ZipRecruiter

Log In

1

Help Desk Manager Jobs in Pennsylvania (NOW HIRING)

LCBC Church

Help Desk Specialist

Manheim, PA

Ability to manage multiple priorities and stay organized in a fast-paced environment * Resourceful ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Ability to manage multiple priorities and stay organized in a fast-paced environment * Resourceful ... Help Desk Leadership: * Serve as the first point of contact for all IT and AVL requests * Triage ...

Unitek Global Services

Help Desk Analyst

Birdsboro, PA

$19 - $26/hr

The Help Desk Technician isresponsiblefor supporting employees onsite in Birdsboro, PA, with all ... management, modification, disablement, and deletions within Microsoft Active Directory and Entra ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 ... Manages and reports time spent on all work activities. • Follows quality standards. • Able to ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Minimum skills and experience: • Minimum 2 years of experience working in single point of contact help desk. • Experience using GroupLink's Everything Helpdesk application. • Strong customer ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... Manages and reports time spent on all work activities. * Follows quality standards. * Able to work ...

Real Soft

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Minimum skills and experience: • Minimum 2 years of experience working in single point of contact help desk. • Experience using GroupLink's Everything Helpdesk application. • Strong customer ...

VIVA USA INC

Help Desk Analyst

Harrisburg, PA · On-site

$17.34 - $22.34/hr

Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or ... Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least ...

3B Staffing LLC

Help Desk Analyst

Harrison Valley, PA · On-site

$18.25 - $25/hr

Title: Help Desk Analyst Submittal Due: 05/28/2025: Location: Downtown Harrisburg, PA (Local ... Windows Server * Microsoft Configuration Manager (SCCM) * Networking (wired/wireless), network ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Manage expectations at all levels: customers/end users, executive sponsors. * Ensure quality ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Manage expectations at all levels: customers/end users, executive sponsors. * Ensure quality ...

Unitek Global Services

Help Desk Analyst

Birdsboro, PA · On-site

$19 - $26/hr

The Help Desk Technician is responsible for supporting employees onsite in Birdsboro, PA, with all ... Provide account creation, management, modification, disablement, and deletions within Microsoft ...

360 IT Professionals

Help Desk Specialist

Radnor, PA

Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous IT Service Desk experience including: * Experience investigating and supporting end user technology ...

Fhlbpgh

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

Position Summary The Help Desk Analyst serves as a key liaison between frontline support and ... Provides communication to managers, teams, IT and business units to ensure problems and project ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Pennsylvania

Help Desk Manager information

See Pennsylvania salary details

$37.6K

$84K

$124.8K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Pennsylvania is $83,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Pennsylvania? The most popular types of Help Desk jobs in Pennsylvania are:
What are popular job titles related to Help Desk Manager jobs in Pennsylvania? For Help Desk Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Pennsylvania look for? The top searched job categories for Help Desk Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Help Desk Manager jobs? Cities in Pennsylvania with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Specialist

Help Desk Specialist

LCBC Church

Manheim, PA

Full-time

Posted 29 days ago

Job description

Reports to: Director of IT
Hours Commitment: Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed
 
Overview: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.

This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Required Skills:
  • Strong customer service mindset with a genuine desire to help and serve others
  • Excellent attention to detail with consistent follow-through
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities and stay organized in a fast-paced environment
  • Resourceful problem-solver with a proactive approach
  • Strong technical aptitude with ability to learn new systems quickly
  • Professional, trustworthy, and able to maintain confidentiality
Primary Responsibilities:
Help Desk Leadership:
  • Serve as the first point of contact for all IT and AVL requests
  • Triage, prioritize, and route tickets with accuracy and swiftness
  • Communicate clearly, warmly, and helpfully with staff and volunteers
  • Resolve basic to intermediate issues and ensure thorough documentation
  • Model a support experience defined by clarity, ownership, and care
Documentation & Process Improvement:
  • Create and maintain simple, and accessible documentation for common processes and solutions
  • Identify gaps and proactively build resources that improve clarity and efficiency
  • Support workflows and collaboration across IT and AVL

Ordering & Project Support:

  • Assist with ordering technology and AVL equipment with strong stewardship
  • Support project coordination, timelines, and communication
  • Help move initiatives forward by managing details and staying organized
  • Assist with vendor selection and vetting
  • Coordinate RFPs for larger quotes
What Success Looks Like & Key Attributes
  • Staff and volunteers feel supported, understood, and cared for
  • Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence
  • Communication is proactive, setting clear expectations and next steps, with warmth and professionalism
  • Documentation is easy to follow and reduces confusion
  • Projects and purchasing processes are organized and reliable
  • Stays engaged, solves problems, and doesn’t let details fall through the cracks
  • Self-motivated, reliable, and driven
Personal Qualifications
  • Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
  • Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
  • Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
  • Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
  • Shows a desire to grow, develop, and mature, both spiritually and professionally.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Benefits We Offer
  • Competitive medical, dental and vision coverage
  • Retirement plan contribution and employer match
  • Annual counseling benefit
  • Flexible schedules
  • Generous and immediate paid time-off
  • Casual dress
  • Quarterly professional and spiritual development days
  • Intentional investment in personal and professional development
Evaluation: 
The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.