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Itsm Director Jobs in Ohio (NOW HIRING)

IGNITE

PROGRAM MANAGER

Dayton, OH · On-site

... directing a multi-company team delivering development, modernization, implementation, and ... VISION, ServiceNow (ITSM/ITOM/ITBM), SOAR (Google Workspace and Google Cloud Lab), and ...

AllSTEM Connections

Sr. Software Analyst

Columbus, OH · On-site

$131K/yr

Execute ITSM/ITIL processes to ensure stable operations and alignment with Service Level Agreements (SLAs). • Provider Steering: Direct external providers in the execution of support tasks and ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

... of direct Partner interaction in person, through messaging platforms, or phone calls. • Deletion ... ITSM • Candidates must complete in-person technical and work style interviews (combined or ...

Northern Base

Platform Architect

Cincinnati, OH · On-site

... than direct implementation. Must Have Technical/Functional Skills: * Technical Architecture ... Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g ...

AVI Foodsystems, Inc.

Head of IT Security

Akron, OH · On-site

ITSM & SecOps Alignment: Integrate security incident response and vulnerability management directly ... Business Transformation: Direct experience securing large-scale ERP migrations and data ...

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$21.5K

$96.2K

$162.3K

How much do itsm director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for itsm director in Ohio is $96,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,215.00 and $118,835.00 per year, depending on experience, location, and employer.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Ohio?

The most popular types of Itsm jobs in Ohio are:

What are popular job titles related to Itsm Director jobs in Ohio?

For Itsm Director jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Ohio look for?

The top searched job categories for Itsm Director jobs in Ohio are:

What cities in Ohio are hiring for Itsm Director jobs?

Cities in Ohio with the most Itsm Director job openings:

Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $96,173 per year, or $46.2 per hour.

Only w2 - ServiceNow ITSM CMDB Developer - Onsite in Marysville, OH

Nachway Consulting

Marysville, OH • On-site

$49.50 - $68.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow ITSM CMDB Developer
  • Location: Marysville, OH
  •  Onsite 5 days per week
  • Client Domain: Automotive
  • Duration: 6 months (part of a project
  • Interview Mode: video
 
 
Job Description:
A big 4 SI is looking for a ServiceNow ITSM SME to join their team for a project with hands-on platform enhancements and governance for a major global ServiceNow expansion (US, Canada, Japan, Australia). This role serves as the key on-site technical SME in Columbus, mentoring client staff, advising leadership on platform maturity (including GenAI), and directing daily hand-offs with a 6-person offshore delivery team in India.
  • ServiceNow Experience: 5–8+ years of dedicated, hands-on ServiceNow development experience.
  • Core Technical Expertise: Advanced Glide scripting, scoped apps, enterprise integrations, CMDB, CSDM, Flow Designer, and Service Portal.
  • Leadership & On-Site Presence: Strong consultative communication skills to mentor teams, engage client stakeholders, and direct offshore work.

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