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Itil Service Desk Jobs (NOW HIRING)

ClearanceJobs

Tier 3 Service Desk Lead Jobs

Washington, DC · On-site

$135K - $1M/yr

Tier 3 Service Desk Lead The Tier 3 Service Desk Lead provides advanced technical leadership and ... ITIL Foundation or Intermediate Certification preferred. ServiceNow Certification preferred. * Any ...

New

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk, ensuring effective ticket handling and excellent customer service while applying ITIL best practices.

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency ... Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management. Document ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... Desk Engineer serves as the primary technical point of contact for RFA's global client base ... Knowledge of ITIL service management principles. * Strong written and verbal communication skills ...

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

... an ITIL Service Desk product for tracking issues and resolution • Experience with Active Directory, and the full Office 365 Suite • Experience setting up, configuring, and troubleshooting VPN ...

KēSTA I.T.

Service Desk Tech~

Atlanta, GA

$27.50 - $37/hr

... ITIL best practices for Incident, Request, Problem, and Knowledge Management processes. · Document ... a Help Desk or Service Desk environment, or an Associate's degree in Information Technology ...

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Itil Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do itil service desk jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itil service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is an ITIL Service Desk?

An ITIL Service Desk is a central point of contact within an organization that manages incidents, service requests, and communication with users. Based on ITIL (Information Technology Infrastructure Library) best practices, the Service Desk aims to restore normal service operations as quickly as possible and minimize business disruptions. It handles issues such as password resets, troubleshooting, and providing information, ensuring a streamlined IT support process for employees and customers. The Service Desk also helps track and report problems to improve IT services over time.

What are the key skills and qualifications needed to thrive as an ITIL Service Desk professional, and why are they important?

To thrive as an ITIL Service Desk professional, you need a solid understanding of ITIL best practices, incident management, and troubleshooting, often supported by ITIL Foundation certification or equivalent experience. Familiarity with service desk ticketing systems such as ServiceNow or Jira, and knowledge of ITSM tools, are typically required. Strong communication, active listening, and problem-solving skills help professionals deliver effective customer support and collaborate with technical teams. These skills and qualities ensure timely issue resolution, high customer satisfaction, and efficient IT service delivery.

What are some typical challenges faced by ITIL Service Desk professionals, and how can they be managed effectively?

ITIL Service Desk professionals often encounter challenges such as managing a high volume of tickets, prioritizing incidents, and handling users with varying technical literacy. Successfully navigating these issues requires strong organizational skills, effective use of ITIL processes like incident categorization and escalation, and clear communication with both users and technical teams. Regular training and collaboration with other IT departments can also help service desk staff stay updated on best practices and deliver consistent, high-quality support.

What is the difference between Itil Service Desk vs Help Desk Technician?

AspectItil Service DeskHelp Desk Technician
CertificationsITIL Foundation, Service Management certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, structured processesEnd-user support, troubleshooting
Industry UsageIT service providers, large organizationsSmall to medium businesses, IT support teams

While both roles involve IT support, an Itil Service Desk focuses on managing IT services using ITIL best practices, often in larger organizations. A Help Desk Technician provides direct technical support to users, typically handling troubleshooting and issue resolution. The roles overlap in customer service and technical skills but differ in scope and process orientation.

Is ITIL in demand?

ITIL Service Desk roles are in demand as organizations seek professionals skilled in IT service management frameworks. Certifications like ITIL Foundation can enhance job prospects, and knowledge of ticketing tools and IT processes is often required. The demand is driven by the need for efficient IT support and service delivery across industries.
More about Itil Service Desk jobs

What job categories do people searching Itil Service Desk jobs look for?

The top searched job categories for Itil Service Desk jobs are:

Itil Service Desk jobs near you
Infographic showing various Itil Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Tier 3 Service Desk Lead Jobs

ClearanceJobs

Washington, DC • On-site

$135K - $1M/yr

Other

Posted 2 days ago

New

Job description

Tier 3 Service Desk Lead

The Tier 3 Service Desk Lead provides advanced technical leadership and serves as the highest escalation point for enterprise IT service desk operations supporting DOC OCIO systems and users. This role is responsible for advanced troubleshooting, root cause analysis, systems administration, automation, and technical oversight of complex infrastructure and identity management services. Responsibilities:

  • Serve as the lead technical escalation authority for complex enterprise IT incidents and problems.
  • Perform advanced troubleshooting and administration across Microsoft 365, Azure, Active Directory, and enterprise infrastructure environments.
  • Lead root cause analysis and long-term remediation activities for recurring operational issues.
  • Administer identity and access management services, including MFA, privileged accounts, onboarding/offboarding, and directory services.
  • Support ServiceNow ITSM administration, workflow optimization, and advanced fulfillment activities.
  • Develop and maintain PowerShell scripts and automation solutions to improve operational efficiency.
  • Coordinate with cybersecurity, infrastructure, and engineering teams to resolve high-impact incidents.
  • Perform advanced diagnostics using enterprise monitoring and logging tools.
  • Support data governance, FOIA/eDiscovery activities, and compliance-related technical support functions.
  • Develop technical SOPs, troubleshooting guides, and knowledge articles to support lower-tier operations.
  • Mentor Tier 1 and Tier 2 personnel and support technical training initiatives.
  • Participate in COOP/DR operations, after-hours support events, and mission-critical response activities.
  • Other duties as assigned.

Qualifications:

  • Years of Experience: Minimum 8 years of experience in enterprise systems administration and advanced IT operations support.
  • Education Level: Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related technical field preferred.
  • Clearance Requirements: Active Top Secret Clearance required. SCI eligibility preferred. U.S. Citizenship required.
  • Certification Requirements: Microsoft 365/Azure Certifications preferred. ITIL Foundation or Intermediate Certification preferred. ServiceNow Certification preferred.
  • Any other work-related qualifications needed for the role: Extensive experience administering Microsoft 365, Azure, and Active Directory environments. Advanced experience with ServiceNow ITSM administration and configuration. Strong PowerShell scripting and automation experience. Demonstrated experience resolving complex enterprise technical incidents and leading escalation support activities. Strong understanding of ITIL service management practices, enterprise infrastructure, and cybersecurity operations. Support may require participation in after-hours maintenance, incident response, and on-call activities.

Salary Range: $135,000 to $1165,000 The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

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