Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
IT Service Desk Admin
Houston, TX · On-site
Maintain and improve Global Service Desk procedures and documentation. * Execute and track compliance tasks, controls, and audit-related activities. * Create, review, and update IT policies ...
IT Service Desk Admin
Houston, TX · On-site
Maintain and improve Global Service Desk procedures and documentation. * Execute and track compliance tasks, controls, and audit-related activities. * Create, review, and update IT policies ...
Service Desk Technician
$24 - $25/hr
The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Quick apply
Service Desk Technician
$24 - $25/hr
The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Lead 68939
Dallas, TX · On-site
Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering ...
Service Desk Technician
Carrollton, TX · On-site
$24 - $25/hr
The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
Carrollton, TX · On-site
$24 - $25/hr
The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
IS Service Desk Analyst
$20.25 - $27.50/hr
Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ...
IS Service Desk Analyst
$20.25 - $27.50/hr
Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ...
Service Desk Technician
Reston, VA · On-site
$25.97/hr
Description Our team is seeking a qualified help desk Support technicians to support one of the ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
Reston, VA · On-site
$25.97/hr
Description Our team is seeking a qualified help desk Support technicians to support one of the ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
$50K - $60K/yr
Description The IT Associate II-Service Desk-Alt Sched role provides technical support and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
$50K - $60K/yr
Description The IT Associate II-Service Desk-Alt Sched role provides technical support and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
Saint Louis, MO · On-site
$50K - $60K/yr
Description The IT Associate II-Service Desk-Alt Sched role provides technical support and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Technician
Saint Louis, MO · On-site
$50K - $60K/yr
Description The IT Associate II-Service Desk-Alt Sched role provides technical support and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Global Service Desk Network Administrator III
Virginia Beach, VA · On-site
$94K - $157K/yr
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
Global Service Desk Network Administrator III
Virginia Beach, VA · On-site
$94K - $157K/yr
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
Service Desk Analyst
Glenview, IL · On-site
$20.25 - $27.50/hr
... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ... highly motivated with a solid technical support background, great communication and customer ...
Service Desk Analyst
Glenview, IL · On-site
$20.25 - $27.50/hr
... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ... highly motivated with a solid technical support background, great communication and customer ...
Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on ... Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk ...
Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on ... Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk ...
Global Service Desk Network Administrator III
Virginia Beach, VA · On-site
$94K - $157K/yr
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
Global Service Desk Network Administrator III
Virginia Beach, VA · On-site
$94K - $157K/yr
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Str
Nashville, TN · On-site
Build the future of Service Desk operations by leading the team that transforms strategic vision ... If you're passionate about this role and want to make an impact on a global scale, please apply!
Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Str
Nashville, TN · On-site
Build the future of Service Desk operations by leading the team that transforms strategic vision ... If you're passionate about this role and want to make an impact on a global scale, please apply!
Desktop Support Technician L1
Jamaica, NY · On-site
$21.25 - $27/hr
Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs. Troubleshoot and resolve basic airline host and ...
Desktop Support Technician L1
Jamaica, NY · On-site
$21.25 - $27/hr
Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs. Troubleshoot and resolve basic airline host and ...
Service Desk Analyst
Louisville, KY · On-site
$19 - $24/hr
Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Analyst
Louisville, KY · On-site
$19 - $24/hr
Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Analyst
Louisville, KY · On-site
$19 - $24/hr
Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Quick apply
Service Desk Analyst
Louisville, KY · On-site
$19 - $24/hr
Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Administrator
Tucker, GA · On-site
$60 - $85/hr
Description We are looking for a , hands-on Service Desk professional who can resolve complex ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
Service Desk Administrator
Tucker, GA · On-site
$60 - $85/hr
Description We are looking for a , hands-on Service Desk professional who can resolve complex ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
Global Service Desk information
See salary details
$11.06 - $13.37
1% of jobs
$13.37 - $15.69
5% of jobs
$15.69 - $18.01
8% of jobs
$19.26 is the 25th percentile. Wages below this are outliers.
$18.01 - $20.32
19% of jobs
$20.32 - $22.64
16% of jobs
The median wage is $22.70 / hr.
$22.64 - $24.96
19% of jobs
$26.16 is the 75th percentile. Wages above this are outliers.
$24.96 - $27.27
13% of jobs
$27.27 - $29.59
8% of jobs
$29.59 - $31.91
5% of jobs
$31.91 - $34.22
3% of jobs
$34.22 - $36.54
2% of jobs
$11
$23
$36
How much do global service desk jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for global service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
What is a global service desk?
A Global Service Desk job involves providing IT and technical support to users across different regions and time zones. Responsibilities include troubleshooting hardware and software issues, assisting with account access, and escalating complex problems to specialized teams. The role requires strong communication skills, problem-solving abilities, and knowledge of various IT systems. It plays a crucial part in ensuring smooth business operations by minimizing downtime and resolving technical issues efficiently.
What does a global service desk do?
A Global Service Desk professional typically handles incoming technical support requests from users worldwide, either by phone, email, or ticketing system. Daily tasks include troubleshooting hardware and software issues, escalating complex problems to specialized teams, and ensuring timely resolution of IT incidents. You'll also maintain detailed records of support activities, provide guidance for commonly asked questions, and help document solutions for recurring problems. This role often involves collaborating with other IT departments and adhering to global standards for service quality and performance.
What are the key skills and qualifications needed to thrive in the global service desk position?
To thrive as a Global Service Desk professional, you need strong troubleshooting skills, a solid understanding of IT fundamentals, and often a degree or certification in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Remedy, experience with remote support platforms, and certifications such as ITIL or CompTIA A+ are commonly required. Excellent communication, cultural awareness, and problem-solving abilities help you interact effectively with diverse users around the world. These skills and qualities are essential for providing timely, effective support across multiple time zones and ensuring consistent service levels in a global organization.
Is a global service desk a good career?
A career as a global service desk involves providing technical support and customer service across multiple regions, often requiring strong communication skills and knowledge of IT tools. It offers opportunities for career growth, skill development, and exposure to diverse technologies, making it a stable option for those interested in IT support roles.
More about Global Service Desk jobs
What are the most commonly searched types of Global Service Desk jobs?
The most popular types of Global Service Desk jobs are:
What states have the most Global Service Desk jobs?
States with the most job openings for Global Service Desk jobs include:
What are popular job titles related to Global Service Desk jobs?
For Global Service Desk jobs, the most frequently searched job titles are:
Service Desk Lead 68939
Dallas, TX • On-site
Hitachi, Ltd.
• IT Services • 10K+ employees10,000+ employees
Full-time
Posted 11 days ago
Job description
Function
Enterprise Applications
Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Job description
Meet Our Team
Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering exceptional end-user experiences through effective incident resolution, proactive communication, and continuous service improvement. Working in a fast-paced 24x7 environment, you will collaborate closely with Infrastructure, Network, Cloud, Application, and End User Computing teams to ensure seamless IT operations while fostering a culture of accountability, teamwork, and customer excellence.
What You'll Be Doing
As a Service Desk Supervisor, you will lead day-to-day Service Desk operations across multiple support channels, including phone, chat, email, and self-service portals, supporting global customers. You will monitor ticket queues, ensure compliance with SLAs and OLAs, manage major incident communications, and drive timely issue resolution. You will coach and develop Service Desk Analysts, conduct ticket quality reviews, oversee shift scheduling and resource allocation, and ensure adherence to knowledge management and operational procedures. Additionally, you will analyze KPI dashboards, prepare customer and leadership reports, and drive continuous service improvement initiatives focused on enhancing service quality, operational efficiency, and customer satisfaction.
What You Bring to the Team
About us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Enterprise Applications
Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Job description
Meet Our Team
Join a high-performing Global Service Desk team that serves as the first point of contact for IT support across a diverse customer base worldwide. Our team is dedicated to delivering exceptional end-user experiences through effective incident resolution, proactive communication, and continuous service improvement. Working in a fast-paced 24x7 environment, you will collaborate closely with Infrastructure, Network, Cloud, Application, and End User Computing teams to ensure seamless IT operations while fostering a culture of accountability, teamwork, and customer excellence.
What You'll Be Doing
As a Service Desk Supervisor, you will lead day-to-day Service Desk operations across multiple support channels, including phone, chat, email, and self-service portals, supporting global customers. You will monitor ticket queues, ensure compliance with SLAs and OLAs, manage major incident communications, and drive timely issue resolution. You will coach and develop Service Desk Analysts, conduct ticket quality reviews, oversee shift scheduling and resource allocation, and ensure adherence to knowledge management and operational procedures. Additionally, you will analyze KPI dashboards, prepare customer and leadership reports, and drive continuous service improvement initiatives focused on enhancing service quality, operational efficiency, and customer satisfaction.
What You Bring to the Team
- 10+ years of experience in IT Service Desk, Technical Support, or End User Support environments.
- 3 to 5 years of experience leading or supervising Service Desk teams.
- Proven experience managing global or distributed 24x7 support operations.
- Strong leadership skills with expertise in coaching, mentoring, stakeholder management, and conflict resolution.
- Hands-on experience with ServiceNow or similar ITSM platforms, including reporting and dashboard creation.
- Knowledge of ITIL frameworks and Incident, Request, Problem, and Change Management processes.
- Technical expertise in Microsoft 365, Active Directory/Azure AD, Windows operating systems, remote support tools, and basic networking concepts.
- Strong understanding of Service Desk performance metrics, including SLA Compliance, First Call Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Ticket Reopen Rate, Backlog Aging, Agent Utilization, Quality Audit Scores, and Knowledge Management effectiveness.
- Experience driving Continuous Service Improvement (CSI) initiatives and operational excellence.
- Excellent verbal and written communication skills with a strong customer-focused mindset.
About us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
About Hitachi Vantara
Sourced by ZipRecruiter
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Santa Clara, CA, US
Year founded
2017