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Itsm Engineer Jobs in Ohio (NOW HIRING)

Immuta

Sr. IT Systems Engineer

Columbus, OH · On-site

$97K - $133K/yr

ITSM and IAM: An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals. * Technology Expertise: Engineering proficiency in several of the following ...

Immuta

Sr. IT Systems Engineer

Columbus, OH · Hybrid

$100K - $138K/yr

ITSM and IAM: An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals. * Technology Expertise: Engineering proficiency in several of the following ...

Immuta

Sr. IT Systems Engineer

Columbus, OH · Hybrid

$110K - $125K/yr

ITSM and IAM: An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals. * Technology Expertise: Engineering proficiency in several of the following ...

Park National Bank

ServiceNow Developer

Newark, OH · Hybrid

$49.50 - $68.25/hr

... ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards ... Support and guide junior developers through knowledge sharing and code review participation.

DAW SE Germany

Du entwickelst ITSM- und assetbezogene Prozesse aktiv weiter und implementierst unterstützende Workflows innerhalb des Service-Management-Tools, um Effizienz, Transparenz und Standardisierung zu ...

NinjaOne

Enterprise Solutions Engineer, Channel

OH · On-site +1

$103K - $128K/yr

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms. * Evolved from a technical background (e.g., TAM, support, systems engineer), with ...

NinjaOne

Enterprise Solutions Engineer, Channel

OH · On-site +1

$103K - $128K/yr

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms. * Evolved from a technical background (e.g., TAM, support, systems engineer), with ...

Park National Bank

ServiceNow Developer

Newark, OH · On-site

$49.50 - $68.25/hr

... ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards ... Support and guide junior developers through knowledge sharing and code review participation.

Safelite Group, Inc.

Senior Integration Engineer

Columbus, OH · On-site

$100K - $138K/yr

Let us be the best place you'll ever work. Sr Integrations Engineer Does this position interest you ... ITSM Required Skills and Abilities * Solid understanding of AWS platform tools and technologies ...

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Showing results 41-60

All JobsItsm Engineer JobsItsm Engineer Jobs in Ohio

Itsm Engineer information

See Ohio salary details

$35.2K

$82.9K

$129.8K

How much do itsm engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm engineer in Ohio is $82,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $92,700.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Ohio?

For Itsm Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Ohio look for?

The top searched job categories for Itsm Engineer jobs in Ohio are:

What cities in Ohio are hiring for Itsm Engineer jobs?

Cities in Ohio with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,919 per year, or $39.9 per hour.

Service Now QA Test Engineer

Columbus, OH • On-site

Conch Technologies Inc
IT Services • 51 - 200 employees
Learn more about Conch Technologies Incexternal

$39.75 - $54.25/hr

Contractor

Re-posted 29 days ago

Job description

Title: Service Now QA Test Engineer

Location: Columbus OH for Onsite work – Relocation is fine

Type: 12+ months

Job Description
  • Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
  • Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
  • Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
  • 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
  • Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
  • Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
  • Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
  • Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.
  • Must be able eligible to Get US Government Clearance