ZipRecruiter

Log In

1

Itil 4 Jobs (NOW HIRING)

Slrconsulting

Technical Support Specialist

New York, NY · On-site

$80K - $85K/yr

Apply ITIL 4 service desk practice concepts (communication focus, user experience) in daily operations. Working @ SLR With us, there is no doubt you'll grow your subject-matter expertise and industry ...

ASM Research

Incident Manager, Sr

The position requires strong ITIL 4 expertise, cross-functional leadership, and the ability to manage high-severity operational events in mission-critical environments. Key Responsibilities Major ...

BBQ Holdings

IT Service Management Lead

Vancouver, WA · On-site

$115K - $120K/yr

ITIL 4 Foundation * Nice to have: * ITIL 4 Managing Professional (MP) and/or ITIL 4 Strategic Leader (SL) * PMP, Scrum, Lean Six Sigma, or other project/process certifications What we bring to the ...

BBQ Holdings

IT Service Management Lead

Vancouver, WA

$115K - $120K/yr

ITIL 4 Foundation * Nice to have: * ITIL 4 Managing Professional (MP) and/or ITIL 4 Strategic Leader (SL) * PMP, Scrum, Lean Six Sigma, or other project/process certifications What we bring to the ...

Papa Murphy's

IT Service Management Lead

Vancouver, WA · On-site

$115K - $120K/yr

ITIL 4 Foundation * Nice to have: * ITIL 4 Managing Professional (MP) and/or ITIL 4 Strategic Leader (SL) * PMP, Scrum, Lean Six Sigma, or other project/process certifications What we bring to the ...

next page

Showing results 1-20

All JobsItil 4 Jobs

Itil 4 information

See salary details

$44.5K

$96.6K

$154.5K

How much do itil 4 jobs pay per year?

As of Jul 5, 2026, the average yearly pay for itil 4 in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by ITIL 4 professionals when implementing new IT service management processes?

ITIL 4 professionals often encounter challenges such as resistance to change from staff, integrating ITIL practices with existing workflows, and ensuring consistent communication across departments. Balancing the need for standardized processes with the flexibility required by diverse teams can be complex. Additionally, measuring the effectiveness of new processes and securing management buy-in are crucial for long-term success. Being proactive in stakeholder engagement and leveraging ITIL's continual improvement model can help overcome these hurdles.

What are the key skills and qualifications needed to thrive as an ITIL 4 professional, and why are they important?

To thrive as an ITIL 4 professional, a solid understanding of IT service management (ITSM) principles, process improvement, and the ITIL 4 framework—often backed by ITIL 4 Foundation or higher certification—is essential. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this role. These competencies ensure effective alignment of IT services with business needs, driving efficiency and continuous improvement in IT operations.

What jobs can you get with ITIL 4 certification?

ITIL 4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Consultant. These roles involve managing IT service delivery, improving processes, and supporting organizational efficiency using ITIL best practices and frameworks.

Is ITIL 4 worth IT?

ITIL 4 is a widely recognized framework for IT service management that helps organizations improve service delivery and efficiency. For IT professionals, obtaining an ITIL 4 certification can enhance career prospects and demonstrate expertise in best practices, especially in roles related to service management, operations, and process improvement.

What is the salary of ITIL 4 certified?

ITIL 4 certified professionals typically earn between $70,000 and $120,000 annually, depending on experience, location, and job role. Entry-level positions may start lower, while senior roles or specialized positions can command higher salaries, especially in IT service management environments.

Is ITIL 4 outdated?

ITIL 4 remains current and widely adopted in IT service management, emphasizing value co-creation, agility, and integration with other frameworks like DevOps. It is regularly updated to reflect industry changes, making it relevant for IT professionals seeking certifications and skills in service management. Staying informed about updates ensures ITIL 4 practices remain effective and aligned with modern technology environments.

What are ITIL 4 professionals?

ITIL 4 professionals are individuals who have been trained and certified in the latest version of ITIL (Information Technology Infrastructure Library), a globally recognized framework for IT service management. These professionals help organizations align their IT services with business needs, improve efficiency, and deliver consistent, high-quality service. ITIL 4 updates previous versions by incorporating modern practices like Agile, DevOps, and Lean, making it relevant for today’s fast-changing IT environments. Certified ITIL 4 professionals often work in roles such as IT service manager, process owner, or consultant, and are valuable for businesses seeking to improve their IT processes.

What is the difference between Itil 4 vs Service Management Specialist?

AspectItil 4Service Management Specialist
CertificationsITIL 4 Foundation, Expert levelsITIL certifications, Service Management certifications
Work EnvironmentIT service management, IT departmentsIT service delivery, support teams
Industry UsageIT service providers, tech companiesIT organizations, consulting firms

While Itil 4 focuses on a comprehensive framework for IT service management, a Service Management Specialist applies these principles in practical settings. The specialist role often requires certifications like ITIL, aligning with Itil 4 standards, and involves implementing and managing IT services within organizations. Both roles are integral to effective IT service delivery but differ in scope: Itil 4 provides the theoretical framework, whereas the Service Management Specialist executes and manages these practices daily.

More about Itil 4 jobs
What cities are hiring for Itil 4 jobs? Cities with the most Itil 4 job openings:
What states have the most Itil 4 jobs? States with the most job openings for Itil 4 jobs include:
What job categories do people searching Itil 4 jobs look for? The top searched job categories for Itil 4 jobs are:
Itil 4 jobs near you
Infographic showing various Itil 4 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Full Time, 97% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
Service Desk Operations Manager

Service Desk Operations Manager

NuAxis Innovations LLC

Washington, DC • On-site

Full-time

Posted 18 days ago

Job description

Job Brief
The Service Desk Operations Manager (SDOM) is arguably one of the most critical and challenging roles and requires a high degree of skills and experience.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Desk Operations Manager for a Full-Time position.
Job Overview:
The SDOM will manage people, budgets, schedules, and business relationships. Due to the high-stress nature of the position, management maturity is essential.
Ability to work well with people:
Managing escalations and critical incidents creates an environment of great tension, which can impact the interpersonal dynamics between agents, technicians, and service desk customers. The SDOM must be able to help staff work through high-stress situations in a professional manner.
Applying conflict-management skills:
Service desk tickets are often escalated when users are frustrated with the response they are receiving from the agent assigned to the issue. The SDOM uses conflict-resolution skills to address user frustration and de-escalate tense situations.
Prioritizing the work of others:
Business rules and automation are typically used to prioritize incidents and service requests; however, the SDOM is responsible for balancing workloads across teams and agents to maximize productivity, minimize costs, and ensure SLA compliance.
Assessing the impact of a situation:
Responsible for assessing potentially critical incidents and making triage decisions about business impact, urgency, and criticality. Impact-assessment skills and experience are essential.
Managing multiple priorities:
During a shift, the SDOM will be managing a wide variety of activities that compete for his or her time and attention. It is imperative that the SDOM is able to multitask and provide focused attention on high-priority issues to ensure all important activities are addressed.
Working in a high-stress environment:
The ESD is a high-paced, high-stress environment. The SDOM must be able to manage stress effectively and coach staff on stress-management techniques.
Communicating with DOL leadership and stakeholders:
The SDOM is the face of service desk operations to management and stakeholders. Effective verbal and written communication skills are critical to keep stakeholders informed, influence decisions, and develop healthy business relationships.
Data-driven decision-making:
Data is the lifeblood of the ESD. The SDOM must be versed in operational data analysis and skilled in using data to make informed decisions.
Minimum Required Experience:
  • 10+ years of experience within the Information Technology field.
  • 5+ years of successful and consecutive commensurate experience managing a 24/7/365 customer support center or service desk with 50+ staff members and supporting 15,000+ end users.
  • Proficient in Microsoft Office Suite products.
  • Proficient with enterprise ITSM tools (ServiceNow is preferred).
  • Strong understanding and practical experience of ITIL best practices, service desk metrics, service desk benchmarks, service catalog, reporting and dashboards, ticket management, and root cause analysis.

Minimum Required Education and Certifications:
Bachelor's Degree in Information Technology, Information Systems, or Computer Science preferred. 8-10 years of experience can be substituted for a degree.
The Service Desk Operations Manager must have attained two out of three of the following certifications:
  • ITIL 4 Managing Professional; or ITIL 4 Strategic Leader; or ITIL v3 Expert Certification - IT Service Management, and must upgrade to ITIL 4 Managing Professional or ITIL 4 Strategic Leader within 9 months of contract award.
  • Help Desk Institute (HDI) Support Center Manager; and/or
  • At least two (2) industry-related certifications. For example: CompTIA A+, Network+, Security+, Microsoft Office Specialist, Windows 10 Operating System, Kanban Management Professional, Microsoft 365 Certified: Modern Desktop Administrator Associate.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Apply