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Itsm Engineer Jobs in Ohio (NOW HIRING)

Syntricate Technologies

ServiceNow ITSM Developer

Dublin, OH · On-site

$51 - $70/hr

Syntricate Technologies is seeking a ServiceNow ITSM Developer to enhance their IT service management capabilities. The role involves implementing various ITSM processes, configuring ServiceNow ...

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist Full Time Tech - Infrastructur Atlanta, GA, US 2 days ago Requisition ID: 2365 ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

defi AUTO LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

TwinThread

Senior Lead Security Engineer, AI

Columbus, OH · On-site

$107K - $146K/yr

Build secure LLM/RAG services and ML pipelines that integrate with SIEM/XDR, EDR, SOAR, IAM, ITSM, CMDB, code repos, and cloud telemetry. * Establish engineering standards for secure AI: prompt ...

RELX

ServiceNow Software Engineering Tech Lead

London, OH

$51.25 - $70.50/hr

... Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or ...

Tata Consultancy Service Limited

Engineer

Cleveland, OH · On-site

$90K - $150K/yr

AI Developer Must-Have 1. Generative AI / LLMs 2. Python Programming 3. Prompt Engineering 4. RAG ... ITSM tools, and business data sources. • Develop APIs and backend services to support AI ...

Tata Consultancy Service Limited

Engineer

Cleveland, OH · On-site

$90K - $120K/yr

AI Developer Must-Have 1. Generative AI / LLMs 2. Python Programming 3. Prompt Engineering 4. RAG ... ITSM tools, and business data sources. • Develop APIs and backend services to support AI ...

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Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Ohio

Itsm Engineer information

See Ohio salary details

$35.2K

$82.9K

$129.8K

How much do itsm engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm engineer in Ohio is $82,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $92,700.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Ohio?

For Itsm Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Ohio look for?

The top searched job categories for Itsm Engineer jobs in Ohio are:

What cities in Ohio are hiring for Itsm Engineer jobs?

Cities in Ohio with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,919 per year, or $39.9 per hour.

ServiceNow ITSM Developer

Dublin, OH • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$51 - $70/hr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Implement various ITSM processes such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile App, and Virtual Agent.

  • Configure ServiceNow ITSM applications in alignment with approved design plans.

  • Develop ServiceNow software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.

Job description

Job Summary:
Syntricate Technologies is seeking a ServiceNow ITSM Developer to enhance their IT service management capabilities. The role involves implementing various ITSM processes, configuring ServiceNow applications, and ensuring high availability through repeatable development processes.
Responsibilities:
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Qualifications:
Required:
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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