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It Help Desk I Jobs (NOW HIRING)

Robert Half

IT Help Desk I

Kapolei, HI · On-site

$24 - $26/hr

We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ...

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...

Koniag, Inc.

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Work requires the following motions: bending, twisting, squatting, and reaching There is no "I" in ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of ... This includes all duties that are applicable to a Tier I support and possible some Tier II support.

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

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All JobsIt Help Desk I Jobs

It Help Desk I information

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$12

$23

$33

How much do it help desk i jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for it help desk i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Help Desk I professionals?

IT Help Desk I professionals are entry-level support specialists who assist end users with technical issues related to computer systems, software, and hardware. They typically handle basic troubleshooting, password resets, and help with network connectivity problems, either over the phone, via email, or through chat. These professionals log and track support requests, escalate complex issues to higher-level technicians, and provide guidance to ensure users can effectively use their organization's technology tools. Their role is essential in maintaining day-to-day operational efficiency and user satisfaction within a company.

What are the key skills and qualifications needed to thrive as an IT Help Desk I, and why are they important?

To thrive as an IT Help Desk I, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are valuable for efficiently resolving user issues. Excellent communication, patience, and problem-solving skills help you deliver clear support and build rapport with non-technical users. These skills and qualifications are crucial for quickly diagnosing and resolving technical problems, ensuring minimal downtime and positive user experiences.

What is the difference between It Help Desk I vs It Help Desk Technician?

AspectIt Help Desk IIt Help Desk Technician
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications
Work EnvironmentEntry-level support in corporate or IT service settingsSupport roles in IT departments, help desks, or technical support centers
ResponsibilitiesBasic troubleshooting, password resets, hardware/software supportDiagnosing issues, resolving hardware/software problems, assisting users

Both roles typically require similar certifications and work in support environments, but 'It Help Desk Technician' may involve more complex troubleshooting tasks. 'It Help Desk I' is often an entry-level position, serving as a stepping stone to more advanced IT roles.

What are some common challenges faced by IT Help Desk I professionals, and how can they effectively address them?

IT Help Desk I professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying levels of tech knowledge. To address these challenges, it's important to prioritize tasks, use clear and patient communication, and leverage available documentation or escalation procedures when needed. Building strong problem-solving skills and maintaining a customer-focused attitude also contribute to success in this role.
More about It Help Desk I jobs
What job categories do people searching It Help Desk I jobs look for? The top searched job categories for It Help Desk I jobs are:
It Help Desk I jobs near you
Infographic showing various It Help Desk I job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 33% Full Time, 31% Part Time, 3% Temporary, 29% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk I

IT Help Desk I

Robert Half

Kapolei, HI • On-site

$24 - $26/hr

Temporary

Posted 15 days ago

Job description

We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800.


Responsibilities:

  • Assist with the administration of computer systems, laptops, and software
  • Trouble-shoot networking issues
  • Resolve hardware issues and repairs
  • Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns
  • Other duties as assigned
  • High school diploma or equivalent required
  • Associate degree in MIS, ICS, comparable degree, or high school diploma with at least 5 years’ experience in Information Systems/Technology field preferred
  • A+, Network+, or equivalent certification required
  • Experience troubleshooting hardware, software, printers, and network connectivity issues is required.
  • Ability to manage multiple service requests, stay organized, and support technical project timelines.
  • A valid Driver’s License and daily access to an automobile required.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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