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Itsm Engineer Jobs in Ohio (NOW HIRING)

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH · On-site

$52.25 - $71.75/hr

Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...

RELX

ServiceNow Software Engineering Tech Lead

London, OH

$51.25 - $70.50/hr

... Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Ohio

Itsm Engineer information

See Ohio salary details

$35.2K

$82.9K

$129.8K

How much do itsm engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for itsm engineer in Ohio is $82,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $92,700.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in Ohio? For Itsm Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Ohio look for? The top searched job categories for Itsm Engineer jobs in Ohio are:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Ohio as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,919 per year, or $39.9 per hour.

ServiceNow ITSM Engineer

TechSpace Solutions Inc.

Cincinnati, OH • On-site

$51.75 - $71.25/hr

Other

Posted 9 days ago

Job description

Job Title: ServiceNow ITSM Engineer

Location: Cincinnati, OH (Onsite)

Duration: 12+ Months

Job Summary

We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a high-performing Agile/Kanban team. The ideal candidate will be responsible for ServiceNow administration, platform support, troubleshooting, upgrades, integrations, performance optimization, and ITSM solution development. This role will serve as a Level 3 escalation point for Service Desk operations while ensuring platform stability, security, and continuous improvement.

Key Responsibilities

ServiceNow Administration & Support

Provide end-to-end administration and support for the ServiceNow platform.

Manage users, groups, roles, permissions, and access controls.

Monitor platform health, uptime, performance, and system availability.

Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.

Administer code releases, patches, plugins, upgrades, and clone activities.

Support disaster recovery testing, backups, restores, and instance recovery activities.

Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

Configure and support ServiceNow ITSM, SPM, and CSM solutions.

Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.

Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.

Utilize Automatic Test Framework (ATF) for testing and validation.

Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

Support REST, SOAP, ServiceNow Spokes, and third-party integrations.

Diagnose and resolve Discovery and Service Mapping issues.

Address platform vulnerabilities, especially MID Server security findings.

Implement security best practices and support audit requirements.

Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.

Create and maintain technical documentation, knowledge articles, and operational procedures.

Manage incident queues and provide timely issue resolution.

Document work using user stories and Agile project management practices.

Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

5+ years of hands-on experience with the ServiceNow platform.

Strong expertise in ServiceNow ITSM implementations and administration.

Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.

Strong understanding of ServiceNow Architecture and platform best practices.

Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.

Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.

Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.

Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

ServiceNow Certified Application Developer (CAD)

Preferred Qualifications

ITIL v4 Certification

ServiceNow CIS-SPM Certification

ServiceNow Mobile experience

Experience with platform security, vulnerability management, and compliance requirements.

Experience supporting enterprise-scale ServiceNow environments.

Technical Skills

Mandatory Skills

ServiceNow ITSM

CIS-ITSM

ServiceNow CAD

ServiceNow Administration

ITIL Processes

REST/SOAP Integrations

ServiceNow Mobile

ServiceNow Platform Development

Preferred Skills

ServiceNow SPM

ServiceNow CSM

Service Mapping

Discovery

Flow Designer

ATF (Automated Test Framework)

Virtual Agent

Service Portal

Ideal Candidate Profile

Self-driven and proactive problem solver.

Strong troubleshooting and analytical skills.

Excellent communication and stakeholder management abilities.

Comfortable working independently as well as within Agile teams.

Passionate about learning new ServiceNow capabilities and industry best practices

Apply