Global Service Desk Manager
$106.46K - $146.38K/yr
You can help connect the unconnected, drive the future of automobiles, transform at-home ... for a Global Service Desk Leader to lead service desk operations across North America, Latin ...
Global Service Desk Manager
$106.46K - $146.38K/yr
You can help connect the unconnected, drive the future of automobiles, transform at-home ... for a Global Service Desk Leader to lead service desk operations across North America, Latin ...
Part-Time Bilingual (Italian/English) Service Desk Analyst
Raleigh, NC · Remote
$20 - $27.25/hr
Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from ...
Part-Time Bilingual (Italian/English) Service Desk Analyst
Raleigh, NC · Remote
$20 - $27.25/hr
Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from ...
Service Desk Analyst, Level 1
Durham, NC · On-site
$19.75 - $27/hr
CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into ... and investing in the global environmental marketplace. Founded in 2011, the company is ...
Service Desk Analyst, Level 1
Durham, NC · On-site
$19.75 - $27/hr
CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into ... and investing in the global environmental marketplace. Founded in 2011, the company is ...
Service Desk or Helpdesk
$18.50 - $25/hr
Company Description About HCL HCL Technologies is a next-generation global technology company that ... Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ...
Service Desk or Helpdesk
$18.50 - $25/hr
Company Description About HCL HCL Technologies is a next-generation global technology company that ... Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ...
* Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices. * Drive onboarding of new mergers and acquisitions (M&A) into provisioning ...
* Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices. * Drive onboarding of new mergers and acquisitions (M&A) into provisioning ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Company Description About HCL HCL Technologies is a next-generation global technology company that ... Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Company Description About HCL HCL Technologies is a next-generation global technology company that ... Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ...
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... A. Deliver Managed Services for the global Clients. Transformation experience will be a plus. B.
Quick apply
Lead Service Desk
Morrisville, NC · On-site
Role - Service desk lead Location - Morrisville, NC (Onsite) To lead the delivery of Service Desk ... A. Deliver Managed Services for the global Clients. Transformation experience will be a plus. B.
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Quick apply
Service Desk Coordinator
Charlotte, NC · On-site
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Service Desk Analyst 1
Cary, NC · On-site
$21 - $28.50/hr
Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Cary, NC · On-site
$21 - $28.50/hr
Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
To lead the delivery of Service Desk & support functions like incident & change management and all ... A. Deliver Managed Services for the global Clients. Transformation experience will be a plus. B.
To lead the delivery of Service Desk & support functions like incident & change management and all ... A. Deliver Managed Services for the global Clients. Transformation experience will be a plus. B.
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst 1
Raleigh, NC · On-site
$20 - $27.25/hr
Previous service desk experience a plus * Current Microsoft Certifications a plus Preferred ... global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for ...
Service Desk Analyst I
North Wilkesboro, NC · On-site
$18.75 - $25.50/hr
As a Service Desk Analyst , you will deliver quality customer service to Samaritan's Purse IT ... Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty ...
Service Desk Analyst I
North Wilkesboro, NC · On-site
$18.75 - $25.50/hr
As a Service Desk Analyst , you will deliver quality customer service to Samaritan's Purse IT ... Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty ...
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Quick apply
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Service Desk Analyst I
North Wilkesboro, NC · On-site
$18.75 - $25.50/hr
As a Service Desk Analyst , you will deliver quality customer service to Samaritan's Purse IT ... Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty ...
Service Desk Analyst I
North Wilkesboro, NC · On-site
$18.75 - $25.50/hr
As a Service Desk Analyst , you will deliver quality customer service to Samaritan's Purse IT ... Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Technician Location: REMOTE Duration: 6-12 month (Contract to hire) 24x7 Service Desk - Day Shift - Either 2x2x3 rotation or M-F, 10 AM to 7 PM. First month is M-F, 8 AM-5 PM Description:
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Technician Location: REMOTE Duration: 6-12 month (Contract to hire) 24x7 Service Desk - Day Shift - Either 2x2x3 rotation or M-F, 10 AM to 7 PM. First month is M-F, 8 AM-5 PM Description:
Service Desk Analyst (French Language)
Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite ... Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
Quick apply
Service Desk Analyst (French Language)
Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite ... Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
Help Global Service Desk information
What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?
To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.
What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?
Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.
What is a Help Global Service Desk?
A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.
Is CSR an entry level job?
A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.
What is the difference between Help Global Service Desk vs Help Desk Technician?
| Aspect | Help Global Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI-SAT |
| Work Environment | Global, multi-location, 24/7 support | Office-based, local or remote support |
| Employer & Industry | Large corporations, IT service providers | Small to medium businesses, IT support firms |
The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.
What are popular job titles related to Help Global Service Desk jobs in North Carolina? For Help Global Service Desk jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in North Carolina look for? The top searched job categories for Help Global Service Desk jobs in North Carolina are:
What cities in North Carolina are hiring for Help Global Service Desk jobs? Cities in North Carolina with the most Help Global Service Desk job openings:
$106.46K - $146.38K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
Corning rating
8.2
Based on 122 frontline employees who took The Breakroom Quiz
80th of 511 rated manufacturers
Job description
Requisition Number: 74982
The company built on breakthroughs.
Join us.
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
Role Purpose
Are you a strategic IT support leader who knows how to build high-performing global teams and modernize the employee support experience? We're looking for a Global Service Desk Leader to lead service desk operations across North America, Latin America, EMEA, and APAC.
In this role, you'll drive the evolution of the Service Desk from a traditional support model into a modern digital support organization and trusted enterprise front door. You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support.
Key Responsibilities
What you'll do
- Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
- Drive operational excellence while balancing global standards with regional business needs
- Transform the Service Desk into a modern, omni-channel digital support function
- Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
- Use metrics, dashboards, and reporting to improve service performance, customer satisfaction, and operational decision-making
- Strengthen knowledge management practices to improve reuse, consistency, and resolution speed
- Partner with Technology Operations and key stakeholders to identify opportunities, solve problems, and implement sustainable improvements
- Ensure Service Desk operations align with security, compliance, and regulatory requirements across regions
What success looks like
- Better employee support experiences and higher customer satisfaction
- Stronger performance against global service metrics and commitments
- Increased self-service adoption and measurable value from automation and AI
- Improved consistency, efficiency, and scalability across regions
- A resilient, continuously improving global support model
Experiences/Education - Required
- Bachelor's degree in IT, Business, Computer Science, or equivalent experience
- 8+ years of experience in IT service management or support operations, including leadership of global or multi-region teams
- Proven success leading Service Desk, IT support, or employee support operations in a complex enterprise environment
- Experience driving transformation and operational improvement initiatives
- Strong knowledge of ITIL, service management frameworks, and global operating models
- Experience with shift-left strategies, self-service, knowledge management, automation, and process improvement
- Hands-on experience with enterprise ITSM platforms, ideally ServiceNow
- Strong analytical and leadership skills, with the ability to influence stakeholders across functions and regions
Experiences/Education - Desired
- ITIL certification
- Experience in shared services or enterprise service management environments
- Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
- ServiceNow or continuous improvement certifications
This position does not support immigration sponsorship.
The range for this position is $106,458.00 - $146,380.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.