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Itsm Engineer Jobs (NOW HIRING)

Govcio LLC

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC. Responsibilities: Key Responsibilities ServiceNow & ITIL Process Ownership * Execute and ...

New

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA · On-site

$51.50 - $71/hr

Required Work Experience * 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required * Proficiency in JavaScript, GlideScript, ITSM ...

New

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Syntricate Technologies

ServiceNow ITSM Developer

Dublin, OH · On-site

$51 - $70/hr

Syntricate Technologies is seeking a ServiceNow ITSM Developer to enhance their IT service management capabilities. The role involves implementing various ITSM processes, configuring ServiceNow ...

Red River

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

CWPS

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

Red River Technology

ServiceNow ITSM Developer

$55.25 - $76/hr

We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization's ServiceNow platform, with a strong emphasis on ...

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Itsm Engineer information

See salary details

$37K

$87.2K

$136.5K

How much do itsm engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm engineer in the United States is $87,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

More about Itsm Engineer jobs

What cities are hiring for Itsm Engineer jobs?

Cities with the most Itsm Engineer job openings:

What states have the most Itsm Engineer jobs?

States with the most job openings for Itsm Engineer jobs include:

What are popular job titles related to Itsm Engineer jobs?

For Itsm Engineer jobs, the most frequently searched job titles are:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 92% Full Time, 3% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $87,220 per year, or $41.9 per hour.

ITSM Engineer

Washington, DC • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees
Learn more about Govcio LLCexternal

$94K - $130K/yr

Full-time

Posted 3 days ago

New

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview:

GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC.

Responsibilities:
Key ResponsibilitiesServiceNow & ITIL Process Ownership
  • Execute and optimize ITIL 4 practices within ServiceNow—including Incident, Problem, Change, Request, and Knowledge Management—consistent with PWS requirements and service quality benchmarks
  • Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards

Incident & Problem Management

  • Lead or support major incident coordination for P1 events affecting multiple service towers, partnering with cross‑functional technical teams to drive timely restoration
  • Conduct root‑cause analysis, trend evaluation, and documentation of corrective actions
Change & Request Management
  • Support ITIL Change Enablement processes, ensuring proper CAB/ERB/CCB coordination, risk evaluation, and approval workflows
  • Validate ServiceNow workflows, forms, and automation for request fulfillment operations
Knowledge & Documentation Quality
  • Ensure ticket documentation, work notes, categorization, and resolution meet quality standards (≥95% target)
  • Maintain SOPs, operational runbooks, process documents, and major incident reports consistent with federal compliance expectations
Governance & Contract Compliance
  • Participate in ITSM governance reviews, providing KPI, SLA, and trend analysis reporting aligned with contract obligations
  • Support deliverables such as Monthly Status Reports, performance dashboards, and PWS‑aligned operational artifacts
Continuous Service Improvement
  • Identify automation opportunities, workflow enhancements, and process maturity improvements
  • Collaborate with engineering, network, security, cloud, and application teams to reduce recurring issues and bolster service reliability
Qualifications:
  • Bachelor's with 8+ years of ITSM engineering experience (or commensurate experience)
  • Hands‑on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge)
  • Strong understanding of ITIL 4 practices and enterprise ITSM operations
  • Experience supporting federal contracting environments or large enterprise service desk operations
  • Ability to support major incidents and multi‑tower technical coordination
  • Competency in producing audit‑ready documentation and adhering to performance targets (CMDB accuracy, knowledge accuracy, ticket quality)
  • Clearance Required: Ability to maintain a public trust clearance
Posted Salary Range: USD $94,150.00 - USD $130,000.00 /Yr.

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