ZipRecruiter

Log In

1

It Service Desk Lead Jobs (NOW HIRING)

Socket.dev

Service Desk Lead

Huntsville, AL · On-site

$97 - $135/hr

Bachelor's degree in information technology, computer science, information systems, or a related ... The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information ... Lead continuous improvement initiatives by analyzing service trends, operational metrics, customer ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... Lead specialists may also act as manager on call. Requirements: Strong customer service ... in IT Support (Service Desk preferred and/or Deskside experience Experience in supporting multi ...

Concept Plus LLC

Service Desk Lead

Springfield, VA · On-site

$85 - $110/hr

... IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency ... Service Desk Lead Concept Plus is seeking a Service Desk Lead to oversee daily operations of ...

Inficare Technologies

Service Desk lead

San Jose, CA · On-site

Role - Service Desk lead Location - San Jose, CA (Onsite) Duration - Long Term contract Key ... Serve as the first point of contact for IT support requests via ticketing system, phone, or walk-up

COLLEGE CORNER

$70 - $90/hr

The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours.

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

Information Technology Reports to: Service Desk Manager Site Hours: 40+ Location: Remote Role ... Using third-party application services may create issues with your applicant profile and lead to ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

The IT (Information Technology) Service Desk Tech is a role that requires a customer service ... Using third-party application services may create issues with your applicant profile and lead to ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Ability to lead and motivate a team. Familiarity with ITSM tools and service desk operations.

Diné Source, LLC

Tier 3 Service Desk Lead

Washington, DC · On-site

$90 - $120/hr

## Tier 3 Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted ... Serve as the lead technical escalation authority for complex enterprise IT incidents and problems.

New

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Service Desk Lead Jobs

It Service Desk Lead information

See salary details

$11

$30

$49

How much do it service desk lead jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What is an IT Service Desk Lead?

An IT Service Desk Lead is a professional responsible for overseeing the daily operations of an organization's IT service desk team. They ensure effective incident and request management, provide guidance and support to team members, and act as a point of escalation for complex technical issues. The Service Desk Lead is also involved in training, process improvement, and maintaining high levels of customer satisfaction. Their role bridges communication between IT staff and end-users, ensuring efficient resolution of technical problems.

What are some common challenges faced by an IT Service Desk Lead, and how can they effectively address them?

As an IT Service Desk Lead, one common challenge is balancing the technical demands of troubleshooting with managing and motivating the team, especially during high-volume periods. Effective delegation, clear communication, and implementing robust ticket management systems can help streamline workflows. Additionally, fostering a culture of continuous learning and regular feedback ensures that both technical issues and team dynamics are proactively addressed. Building strong relationships with other IT departments and business units also helps in resolving escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as an IT Service Desk Lead, and why are they important?

To thrive as an IT Service Desk Lead, you need strong technical troubleshooting skills, leadership experience, and a background in IT support, typically supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and incident management platforms is essential. Excellent communication, problem-solving, and team management skills help in guiding service desk staff and ensuring high customer satisfaction. These skills ensure effective incident resolution, efficient team performance, and alignment with organizational IT service standards.

What is the difference between It Service Desk Lead vs It Support Specialist?

AspectIt Service Desk LeadIt Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
Employer & Industry UsageIT departments, managed service providersCorporate, healthcare, education sectors
Search & Comparison IntentLeadership, team management, escalation handlingTechnical support, troubleshooting, end-user assistance

The It Service Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications like ITIL. In contrast, the It Support Specialist focuses on providing direct technical support to users, troubleshooting issues, and resolving technical problems. Both roles are essential in IT support but differ mainly in responsibility level and scope.

More about It Service Desk Lead jobs

What cities are hiring for It Service Desk Lead jobs?

Cities with the most It Service Desk Lead job openings:

What states have the most It Service Desk Lead jobs?

States with the most job openings for It Service Desk Lead jobs include:

It Service Desk Lead jobs near you
Infographic showing various It Service Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,945 per year, or $30.7 per hour.

Senior Service Desk/Team Lead

Strategic Operational Solutions

Morgantown, WV • On-site

$100K - $105K/yr

Full-time

Posted 11 days ago

Job description

Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Service Desk Lead / COOP Site Lead role that that serves the organization. Your goal will be to ensure the team provides customers with accurate, efficient, and courteous responses to their requests. This role could be filled both onsite at a Government facility or at a contractor provided facility.  STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference. Primary Responsibilities:The Service Desk Lead/COOP Site Lead provides operational leadership for Service Desk delivery while maintaining readiness and execution of Continuity of Operations (COOP), disaster recovery, and alternate site operations. This position ensures uninterrupted customer support services during emergency situations and transitions between primary and alternate operating locations.Additionally, in this position you will:Serve as operational lead for Service Desk continuity planning and execution. Manage alternate COOP site readiness and testing activities. Coordinate continuity exercises and disaster recovery events. Ensure recovery objectives are achieved during operational disruptions. Maintain staffing plans, emergency rosters, and operational procedures. Direct continuation of customer support services during emergencies. Coordinate with Government leadership during contingency operations. Develop after-action reports and improvement plans. Support cybersecurity, resilience, and emerging technology initiatives. Qualifications:Must be able to pass federal background investigation and obtain a Public TrustBachelor's degree in Information Technology, Business Continuity, Emergency Management, or related discipline. Seven (7) years of Service Desk or IT Operations leadership experience. Three (3) years of continuity planning or disaster recovery experience. Experience managing geographically dispersed support operations. Desired Skills:HDI Support Center Manager. ITIL Foundation or higher. CBCP (Certified Business Continuity Professional). HDI Support Center Manager. PMP certification.