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Itil 4 Jobs (NOW HIRING)

iShare Inc

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...

iShare Inc

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...

ASM Research

Incident Manager, Sr

The position requires strong ITIL 4 expertise, cross-functional leadership, and the ability to manage high-severity operational events in mission-critical environments. Key Responsibilities Major ...

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified ... At least 4 years of overall IT experience with least 3 years across Service Strategy, Service ...

SAIC

IT Service Center Manager

Colorado Springs, CO

Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required. Experience: * 5+ years of experience supporting DoD agencies in an IT services or service desk capacity. * 3+ ...

New

Vintun

Journeyman Management Analyst

Stafford, VA · On-site

Vintun LLC is seeking an ITIL v3 Expert or ITIL 4 MP to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation ...

New

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Itil 4 information

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$44.5K

$96.6K

$154.5K

How much do itil 4 jobs pay per year?

As of Aug 14, 2026, the average yearly pay for itil 4 in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by ITIL 4 professionals when implementing new IT service management processes?

ITIL 4 professionals often encounter challenges such as resistance to change from staff, integrating ITIL practices with existing workflows, and ensuring consistent communication across departments. Balancing the need for standardized processes with the flexibility required by diverse teams can be complex. Additionally, measuring the effectiveness of new processes and securing management buy-in are crucial for long-term success. Being proactive in stakeholder engagement and leveraging ITIL's continual improvement model can help overcome these hurdles.

What are the key skills and qualifications needed to thrive as an ITIL 4 professional?

To thrive as an ITIL 4 professional, a solid understanding of IT service management (ITSM) principles, process improvement, and the ITIL 4 framework—often backed by ITIL 4 Foundation or higher certification—is essential. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this role. These competencies ensure effective alignment of IT services with business needs, driving efficiency and continuous improvement in IT operations.

What jobs can you get with ITIL 4 certification?

ITIL 4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Consultant. These roles involve managing IT service delivery, improving processes, and supporting organizational IT strategies, often requiring knowledge of IT service management tools and frameworks.

What is an ITIL 4 professional?

ITIL 4 professionals are individuals who have been trained and certified in the latest version of ITIL (Information Technology Infrastructure Library), a globally recognized framework for IT service management. These professionals help organizations align their IT services with business needs, improve efficiency, and deliver consistent, high-quality service. ITIL 4 updates previous versions by incorporating modern practices like Agile, DevOps, and Lean, making it relevant for today’s fast-changing IT environments. Certified ITIL 4 professionals often work in roles such as IT service manager, process owner, or consultant, and are valuable for businesses seeking to improve their IT processes.

What is the difference between Itil 4 vs Service Management Specialist?

AspectItil 4Service Management Specialist
CertificationsITIL 4 Foundation, Expert levelsITIL certifications, Service Management certifications
Work EnvironmentIT service management, IT departmentsIT service delivery, support teams
Industry UsageIT service providers, tech companiesIT organizations, consulting firms

While Itil 4 focuses on a comprehensive framework for IT service management, a Service Management Specialist applies these principles in practical settings. The specialist role often requires certifications like ITIL, aligning with Itil 4 standards, and involves implementing and managing IT services within organizations. Both roles are integral to effective IT service delivery but differ in scope: Itil 4 provides the theoretical framework, whereas the Service Management Specialist executes and manages these practices daily.

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What states have the most Itil 4 jobs?

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Itil 4 jobs near you
Infographic showing various Itil 4 job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 1% Part Time, and 13% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Global Network Operations and Security Center / GNOSC Manager

IQUASAR LLC

Colorado Springs, CO • On-site

$145K - $170K/yr

Full-time

Posted yesterday

New

Job description

Cimarron is seeking a Global Network Operations and Security Center (GNOSC) Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Schriever Space Force Base in the Colorado Springs area.
Key Duties:

  • Direct all facets of the continuous 24x7x365 GNOSC environment.
  • Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.
  • Serve as an escalation point for complex IT incidents, outages, and service degradations.
  • Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).
  • Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.
  • Deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.
  • Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
  • Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.
  • Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
  • Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.
Required Skills, Experience, and Education: 
  • Due to facility security requirements, only U.S. citizens are eligible for consideration at the time. 
  • This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire.  If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
  • Active Secret Clearance.
  • 12 or more years of general, full-time work experience (may be reduced with advanced education). 
  • 6 or more years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
  • 2 or more years of direct personnel management or team leadership experience in a complex, 24/7 IT
    environment.
  •  Education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
  • Current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
Desired Skills, Experience, and Education:

  • Active DoW Top Secret Security Clearance.
  • Bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
  • Advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
  • Familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter.
  • Working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
  • Experience running operations centers for large complex organizations.
  • Understanding of military organizations and structures
  • Experience working with DISA and DREN.