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Help Global Service Desk Jobs in Oregon (NOW HIRING)

BizTek People

Service Desk Analyst

Sherwood, OR · On-site

$22 - $30.25/hr

Write knowledge base articles to help reduce future tickets and enable our end-users to self-service * Able to lift 35 pounds * Able to work at a desk for an 8-hour shift REQUIREMENTS * The ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Requirements: MUST have 1 year or more of Customer Service experience Must have approximately 1 ...

Shiftcode Analytics, Inc

OR · On-site

... Service Desk, Infrastructure, Cloud, Security, Applications, etc.). • Experience in high-growth environments with large-scale ramp-ups (200-500+ resources). and standing up new Global Delivery ...

InstantServe LLC

Help Desk Technician III

Salem, OR · On-site

$19.75 - $26.75/hr

The Office of Information Services (OIS) is a shared service provider for the Oregon Health ... Covendis rate card description for a Help Desk Technician III: Assists end users in resolving ...

Logistics Management Institute

$115K - $160K/yr

... healthcare, and energy sectors-helping agencies navigate complexity and outpace change ... We are seeking an experienced and dynamic Service Desk Lead to lead our Service Desk operations for ...

ASM Research

Service Desk Agent II

Portland, OR · On-site

$18 - $23/hr

Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding ...

ASM Research

Service Desk Agent II

Portland, OR · On-site

$18 - $23/hr

Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding ...

iWorks Corporation

OR · On-site

$30K - $40K/yr

Experience providing customer support or technical support in a help desk or service desk environment * Ability to troubleshoot basic technical issues and follow established procedures * Experience ...

Naviga

Accounting Service Desk Specialist

OR · On-site +1

About Our Client Our client is a global powerhouse in the legal services industry, consistently ... The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ...

Naviga

Accounting Service Desk Specialist

About Our Client Our client is a global powerhouse in the legal services industry, consistently ... The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Oregon? For Help Global Service Desk jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Oregon look for? The top searched job categories for Help Global Service Desk jobs in Oregon are:
What cities in Oregon are hiring for Help Global Service Desk jobs? Cities in Oregon with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you

Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Sherwood, OR • On-site

$22 - $30.25/hr

Contractor

Posted yesterday

Job description

Job Description
Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when they call the services desk
  • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an 8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOS devices
  • Experience troubleshooting technical issues
  • Experience providing support in a remote environment

Apply