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It Help Desk I Jobs (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

The IT Help Desk Technician is responsible for providing great customer service and timely response ... i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.). • ...

Marina Landscape

IT Help Desk

Orange, CA · On-site

Marina Landscape, Inc. is seeking a motivated and customer-focused IT Help Desk Administrator to join our Information Technology team. This position provides first-level technical support to ...

BKF

IT Help Desk Technician I

Sacramento, CA · On-site

$22 - $29/hr

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will ...

BKF

IT Help Desk Technician I

San Jose, CA · On-site

$23 - $30/hr

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will ...

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Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT ... Example Hardware / Software Deployed and Managed, Desktops/Laptops, IBM iSeries/I (AS/400), Viking ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

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US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Tactacam

IT Help Desk Technician

Billings, MT

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

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Banterra Bank

IT Help Desk Technician I

Marion, IL · On-site

$17.13 - $19.69/hr

Pay Range: $17.13USD to $19.69 USD SUMMARY The Information Technology Help Desk Technician I provides key support and technical assistance to team members at all levels. Serving as the first point of ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

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Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

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It Help Desk I information

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How much do it help desk i jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for it help desk i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Help Desk I professionals?

IT Help Desk I professionals are entry-level support specialists who assist end users with technical issues related to computer systems, software, and hardware. They typically handle basic troubleshooting, password resets, and help with network connectivity problems, either over the phone, via email, or through chat. These professionals log and track support requests, escalate complex issues to higher-level technicians, and provide guidance to ensure users can effectively use their organization's technology tools. Their role is essential in maintaining day-to-day operational efficiency and user satisfaction within a company.

What are the key skills and qualifications needed to thrive as an IT Help Desk I, and why are they important?

To thrive as an IT Help Desk I, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are valuable for efficiently resolving user issues. Excellent communication, patience, and problem-solving skills help you deliver clear support and build rapport with non-technical users. These skills and qualifications are crucial for quickly diagnosing and resolving technical problems, ensuring minimal downtime and positive user experiences.

What is the difference between It Help Desk I vs It Help Desk Technician?

AspectIt Help Desk IIt Help Desk Technician
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications
Work EnvironmentEntry-level support in corporate or IT service settingsSupport roles in IT departments, help desks, or technical support centers
ResponsibilitiesBasic troubleshooting, password resets, hardware/software supportDiagnosing issues, resolving hardware/software problems, assisting users

Both roles typically require similar certifications and work in support environments, but 'It Help Desk Technician' may involve more complex troubleshooting tasks. 'It Help Desk I' is often an entry-level position, serving as a stepping stone to more advanced IT roles.

What are some common challenges faced by IT Help Desk I professionals, and how can they effectively address them?

IT Help Desk I professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying levels of tech knowledge. To address these challenges, it's important to prioritize tasks, use clear and patient communication, and leverage available documentation or escalation procedures when needed. Building strong problem-solving skills and maintaining a customer-focused attitude also contribute to success in this role.
More about It Help Desk I jobs
What job categories do people searching It Help Desk I jobs look for? The top searched job categories for It Help Desk I jobs are:
It Help Desk I jobs near you
Infographic showing various It Help Desk I job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Audit Tel

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required
Salary
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Type
Employee
Job Status
Full Time
Work Remotely
  • No

Job Type: Full-time
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental pay types:
  • Bonus pay

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