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Itsm Engineer Jobs (NOW HIRING)

TEKsystems

ITSM Engineer/Architect

Naples, FL · Hybrid

$65 - $75/hr

Description Engineer / Architect - 50% hands on and 20% vendor management and 20% and leadership Overview We are seeking an experienced Engineer / Architect to step into a critical technical and ...

TEKsystems

ITSM Engineer/Architect

Naples, FL · Hybrid

$65 - $75/hr

Description Engineer / Architect - 50% hands on and 20% vendor management and 20% and leadership Overview We are seeking an experienced Engineer / Architect to step into a critical technical and ...

Acess Global

ServiceNow ITSM Developer

San Francisco, CA · On-site

$63.50 - $87.50/hr

ServiceNow ITSM Developer Location: Cincinnati, OH / San Francisco, CA (Onsite) Experience: 10 + Years Job Summary: We are looking for a ServiceNow ITSM Developer with strong experience in developing ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

eTeam

ServiceNow ITSM Senior Developer

Cincinnati, OH · On-site

$52.75 - $72.50/hr

Job Summary : eTeam is seeking a ServiceNow ITSM Senior Developer who will be responsible for configuring ServiceNow ITSM applications and implementing various IT service management processes. The ...

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

This is an engineering position for someone who treats every ITSM workflow as a product, every manual touchpoint as a defect, and every AI capability as a force multiplier for operational excellence.

FlexTG

Systems Engineer - ITSM

Mesa, AZ · Hybrid

$95K - $110K/yr

Position Summary The Systems Engineer is responsible for designing, implementing, securing, and ... Ensure ITSM practices align with ITIL's best practices to improve service quality and customer ...

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All JobsItsm Engineer Jobs

Itsm Engineer information

See salary details

$37K

$87.2K

$136.5K

How much do itsm engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for itsm engineer in the United States is $87,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

More about Itsm Engineer jobs
What cities are hiring for Itsm Engineer jobs? Cities with the most Itsm Engineer job openings:
What states have the most Itsm Engineer jobs? States with the most job openings for Itsm Engineer jobs include:
What job categories do people searching Itsm Engineer jobs look for? The top searched job categories for Itsm Engineer jobs are:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $87,220 per year, or $41.9 per hour.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • Remote

$51.75 - $71.25/hr

Other

Posted 9 days ago

Job description

Role: ServiceNow ITSM Engineer

Location: Cincinnati, OH
Contract

Experience: 12+ Years

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

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