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Remote Itil Remote Jobs in Ohio (NOW HIRING)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... Follow ITIL best practices and contribute to continuous improvement initiatives. * Support business ...

Trak Group

Senior Network Engineer

Hamilton, OH · Remote

$96K - $132K/yr

Senior Network Engineer Setting/Hours: 100% Remote | Full-time Join trak group in partnering with a ... Follow ITIL-based incident, problem, change, configuration, performance, and capacity management ...

A-TEK Inc.

Senior Project Manager

Continental, OH · Remote

$140K - $150K/yr

The position is primarily remote with occasional travel to the client site in the Research Triangle ... ITIL - Preferred * Agile or Scrum Master - Preferred Compensation * Salary Range: $140,000 - $150 ...

Crowe LLP

Technology Advisory Senior Manager

Columbus, OH · On-site +1

$152K - $251K/yr

Relevant certifications (PMP, ITIL, COBIT, CISSP, AWS, Azure, etc.) are a plus * Hybrid or Remote work arrangement * 25-50% travel required We expect the candidate to uphold Crowe's values of Care ...

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All JobsItil JobsRemote Itil Remote JobsRemote Itil Remote Jobs in Ohio

Remote Itil Remote information

What is the difference between Remote Itil Remote vs Remote Service Desk Technician?

AspectRemote Itil RemoteRemote Service Desk Technician
CertificationsITIL Foundation, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentRemote, IT service management focusRemote, technical support for end-users
Industry UsageIT service providers, large enterprisesIT support companies, corporate IT departments
Job FocusITIL processes, service managementTechnical troubleshooting, user support

Remote Itil Remote roles focus on IT service management and ITIL processes, often requiring certifications like ITIL Foundation. Remote Service Desk Technicians primarily handle end-user technical support, with certifications like CompTIA A+. Both roles are remote but differ in their core responsibilities and industry applications.

What are the most commonly searched types of Itil Remote jobs in Ohio?

The most popular types of Itil Remote jobs in Ohio are:

What are popular job titles related to Remote Itil Remote jobs in Ohio?

For Remote Itil Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Itil Remote jobs in Ohio look for?

The top searched job categories for Remote Itil Remote jobs in Ohio are:

What cities in Ohio are hiring for Remote Itil Remote jobs?

Cities in Ohio with the most Remote Itil Remote job openings:

Remote Itil Remote jobs near you
Infographic showing various Remote Itil Remote job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 1% Part Time, and 9% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution.

IT Service Desk II

BravoTech

Columbus, OH • On-site, Remote

Full-time

Posted 20 days ago

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
972-419-1609 ALee@BravoTech.com
972-419-1609 ALee@BravoTech.com
About columbus, OH
Ready to embark on an exciting career journey in the vibrant Columbus, Ohio area? Known for its thriving job market, outstanding quality of life, and abundance of opportunities for professional growth, this city beckons with its infectious energy and welcoming community. Home to the renowned Columbus Museum of Art, the historic Ohio Theatre, and the beloved Columbus Blue Jackets hockey team, this region seamlessly combines art, culture, and sports to create a dynamic environment that caters to diverse interests. With delectable cuisine, picturesque parks like the beautiful Franklin Park Conservatory and Botanical Gardens, and a bustling downtown scene, Columbus is a destination brimming with charm. Take the first step towards your dream job today by exploring our job listings in this lively and enchanting locale.

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