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Help Global Service Desk Jobs (NOW HIRING)

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group ... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please ... As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of ...

Dresner Group

Service Desk Engineer

Columbia, MD

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please ... As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of ...

TEKsystems

Service Desk Analyst

Woodland Hills, CA · On-site

$25/hr

This position is ideal for individuals with help desk or IT support experience who enjoy ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Service Desk Analyst

Canoga Park, CA · On-site

$25/hr

This position is ideal for individuals with help desk or IT support experience who enjoy ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Unitek Global Services

Help Desk Analyst

Birdsboro, PA · On-site

$19 - $26/hr

The Help Desk Technician is responsible for supporting employees onsite in Birdsboro, PA, with all ... UniTek Global Services is an Equal Opportunity Employer. Qualified applicants will receive ...

TEKsystems

Service Desk Analyst

Evansville, IN · On-site

$18 - $20/hr

Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

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How much do help global service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help global service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

More about Help Global Service Desk jobs
What cities are hiring for Help Global Service Desk jobs? Cities with the most Help Global Service Desk job openings:
What states have the most Help Global Service Desk jobs? States with the most job openings for Help Global Service Desk jobs include:
What job categories do people searching Help Global Service Desk jobs look for? The top searched job categories for Help Global Service Desk jobs are:
Help Global Service Desk jobs near you
Infographic showing various Help Global Service Desk job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 14% Full Time, 75% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
IS Service Desk Analyst

IS Service Desk Analyst

Sonoma Consulting Inc.

Glenview, IL • On-site

$20.25 - $27.50/hr

Full-time

Posted 25 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. 

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. 

Job Description
We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL.  The successful candidate will be highly motivated with a solid technical support background, great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues.  They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN (desktop support), and application support for all business users. Individual will be responsible for logging all Service Desk incidents, problems and requests using a common ITSM tracking tool.
This position will be for the 10:00am - 7:00pm CST shift.
Responsibilities Include:
Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests related to hardware, software, mobile devices, network/mainframe connectivity and application support.
    Fields tickets that come via phone or emails
    Records incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd Level support.
    Troubleshoots and resolves incidents and/or escalates to Level 2 support and Subject Matter Experts.
    Facilitates closure of tickets/service request while meeting or exceeding defined service level expectations.
    Follows-through with users incident tickets from assignment to resolution
    Sets a positive, supportive tone with user; creating a positive customer satisfaction relationship
    Contributes and maintains accurate documentation to provide consistent solutions.
    Completes assigned administrative projects (i.e. testing and other project related tasks)
    Other duties as assigned


Qualifications
The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a strong background with PC systems running Windows 7 or greater; proven experience with Microsoft Office 365, and familiarity with Lotus Notes. Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average troubleshooting, organizational, verbal and written skills.
Requirements:
    Excellent teamwork working within a global team
    Excellent communications and interpersonal skills; professional telephone demeanor
    Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
    Strong customer service skills and attention to detail
    Hardware and software support for both desktop/laptop computers and printers
    Follows company standards hardware and software configurations
    ITIL knowledge preferred or certification is a plus
    MS Office (Word, PowerPoint, Excel) skills is a plus
    Bi-lingual skills (Spanish) Preferred but not required
    Ability to accommodate work schedule changes including overtime as business requires, and rotating backup support during any global holiday


Additional Information

Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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