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Itsm Engineer Jobs (NOW HIRING)

Point72

ITSM Developer

Manhattan, NY · On-site

$59.50 - $81.75/hr

... engineer, with a strong track record of successful ServiceNow implementations, including scripting ... ITSM processes and frameworks such as ITIL • Strong analytical and problem-solving skills, with ...

Point72

ITSM Developer

Stamford, CT · On-site

$57.50 - $79.25/hr

... engineer, with a strong track record of successful ServiceNow implementations, including scripting ... ITSM processes and frameworks such as ITIL • Strong analytical and problem-solving skills, with ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

Point72

ITSM Developer

New York, NY

$175K - $245K/yr

... engineer, with a strong track record of successful ServiceNow implementations, including scripting ... ITSM processes and frameworks such as ITIL Strong analytical and problem-solving skills, with the ...

Point72

ITSM Developer

New York, NY · On-site

$175K - $245K/yr

... engineer, with a strong track record of successful ServiceNow implementations, including scripting ... ITSM processes and frameworks such as ITIL • Strong analytical and problem-solving skills, with ...

TechClub Inc.

ServiceNow ITSM Senior Developer

Cincinnati, OH · On-site

$51.75 - $71.25/hr

ServiceNow ITSM Senior Developer IN Cincinnati, OH, / San Francisco, CA Technical Competency Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change ...

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Itsm Engineer information

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$37K

$87.2K

$136.5K

How much do itsm engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for itsm engineer in the United States is $87,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

More about Itsm Engineer jobs
What cities are hiring for Itsm Engineer jobs? Cities with the most Itsm Engineer job openings:
What states have the most Itsm Engineer jobs? States with the most job openings for Itsm Engineer jobs include:
What job categories do people searching Itsm Engineer jobs look for? The top searched job categories for Itsm Engineer jobs are:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 70% In-person, 10% Hybrid, and 20% Remote job distribution, with an average salary of $87,220 per year, or $41.9 per hour.
Senior ITSM Engineer

Senior ITSM Engineer

Elevate Patient Financial Solutions

Remote

$93K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Elevate Patient Financial Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Elevate Patient Financial Solutions has a career opportunity available as a Senior ITSM Engineer. This position will be a remote based role.
Job Summary
The Senior ITSM Engineer is responsible for leading the administration, configuration, and optimization of the organization’s IT Service Management (ITSM) platforms, including Cherwell and Ivanti Neurons. This role serves as a technical authority, providing architectural guidance and driving scalable, enterprise-level ITSM solutions aligned with ITIL standards and business needs. The Senior ITSM Engineer partners with IT leadership and key stakeholders to design and implement complex workflows, support system integration efforts, and provide strategic oversight of platform performance and long-term roadmap initiatives.

Essential Duties and Responsibilities
  • Serve as the technical authority for the Cherwell/Ivanti Neurons platform, providing architectural guidance, design standards, and long-term platform strategy.
  • Partner with IT leadership and business stakeholders to translate operational requirements into scalable ITSM solutions aligned with ITIL and organizational standards.
  • Design and implement workflows, business processes, and automation within Cherwell to improve service efficiency.
  • Manage Cherwell objects such as Business Objects, Forms, Dashboards, and One-Steps.
  • Collaborate with stakeholders to gather requirements and translate them into Cherwell solutions.
  • Monitor system performance and troubleshoot issues related to Cherwell functionality.
  • Ensure compliance with ITIL best practices and organizational standards.
  • Provide technical support and training to end-users and internal teams.
  • Participate in change management and release planning activities.
  • Maintain documentation for configurations, processes, and procedures.
  • Other duties assigned.
Qualifications and Requirements
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
  • Minimum 5 years’ hands-on experience administering and engineering enterprise ITSM platforms, with demonstrated owndership of complex, business-critical workflows and integrations.
  • High School Diploma or GED
  • Proven experience as a Cherwell Engineer (minimum 3 years preferred).
  • Strong understanding of ITSM principles and ITIL framework.
  • Experience with Cherwell Service Management platform configuration and customization.
  • Proficiency in creating and managing One-Steps, Business Objects, and Automation Processes.
  • Familiarity with integrations using REST APIs, Web Services, and third-party tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Cherwell Certified Professional (CCP) certification preferred.
  • Experience with other ITSM platforms (e.g., ServiceNow, BMC Remedy) preferred..
  • Scripting or development experience (JavaScript, PowerShell, etc.) preferred.
  • Preferred prior experience in healthcare, finance, or other regulated industries.
  • Remote and Hybrid positions require internet connectivity speeds that meet the Company minimum requirements.
Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
  • Medical, Dental amp; Vision Insurance
  • 401K (100% match for the first 3% amp; 50% match for the next 2%)
  • 15 days of PTO
  • 7 paid Holidays
  • 2 Floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet Insurance
  • Employee referral bonus program
  • Teamwork: We believe in teamwork and having fun together
  • Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Elevate, PFS is an Equal Opportunity Employer

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