Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Pottsville, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Pottsville, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Pottsville, PA · Remote
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Quick apply
Customer Advocate, Remote
Pottsville, PA · Remote
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Pottsville, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Pottsville, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Pottsville, PA · Remote
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Quick apply
Customer Advocate, Remote
Pottsville, PA · Remote
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Payroll Assistant Manager - (Remote)
Wyomissing, PA · On-site +1
$55K/yr
Assists with Shared Services HR and Payroll Help Desk Tickets. * Ensures payroll information is entered by team accurately and in a timely manner. * Addresses issues as they arise. * Makes ...
Payroll Assistant Manager - (Remote)
Wyomissing, PA · On-site +1
$55K/yr
Assists with Shared Services HR and Payroll Help Desk Tickets. * Ensures payroll information is entered by team accurately and in a timely manner. * Addresses issues as they arise. * Makes ...
Remote Help Desk information
See Reading, PA salary details
$12.24 - $14.08
2% of jobs
$14.08 - $15.93
6% of jobs
$15.93 - $17.78
12% of jobs
$18.29 is the 25th percentile. Wages below this are outliers.
$17.78 - $19.62
17% of jobs
The median wage is $21.10 / hr.
$19.62 - $21.47
16% of jobs
$21.47 - $23.32
16% of jobs
$24.24 is the 75th percentile. Wages above this are outliers.
$23.32 - $25.16
12% of jobs
$25.16 - $27.01
7% of jobs
$27.01 - $28.86
6% of jobs
$28.86 - $30.70
3% of jobs
$30.70 - $32.55
2% of jobs
$12
$22
$32
How much do remote help desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote help desk in Reading, PA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by Remote Help Desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What are Remote Help Desk jobs?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the most commonly searched types of Help Desk jobs in Reading, PA? The most popular types of Help Desk jobs in Reading, PA are:
What are popular job titles related to Remote Help Desk jobs in Reading, PA? For Remote Help Desk jobs in Reading, PA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Reading, PA look for? The top searched job categories for Remote Help Desk jobs in Reading, PA are:
What cities near Reading, PA are hiring for Remote Help Desk jobs? Cities near Reading, PA with the most Remote Help Desk job openings:
Other
Medical
Posted 13 days ago
Job description
Customer Advocate – Full‑Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.
At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.
Why You'll Love Working From Home With DVS
- Keep your money - no gas, no tolls, no surprise car repairs
- Keep your time - reclaim 5–10 hours a week from commuting
- Keep your sanity - no traffic, no weather delays, no road rage
- Keep your comfort - work in your favorite hoodie, with your favorite mug
- Keep your momentum - grow your career without uprooting your life
Remote work isn't just a perk here - it's a lifestyle upgrade
The Role: Where Compassion Meets Precision
As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill.
You'll shine if you're confident with:
- Real‑time system navigation
- Accurate documentation
- Microsoft Office proficiency
- Clear, professional communication
- Process consistency and compliance
This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision.
Training & Schedule
Full‑Time | Remote | Monday–Friday
- Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.
- Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.
- Start Date: June 22, 2026
This role is built for reliability, consistency, and long‑term commitment.
What You Bring
- High School Diploma (Associate degree preferred)
- Experience handling complex or sensitive customer interactions
- Strong Microsoft Word, Excel, Outlook, and Teams skills
- Ability to navigate multiple systems at once
- Excellent attention to detail
- Clear, professional communication
- Bonus Points For
- Call‑center or high‑volume environments
- Healthcare or insurance experience
- Advocacy‑based roles (social work, behavioral health)
- Retail or service roles requiring problem‑solving
What You Get
- Competitive pay
- Bonus opportunities
- Comprehensive benefits
- Clear advancement pathways
- A mission‑driven team that values your growth
At DVS, you're not just filling a seat - you're building a career with purpose.
Who Thrives Here
People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.
If you're dependable, technically confident, and ready to grow, you'll fit right in.
Ready to Build a Career That Works for Your Life - Not Against It?
Your future is calling... and you don't even have to leave the house to answer.
A pre-employment drug screening and criminal background check are required prior to employment.
About Disabled Veteran Solutions
Sourced by ZipRecruiter
Industry
Personal services
Company size
51 - 200 Employees
Headquarters location
Erie, PA, US
Year founded
2015