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Itsm Engineer Jobs in Illinois (NOW HIRING)

Northern Trust

ITSM Service Excellence Leader

Chicago, IL

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Stem Xpert

ITSM Project Manager

Bannockburn, IL · On-site

The company is primarily focused on information technology, engineering, healthcare, financial ... ITSM Project Manager Location: 100% onsite in Bannockburn, IL (northern Chicago). Duration: at ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$17 - $19.75/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

SAIC

Cloud Engineer

Scott Air Force Base, IL

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM ...

SAIC

Cloud Engineer

Scott Air Force Base, IL · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM ...

SAIC

IL · On-site

$80K - $120K/yr

Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM) located at ...

Apex Informatics

DevOps

Chicago, IL · On-site

$54.25 - $74.50/hr

... Engineer Location: Chicago, IL Required Education • Bachelor's degree in Computer Science ... ITSM workflows (ServiceNow or equivalent)

Gotion, Inc.

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also ...

Metasys

ServiceNow Developer

Chicago, IL · On-site

$55.75 - $76.50/hr

The ideal candidate will be responsible for maintenance and enhancement of existing ServiceNow ITSM ... ServiceNow Developer Location: Chicago, IL or Atlanta, GA Job Status: Full-Time Start Date: ASAP ...

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Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Illinois

Itsm Engineer information

See Illinois salary details

$35.9K

$84.5K

$132.3K

How much do itsm engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for itsm engineer in Illinois is $84,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $94,500.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Illinois?

For Itsm Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Illinois look for?

The top searched job categories for Itsm Engineer jobs in Illinois are:

What cities in Illinois are hiring for Itsm Engineer jobs?

Cities in Illinois with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Illinois as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $84,518 per year, or $40.6 per hour.

ServiceNow ITSM Senior Developer

ISR Info Way, Inc.

Chicago, IL • On-site

$55.75 - $76.50/hr

Other

Posted 9 days ago

Job description

Role Summary

We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.

 Key Responsibilities

  • Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
  • Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
  • Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
  • Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
  • Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
  • Perform code reviews and establish development standards and best practices.
  • Troubleshoot complex platform issues and provide technical guidance.
  • Mentor junior developers and support capability building within the team.
  • Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.

Required Technical Skills

·       8+ years of ServiceNow development experience with strong expertise in:

o  ITSM Suite, Service Catalog, Flow Designer, IntegrationHub

o  CMDB, Knowledge Management

o  JavaScript, Glide APIs, ServiceNow Scripting

o  REST/SOAP integrations

o  ServiceNow platform security and performance optimization

·       Experience with Agile delivery, DevOps, Git, and CI/CD practices.

·       Strong understanding of ServiceNow development best practices and scalable solution design.

Soft Skills

  • Strong technical leadership and mentoring skills.
  • Ability to work independently and drive implementation activities.
  • Excellent stakeholder management and communication skills.
  • Strong presentation skills with the ability to influence architectural decisions.
  • Analytical problem-solving and decision-making capabilities.

Required Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

Location: Chicago
Experience: 8+ Years
Employment Type: Full-Time

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