Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Waynesburg, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Waynesburg, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Mercer, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Mercer, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Boyers, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Boyers, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Waynesburg, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Waynesburg, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Boyers, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Boyers, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Altoona, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Altoona, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Mercer, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Mercer, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Hanover, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Hanover, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Clark, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Customer Advocate, Remote
Clark, PA · On-site +1
$17/hr
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, long-term career - without ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... helping members navigate healthcare questions, medications, appointments, and benefits. You'll ...
Customer Advocate, Remote
Cabot, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Customer Advocate, Remote
Cabot, PA · Remote
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush ... People who care deeply about helping others. People who want a stable, longterm career - without ...
Remote Msp Help Desk information
What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?
To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.
What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?
Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.
What is a Remote MSP Help Desk?
A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.
What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?
| Aspect | Remote Msp Help Desk | Remote IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ (often similar) |
| Work Environment | Managed Service Provider (MSP) settings, client networks | Various industries, corporate or small business environments |
| Employer Usage | MSPs providing remote support to multiple clients | Companies or IT firms supporting internal or external clients |
| Search & Comparison Intent | Understanding MSP-specific remote support roles | General remote IT support roles in different settings |
Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.
What are the most commonly searched types of Msp Help Desk jobs in Pennsylvania? The most popular types of Msp Help Desk jobs in Pennsylvania are:
What are popular job titles related to Remote Msp Help Desk jobs in Pennsylvania? For Remote Msp Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Pennsylvania look for? The top searched job categories for Remote Msp Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Msp Help Desk jobs? Cities in Pennsylvania with the most Remote Msp Help Desk job openings:
Other
Medical
Posted 13 days ago
Job description
Customer Advocate – Full‑Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.
At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.
Why You'll Love Working From Home With DVS
- Keep your money - no gas, no tolls, no surprise car repairs
- Keep your time - reclaim 5–10 hours a week from commuting
- Keep your sanity - no traffic, no weather delays, no road rage
- Keep your comfort - work in your favorite hoodie, with your favorite mug
- Keep your momentum - grow your career without uprooting your life
Remote work isn't just a perk here - it's a lifestyle upgrade
The Role: Where Compassion Meets Precision
As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill.
You'll shine if you're confident with:
- Real‑time system navigation
- Accurate documentation
- Microsoft Office proficiency
- Clear, professional communication
- Process consistency and compliance
This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision.
Training & Schedule
Full‑Time | Remote | Monday–Friday
- Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.
- Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.
- Start Date: June 22, 2026
This role is built for reliability, consistency, and long‑term commitment.
What You Bring
- High School Diploma (Associate degree preferred)
- Experience handling complex or sensitive customer interactions
- Strong Microsoft Word, Excel, Outlook, and Teams skills
- Ability to navigate multiple systems at once
- Excellent attention to detail
- Clear, professional communication
- Bonus Points For
- Call‑center or high‑volume environments
- Healthcare or insurance experience
- Advocacy‑based roles (social work, behavioral health)
- Retail or service roles requiring problem‑solving
What You Get
- Competitive pay
- Bonus opportunities
- Comprehensive benefits
- Clear advancement pathways
- A mission‑driven team that values your growth
At DVS, you're not just filling a seat - you're building a career with purpose.
Who Thrives Here
People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.
If you're dependable, technically confident, and ready to grow, you'll fit right in.
Ready to Build a Career That Works for Your Life - Not Against It?
Your future is calling... and you don't even have to leave the house to answer.
A pre-employment drug screening and criminal background check are required prior to employment.
About Disabled Veteran Solutions
Sourced by ZipRecruiter
Industry
Personal services
Company size
51 - 200 Employees
Headquarters location
Erie, PA, US
Year founded
2015