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It Service Desk Lead Jobs (NOW HIRING)

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery ...

V-NET Consulting

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IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

... IT Services. What You'll Do ... Lead, coach, and motivate the service desk team to achieve performance goals and maintain strong ...

New

GSD Search

Service Desk Team Lead

Tempe, AZ · On-site

Team Lead, IT Service Desk Location: Tempe, AZ (Onsite) Position Type: Direct Hire Lead an IT Service Desk That Makes an Impact We're seeking an experienced IT Service Desk Team Lead to oversee daily ...

GDIT

IT Service Desk Agent

Bethesda, MD · Hybrid

$30.44 - $41.18/hr

No IT Service Desk Agent GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will be expected to provide excellent IT phone support for the ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very reputable organization in Orlando, FL **This position is remote, however the person must be located in ...

Pioneer Technology

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IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving customers with issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide effective end user support and ...

USAA

Senior Manager-IT Service Desk

Phoenix, AZ · Hybrid

The Opportunity We are seeking a dedicated Senior Manager, IT Service Desk, to lead enterprise Service Desk operations and deliver exceptional employee technology support experiences across all ...

USAA

Senior Manager-IT Service Desk

San Antonio, TX · On-site

The Opportunity We are seeking a dedicated Senior Manager, IT Service Desk, to lead enterprise Service Desk operations and deliver exceptional employee technology support experiences across all ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

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All JobsIt Service Desk Lead Jobs

It Service Desk Lead information

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$11

$30

$49

How much do it service desk lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Lead vs It Support Specialist?

AspectIt Service Desk LeadIt Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
Employer & Industry UsageIT departments, managed service providersCorporate, healthcare, education sectors
Search & Comparison IntentLeadership, team management, escalation handlingTechnical support, troubleshooting, end-user assistance

The It Service Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications like ITIL. In contrast, the It Support Specialist focuses on providing direct technical support to users, troubleshooting issues, and resolving technical problems. Both roles are essential in IT support but differ mainly in responsibility level and scope.

What is an IT Service Desk Lead?

An IT Service Desk Lead is a professional responsible for overseeing the daily operations of an organization's IT service desk team. They ensure effective incident and request management, provide guidance and support to team members, and act as a point of escalation for complex technical issues. The Service Desk Lead is also involved in training, process improvement, and maintaining high levels of customer satisfaction. Their role bridges communication between IT staff and end-users, ensuring efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as an IT Service Desk Lead, and why are they important?

To thrive as an IT Service Desk Lead, you need strong technical troubleshooting skills, leadership experience, and a background in IT support, typically supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and incident management platforms is essential. Excellent communication, problem-solving, and team management skills help in guiding service desk staff and ensuring high customer satisfaction. These skills ensure effective incident resolution, efficient team performance, and alignment with organizational IT service standards.

What are some common challenges faced by an IT Service Desk Lead, and how can they effectively address them?

As an IT Service Desk Lead, one common challenge is balancing the technical demands of troubleshooting with managing and motivating the team, especially during high-volume periods. Effective delegation, clear communication, and implementing robust ticket management systems can help streamline workflows. Additionally, fostering a culture of continuous learning and regular feedback ensures that both technical issues and team dynamics are proactively addressed. Building strong relationships with other IT departments and business units also helps in resolving escalated issues more efficiently.
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What cities are hiring for It Service Desk Lead jobs? Cities with the most It Service Desk Lead job openings:
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What job categories do people searching It Service Desk Lead jobs look for? The top searched job categories for It Service Desk Lead jobs are:
It Service Desk Lead jobs near you
Infographic showing various It Service Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,945 per year, or $30.7 per hour.

IT Service Desk Supervisor

NEOGOV

Fort Myers, FL • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery processes, and ensuring exceptional customer service while driving the Agency's technology strategy forward.
Responsibilities:
• Plan, organize, and direct the daily operations of the IT Service Desk, including Tier 2 and Tier 3 support.
• Perform all supervisory and administrative duties associated with service desk operations.
• Coordinate incident intake, triage, escalation, and resolution to ensure timely support for end users.
• Oversee service delivery processes and monitor performance to maintain established service levels.
• Ensure consistent adherence to customer service standards and departmental guidelines.
• Understand, delegate, and monitor the team’s workload and priorities.
• Provide employee growth opportunities and support professional development.
• Manage schedules and review, approve, and sign off on employee timecards.
• Prepare for and conduct team meetings, training sessions, and performance evaluations.
• Maintain proper IT service delivery controls and ensure policies and procedures are documented and followed.
• Ensure compliance with Clerk, State, and local laws, rules, and regulations.
• Monitor and report on daily and monthly team performance, highlighting priorities and backlog.
• Utilize statistical reports and management tools to improve efficiency and effectiveness.
Qualifications:
Required:
• Associate degree in Management or Information Technology, or two years of experience in a technical support supervisory role required.
• 2 years of supervisory experience required.
• Strong written and oral communication skills.
• Effective interpersonal skills and strong customer service orientation.
• Ability to present ideas clearly in business-friendly language.
• Strong analytical and problem-solving abilities.
• High attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Solid understanding of ITIL principles.
Preferred:
• ITIL and Technical certifications are preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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