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Remote Itsm Jobs in Ohio (NOW HIRING)

Sigital

$110K - $130K/yr

... e.g.,ITSM, ITOM, ITAM,etc) • Ability to follow established development standards and best ... Remote FTE work • Healthcare Benefits/401K Plan • Working for a passionate ServiceNow ...

Sigital

... such as ITSM, CSM, SecOPs or ITOM. • 1+ years of experience and/or certification in ... What Sigital offers: • Remote FTE work • Healthcare Benefits. • 401K plan

US Bank

Nexthink Systems Engineer

Cincinnati, OH · Remote

Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

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Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Ohio? The most popular types of Itsm jobs in Ohio are:
What are popular job titles related to Remote Itsm jobs in Ohio? For Remote Itsm jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in Ohio look for? The top searched job categories for Remote Itsm jobs in Ohio are:
What cities in Ohio are hiring for Remote Itsm jobs? Cities in Ohio with the most Remote Itsm job openings:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Ohio as of July 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 5% Part Time, and 3% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution.

ServiceNow Technical Consultant/ Developer -Committed Capacity (Remote/US based)

Sigital

On-site, Remote

$110K - $130K/yr

Full-time

Medical, Retirement

Posted 28 days ago

Job description

Sigital is seeking an experienced, ServiceNow Technical Consultant/Developer in Committed Capacity that will play a key role in delivering high-quality ServiceNow solutions by handling configuration, scripting, and trouble shooting tasks across one or more client accounts. This role supports the technical direction set by Senior team members and Technical Leads, while offering the opportunity to independently contribute to scoped work items and client engagements.
Salary Range- $110K-$130K (depending on experience and certifications)
Job Responsibilities
• Develop and configure ServiceNow applications and features according to defined requirements.
• Participate in client calls to gather technical requirements and clarify scope.
• Perform scripting (client/server side), form design, flow/workflow creation and data imports as needed.
• Collaborate with Senior Consultants and Technical Leads to deliver complete solutions.
• Document technical work and development stories and adhere to ServiceNow and internal development standards.
• Provide initial troubleshooting and resolve issues in client instances.
• Assist in scoping and estimating works with support from senior team members.
• Contribute to the continual growth and development of the Committed Capacity team.
• Continue learning through certifications, micro-certs, and internal mentorship.
• Must be a US Citizen
ServiceNow Certifications Requirements:
• 1-2 years of hands-on ServiceNow Experience
• Certified ServiceNow Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• 3+ micro-certification
• Familiarity with ServiceNow modules (e.g.,ITSM, ITOM, ITAM,etc)
• Ability to follow established development standards and best practices
• Solid communication and time management skills
• Demonstrated ability to complete assigned work with minimal oversight
• Strong troubleshooting and problem solving skillset
What Sigital offers:
• Remote FTE work
• Healthcare Benefits/401K Plan
• Working for a passionate ServiceNow Specialist Partner

Apply