, focusing on password resets and ... Reset or restore mainframe, LAN, and User IDs and passwords through RACF or Active Directory.

PSI (Proteam Solutions)

Tier 1 Help Desk

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Tier 1 Position This is a Tier 1 position requiring working on phones all day, focusing on password ... Reset or restore mainframe, LAN, and User IDs and passwords through RACF or Active Directory.

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$14

$24

$35

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Pennsylvania is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Pennsylvania? For Help Desk Password Reset jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Pennsylvania look for? The top searched job categories for Help Desk Password Reset jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Help Desk Password Reset jobs? Cities in Pennsylvania with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Help Desk Specialist

Help Desk Specialist

360 IT Professionals

Radnor, PA • On-site

Full-time

Posted 16 days ago

Job description

Company Description

360 IT Professionals is a California base Minority Business Enterprise specializing in the field
of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months.

Job Description

PSB job description for your reference:

Job Title: Help Desk Specialist

Work Location: Radnor, PA

Duration: 3 month contract

MUST HAVE:

  • Previous IT Service Desk experience including:
  • Experience investigating and supporting end user technology including hardware, printers, phones, and software
  • Active Directory experience including password reset and basic user and security administration
  • Experience with laptop reimaging
  • Proficient in Microsoft Office applications including MS Outlook
  • Excellent communication and strong customer service skills
Qualifications

Any education

Additional Information

Local candidates preferred. Immediate interview and placement!

Apply