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Remote Itsm Jobs in Ohio (NOW HIRING)

Sigital

... such as ITSM, CSM, SecOPs or ITOM. • 1+ years of experience and/or certification in ... What Sigital offers: • Remote FTE work • Healthcare Benefits. • 401K plan

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

All JobsItsm JobsRemote Itsm JobsRemote Itsm Jobs in Ohio

Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Ohio? The most popular types of Itsm jobs in Ohio are:
What are popular job titles related to Remote Itsm jobs in Ohio? For Remote Itsm jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in Ohio look for? The top searched job categories for Remote Itsm jobs in Ohio are:
What cities in Ohio are hiring for Remote Itsm jobs? Cities in Ohio with the most Remote Itsm job openings:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Ohio as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

ServiceNow Technical Lead Consultant (Remote/US based)

Sigital

Columbus, OH • Remote

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

Sigital is seeking an experienced ServiceNow Technical Lead Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.

Primary Responsibilities:

  • Serves to design and oversee technical solutions that are leveraged for clients.
  • Project ownership-responsible for driving projects to successful completion.
  • Routinely create net new deliverables from scratch.
  • Designing solutions for customers they themselves will be implementing.
  • Routinely works independently as an individual contributor with minimal supervision.

Leads/Coordinate development team efforts, including:

  • Provide constructive feedback
  • Drive solutioning conversations
  • Conduct demos/show-backs to customer teams
  • Versatility with platform cross-function
  • Ensure development team is adhering to project scope/timeline

Qualifications:

  • Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Technical Lead.
  • Working knowledge of integration functionality- Integration-Hub, Soap, REST, General API use.
  • Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
  • Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
  • Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.
  • US citizenship- REQUIRED
  • Ability to independently gather and document requirements, design solutions, implement and support features.
  • Strong communication skills (communicate and describing features, functionality, process and delivery concepts to clients clearly and fluidly).
    • Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering
  • Certified System Administrator & Certified Application Development (Required).
  • Certified Implementation Specialist - ITSM, CSM, FSM, HAM, SAM, Discovery (2+CIS certs Required)
  • Certified Implementation Specialist-Data Foundations(CMDB & CSDM) (Preferred)
  • Pro and/or Pro Plus Certifications (Preferred)

What Sigital offers:

  • Remote FTE work
  • Healthcare benefits
  • 401K plan
  • Working for a great ServiceNow Premier Partner
Employment Type: FULL_TIME

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