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Itil 4 Jobs (NOW HIRING)

FEDRUS GLOBAL LLC

L1- End User Services Technician

Needham, MA · On-site

$22 - $29.75/hr

... ITIL 4 Foundation certification Experience supporting a distributed or remote workforce Familiarity with endpoint security tooling (SentinelOne EDR, Rapid7 vulnerability management, Zscaler zero ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required. Experience: * 5+ years of experience supporting DoD agencies in an IT services or service desk capacity. * 3+ ...

Empower AI Inc.

Program Manager

Quantico, VA

Apply ITIL 4 frameworks to create, maintain, and enforce staff compliance with documented practices, ensuring alignment with ISO 20000-1:2018. * Provide program-level oversight of IT Service Delivery ...

Empower AI Inc.

Program Manager

Quantico, VA

Apply ITIL 4 frameworks to create, maintain, and enforce staff compliance with documented practices, ensuring alignment with ISO 20000-1:2018. * Provide program-level oversight of IT Service Delivery ...

Empower AI Inc.

Program Manager

Quantico, VA · On-site

Apply ITIL 4 frameworks to create, maintain, and enforce staff compliance with documented practices, ensuring alignment with ISO 20000-1:2018. * Provide program-level oversight of IT Service Delivery ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required. Experience: * 5+ years of experience supporting DoD agencies in an IT services or service desk capacity. * 3+ ...

Socket.dev

NY · On-site

$87 - $266/hr

ITIL 4 Managing Professional certification or equivalent -- with demonstrable ability to apply the framework practically to process and operating model design rather than as a theoretical reference

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Itil 4 information

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$44.5K

$96.6K

$154.5K

How much do itil 4 jobs pay per year?

As of Sep 5, 2026, the average yearly pay for itil 4 in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is an ITIL 4 professional?

ITIL 4 professionals are individuals who have been trained and certified in the latest version of ITIL (Information Technology Infrastructure Library), a globally recognized framework for IT service management. These professionals help organizations align their IT services with business needs, improve efficiency, and deliver consistent, high-quality service. ITIL 4 updates previous versions by incorporating modern practices like Agile, DevOps, and Lean, making it relevant for today’s fast-changing IT environments. Certified ITIL 4 professionals often work in roles such as IT service manager, process owner, or consultant, and are valuable for businesses seeking to improve their IT processes.

What are the key skills and qualifications needed to thrive as an ITIL 4 professional?

To thrive as an ITIL 4 professional, a solid understanding of IT service management (ITSM) principles, process improvement, and the ITIL 4 framework—often backed by ITIL 4 Foundation or higher certification—is essential. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this role. These competencies ensure effective alignment of IT services with business needs, driving efficiency and continuous improvement in IT operations.

What are common challenges faced by ITIL 4 professionals when implementing new IT service management processes?

ITIL 4 professionals often encounter challenges such as resistance to change from staff, integrating ITIL practices with existing workflows, and ensuring consistent communication across departments. Balancing the need for standardized processes with the flexibility required by diverse teams can be complex. Additionally, measuring the effectiveness of new processes and securing management buy-in are crucial for long-term success. Being proactive in stakeholder engagement and leveraging ITIL's continual improvement model can help overcome these hurdles.

What is the difference between Itil 4 vs Service Management Specialist?

AspectItil 4Service Management Specialist
CertificationsITIL 4 Foundation, Expert levelsITIL certifications, Service Management certifications
Work EnvironmentIT service management, IT departmentsIT service delivery, support teams
Industry UsageIT service providers, tech companiesIT organizations, consulting firms

While Itil 4 focuses on a comprehensive framework for IT service management, a Service Management Specialist applies these principles in practical settings. The specialist role often requires certifications like ITIL, aligning with Itil 4 standards, and involves implementing and managing IT services within organizations. Both roles are integral to effective IT service delivery but differ in scope: Itil 4 provides the theoretical framework, whereas the Service Management Specialist executes and manages these practices daily.

What jobs can I get with ITIL 4?

ITIL 4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Consultant. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of IT service management tools and frameworks.
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Itil 4 jobs near you
Infographic showing various Itil 4 job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 75% In-person, 19% Hybrid, and 6% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Knowledge Manager

General Dynamics Information Technology

Falls Church, VA • Hybrid

Full-time

Retirement, PTO

Posted 26 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

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REQ#: RQ225762Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description
At GDIT, we support and secure complex government, defense, and intelligence missions. Our work strengthens national defense, modernizes enterprise technology, and enables operational readiness across the globe. Join us to deliver your best every day while embracing autonomy, seizing opportunity, and driving innovation.GDIT is seeking aKnowledge Managerto support the Army National Guard (ARNG). This IT Service Management (ITSM) initiative modernizes and sustains ARNGs global IT servicesincluding networking, compute, storage, cybersecurity, application hosting, and enterprise infrastructureacross DoWIN-A(NG) and DoWIN-A(NG)-Secret networks.This is a Hybrid role with up to 2 days telework per week. Onsite presence at our Falls Church facility based on mission and operational needs.How Youll Make an Impact
  • Lead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices, ensuring knowledge assets support operational efficiency, service quality, and mission readiness.
  • Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls (user-level governance, not platform administration).
  • Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures to prevent knowledge decay.
  • Develop and maintain enterprise writing guidelines and knowledge architecture standards to ensure clarity, consistency, and usability for technical and operational audiences.
  • Partner with service owners, Change Enablement, Configuration Management, cybersecurity teams, and SMEs to capture institutional knowledge and support new and evolving services.
  • Drive adoption and cultural integration of knowledge-centered practices (KCP/KCS principles where applicable) across the GECOS organization.
  • Analyze knowledge usage metrics, search trends, article effectiveness, and content gaps to measure business impact and identify improvement opportunities.
  • Conduct periodic knowledge audits to ensure relevance, accuracy, compliance, and alignment with SLA and ISO 20000 service management requirements.
  • Provide structured requirements and improvement feedback to the ServiceNow administration team to enhance workflows, search optimization, reporting, and usability.
  • Support knowledge continuity during personnel transitions, surge support, and COOP scenarios to preserve institutional expertise.
  • Ensure consistent knowledge governance across 54 states and territories in a geographically dispersed environment.
What Youll Need to Succeed (Required):
  • Bachelors Degree and a minimum of 2 years experience. An additional 4 years of experience may be substituted in lieu of degree.
  • Minimum of an active Secret security clearance required.
  • DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE) certification required.
  • 2+ years of relevant IT or enterprise operations experience.
  • 2+ years performing Knowledge Management within an ITSM or enterprise IT environment.
  • Experience supporting DoW or Federal IT environments.
  • Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment.
  • Experience developing content governance standards, knowledge taxonomies, and lifecycle management controls.
  • Strong understanding of ITIL 4 Knowledge Management practices and continual improvement principles.
  • Experience designing and enforcing enterprise content governance standards.
  • Ability to analyze knowledge metrics and translate data into actionable process improvements.
  • Proficiency with ServiceNow Knowledge Management and reporting capabilities.
  • Experience with Microsoft 365 and SharePoint collaboration environments.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals.
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Flexibility: Full-flex work week to own your priorities at work and at home.
  • Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY:
  • Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL 4 Foundation | PeopleCert - PeopleCert

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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