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Remote Help Desk Jobs in Pennsylvania (NOW HIRING)

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

IBEX

Technical Support Representative

Penn Hills, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

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Remote Help Desk information

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$12

$23

$33

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Pennsylvania is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Pennsylvania? The most popular types of Help Desk jobs in Pennsylvania are:
What are popular job titles related to Remote Help Desk jobs in Pennsylvania? For Remote Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Pennsylvania look for? The top searched job categories for Remote Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Help Desk jobs? Cities in Pennsylvania with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Pennsylvania as of May 2026, with employment types broken down into 5% As Needed, 79% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 9% Hybrid, and 3% Remote job distribution, with an average salary of $48,269 per year, or $23.2 per hour.
Help Desk Analyst - Medical Marijuana

Help Desk Analyst - Medical Marijuana

InspiriTec, Inc.

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

This job post has expired today. Applications are no longer accepted.

InspiriTec rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 71 rated call and contact centers

Job description

Help Desk Support Analyst

Shifts available: 7:00 AM - 3:30 PM, Monday through Friday with weekend availability 12:30 PM - 9:00 PM, Monday through Friday with weekend availability

About The Role

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity!

Responsibilities

Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned

Location And Commitments

Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts

Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm.

Candidate Requirements

Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate

About Us

InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.

EEO/disability/Veterans

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