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Remote Itsm Jobs in Dallas, TX (NOW HIRING)

NTT DATA Services

Transition Specialist Advisor - ITSM

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Transition Specialist Advisor - ITSM to join our team in Plano, Texas ... The starting pay range for this remote role will depend on the nature of the role offered and will ...

NTT DATA Services

Transition Specialist Advisor - ITSM

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Transition Specialist Advisor - ITSM to join our team in Plano, Texas ... The starting pay range for this remote role will depend on the nature of the role offered and will ...

BizTech Fusion

Sr. ServiceNow Developer

Dallas, TX · Remote

$55.25 - $76/hr

Remote (United States) Duration: 12 Months Contract + Possible Renewal Note: Clearance- US Citizen ... Strong experience developing and maintaining ServiceNow ITSM capabilities, including Incident ...

BizTech Fusion

ServiceNow Developer

Dallas, TX · Remote

$55.25 - $76/hr

Remote Employment Type: Contract Experience: 5+ Years Job Summary We are seeking an experienced ... This role requires expertise in ServiceNow ITSM, custom application development, workflow ...

Bestow, Inc

VP, Information Technology Engineering

Dallas, TX · On-site +1

$260K - $280K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Deep hands-on experience with cloud infrastructure (AWS or GCP), enterprise security frameworks, and modern ITSM practices in a cloud-native, predominantly remote, Mac-endpoint environment.

PTY TECH, LLC

IT Asset & CMDB Coordinator

Dallas, TX · Remote

$30/hr

Ability to follow documented processes and work independently in a remote environment. * Clear written and verbal communication skills. Experience with ServiceNow or another CMDB/ITSM platform is ...

SmartIPlace

Cybersecurity SME[Remote]

Dallas, TX · Remote

Remote (May require Occasional Travel) Interview Mode: MS Teams Video Call Approximate Duration: 6+ ... Operationalize Join Move Leave and access reviews at scale; integrate with HRIS and ITSM. * Map ...

RELX

Senior Site Reliability Engineer II

Allen, TX · On-site +1

$125K - $209K/yr

... ITSM and incident workflows using ServiceNow * Strong written communication skills with experience documenting systems and processes in Confluence * Ability to work independently in a remote or ...

Mondo

IT Support Analyst

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide onsite IT support for Dallas-based employees and remote support for users across other ... Track, manage, and resolve incidents and service requests through the organization's ITSM ticketing ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote itsm in Dallas, TX is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.60 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Dallas, TX?

The most popular types of Itsm jobs in Dallas, TX are:

What are popular job titles related to Remote Itsm jobs in Dallas, TX?

For Remote Itsm jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Dallas, TX look for?

The top searched job categories for Remote Itsm jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Itsm jobs?

Cities near Dallas, TX with the most Remote Itsm job openings:

Remote Itsm jobs near you

Technical Project Manager (Remote Position)

Rootshell Enterprise Technologies, Inc.

Dallas, TX • On-site, Remote

Full-time

Re-posted yesterday

Job description

Hello All,
Greetings from Rootshell Inc,
One of our client is looking for Technical Project Manager, Please go thorugh the requirement and let me know your interest.
Job Title: Technology Project Manager III
Location: Remote
Duration: Long Term,
Duties: Duties : Helps program manage and coordinate enterprise wide ITSM program across business channels. Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service. Track and help drive KPIs and critical success factors for the program.
Responsibilities: Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation
End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost Lead discussions and communicating regularly with senior leadership on program status and escalations Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans Oversight of program performance and ensure compliance with management and information security policies Work with virtual teams located in different time zones and with differing cultures
Skills: SKILLS:
Outstanding communication and presentation skills (written and verbal) to all levels of an organization Strong facilitation skills (requirements sessions, design meetings, progress and status meetings Organizational skills and time management skills to keep projects on track to the finish Proven ability and experience in executing strategic asset management processes successfully Strong vendor management and negotiation skills Analytical, computer, problem-solving skills
Thanks & Regards,
Satish Kesap

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