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Remote Itsm Jobs in Lancaster, TX (NOW HIRING)

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Cybersecurity SME[Remote]

Dallas, TX · Remote

Remote (May require Occasional Travel) Interview Mode: MS Teams Video Call Approximate Duration: 6+ ... Operationalize Join Move Leave and access reviews at scale; integrate with HRIS and ITSM. * Map ...

NTT DATA Services

ServiceNow Technical Lead

Plano, TX · On-site +1

Remote / On-site (as required) Job Type: Full-Time About the Role: We are seeking a highly ... Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM ...

NTT DATA Services

ServiceNow Technical Lead

Plano, TX · On-site +1

Remote / On-site (as required) Job Type: Full-Time About the Role: We are seeking a highly ... Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM ...

NTT DATA Services

ServiceNow Technical Lead

Plano, TX · On-site +1

Remote / On-site (as required) Job Type: Full-Time About the Role: We are seeking a highly ... Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM ...

NTT DATA Services

ServiceNow Technical Lead

Plano, TX · On-site +1

Remote / On-site (as required) Job Type: Full-Time About the Role: We are seeking a highly ... Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM ...

NTT DATA Services

ServiceNow - Technical Architect

Plano, TX · On-site +1

$15.75 - $18.50/hr

... ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. - Design and implement governance models, KPIs, and ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

ServiceNow Technical Lead

Plano, TX · On-site +1

Remote / On-site (as required) Job Type: Full-Time About the Role: We are seeking a highly ... Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM ...

NTT DATA Services

ServiceNow - Technical Architect

Plano, TX · On-site +1

$15.75 - $18.50/hr

... ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. - Design and implement governance models, KPIs, and ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

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Remote Itsm information

See Lancaster, TX salary details

$16

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$22

How much do remote itsm jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote itsm in Lancaster, TX is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.63 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Remote Itsm jobs in Lancaster, TX?

For Remote Itsm jobs in Lancaster, TX, the most frequently searched job titles are:

What cities near Lancaster, TX are hiring for Remote Itsm jobs?

Cities near Lancaster, TX with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Lancaster, TX as of August 2026, with employment types broken down into 85% Full Time, 6% Part Time, and 9% Contract. Highlights an 75% Physical, 10% Hybrid, and 15% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.

Technical Project Manager (Remote Position)

Rootshell Enterprise Technologies, Inc.

Dallas, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hello All,
Greetings from Rootshell Inc,
One of our client is looking for Technical Project Manager, Please go thorugh the requirement and let me know your interest.
Job Title: Technology Project Manager III
Location: Remote
Duration: Long Term,
Duties: Duties : Helps program manage and coordinate enterprise wide ITSM program across business channels. Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service. Track and help drive KPIs and critical success factors for the program.
Responsibilities: Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation
End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost Lead discussions and communicating regularly with senior leadership on program status and escalations Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans Oversight of program performance and ensure compliance with management and information security policies Work with virtual teams located in different time zones and with differing cultures
Skills: SKILLS:
Outstanding communication and presentation skills (written and verbal) to all levels of an organization Strong facilitation skills (requirements sessions, design meetings, progress and status meetings Organizational skills and time management skills to keep projects on track to the finish Proven ability and experience in executing strategic asset management processes successfully Strong vendor management and negotiation skills Analytical, computer, problem-solving skills
Thanks & Regards,
Satish Kesap

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