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Remote Itsm Jobs in Austin, TX (NOW HIRING)

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location: Hybrid - Remote inAustin, TX Travel: ~30%, including strategic customer meetings ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location: Hybrid - Remote in Austin, TX Travel: ~30%, including strategic customer meetings ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location: Hybrid - Remote in Austin, TX Travel: ~30%, including strategic customer meetings ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178K - $230K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location: Hybrid - Remote in Austin, TX Travel: ~30%, including strategic customer meetings ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$55.25 - $73.75/hr

Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$54.25 - $72.75/hr

Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

All JobsItsm JobsRemote Itsm JobsRemote Itsm Jobs in Austin, TX

Remote Itsm information

See Austin, TX salary details

$17

$21

$23

How much do remote itsm jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote itsm in Austin, TX is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.64 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Austin, TX?

The most popular types of Itsm jobs in Austin, TX are:

What are popular job titles related to Remote Itsm jobs in Austin, TX?

For Remote Itsm jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Austin, TX look for?

The top searched job categories for Remote Itsm jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Itsm jobs?

Cities near Austin, TX with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Austin, TX as of August 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $44,331 per year, or $21.3 per hour.

Sr. Engineer / Sr. Technical Consultant

Northern Base

Austin, TX • Remote

Full-time

Posted 24 days ago

Job description

Role: Sr. Engineer / Sr. Technical Consultant

Location: Remote (USA)

Employment Type: Full-Time

Visa Type: USC / GC Only

✅ Must-Have Qualifications:

✔ 8–12 years of hands-on experience with ServiceNow platform development, implementation, and technical consulting

✔ Extensive expertise in ITSM, CSM, HRSD, and CMDB modules within the ServiceNow platform

✔ Strong experience designing and implementing Agentic AI solutions using Model Context Protocol (MCP)

✔ Hands-on experience with REST APIs, MID Server, and Spokes-based integrations

✔ Strong proficiency in GlideScript and server-side scripting for ServiceNow customization

✔ Experience designing workflows using Flow Designer and implementing Automated Test Framework (ATF) for testing and quality assurance

✔ Experience leading technical delivery, ensuring solution quality, and mentoring ServiceNow Technical Consultants

✔ Ability to conduct technical discovery sessions with customers and translate business requirements into scalable ServiceNow solutions

✔ Experience performing peer code reviews, technical guidance, and resolving delivery blockers

✔ Strong analytical, communication, stakeholder management, and leadership skills

✔ ServiceNow Certified System Administrator (CSA) required

✔ ServiceNow Certified Implementation Specialist (CIS) (3+ certifications preferred)

✔ ServiceNow Certified Application Developer (CAD) required

✔ Certified Technical Architect (CTA) preferred

✔ Bachelor's Degree in Computer Science, Information Technology, or a related field