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Itsm Engineer Jobs in Florida (NOW HIRING)

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

defi AUTO LLC

ITSM Specialist

Tallahassee, FL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

We are seeking a ServiceNow Engineering Leader to own and evolve our enterprise ServiceNow platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations ...

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

We are seeking a ServiceNow Engineering Leader to own and evolve our enterprise ServiceNow platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations ...

Publix

Lead ServiceNow Software Engineer

Lakeland, FL · On-site

$100 - $125/hr

Jun 18, 2026 Lead ServiceNow Software Engineer supporting Publix Technology's ITSM business area. This role requires a hands‑on technical leader who can independently drive ServiceNow ...

Nubank

Staff IT Engineer - Service Management

Miami, FL · On-site

$178K - $267K/yr

Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 ... COBIT, ISO 20000, or SRE principles. * Experience partnering with Security and/or Platform ...

AllSTEM Connections

Application Engineer

Orlando, FL · On-site

$87K - $153K/yr

Senior Release & Deployment Engineer (ITSM & CI/CD Focus) Role Overview We are seeking a seasoned Senior Release & Deployment Engineer to own our enterprise release governance, change management ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Florida

Itsm Engineer information

See Florida salary details

$27.6K

$65.2K

$102K

How much do itsm engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for itsm engineer in Florida is $65,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $72,900.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Florida?

For Itsm Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Florida look for?

The top searched job categories for Itsm Engineer jobs in Florida are:

What cities in Florida are hiring for Itsm Engineer jobs?

Cities in Florida with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $65,178 per year, or $31.3 per hour.

ITSM Support Engineer

ADP - RNOOID0029990995

Deerfield Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

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Job description

Service Desk & Support Operations

  • Drive day-to-day execution across Service Desk and Tier 2/3 Support functions, ensuring tickets are triaged, escalated, and resolved within SLA
  • Monitor and report on core support KPIs — first-response time, resolution time, ticket backlog, CSAT, and SLA compliance — and drive continuous improvement against them
  • Support customers across Tollanis business lines for all ITSM needs
  • Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding
  • Participate in on-call rotations, escalation paths, and after-hours/emergency support coverage across client accounts
  • Serve as a key technical escalation point for complex or high-priority client incidents


ITSM Process & Engineering

  • Follow and continuously mature ITSM processes — incident, problem, change, request, and knowledge management — aligned to ITIL best practices
  • Administer and optimize the ITSM/ticketing platform, RMM, and monitoring tools to improve visibility, automation, and reporting
  • Partner with Systems/Network Engineering to design, document, and implement infrastructure changes, upgrades, and remediations that reduce recurring incidents
  • Drive root-cause analysis and problem management for recurring issues, ensuring permanent fixes are engineered, not just symptoms resolved
  • Maintain up-to-date documentation, runbooks, and knowledge base articles for supported client environments
  • Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed for all client-impacting changes


Client & Cross-Functional Partnership

  • Build strong working relationships with client IT stakeholders, participating in regular service review meetings and reporting on SLA/KPI performance
  • Partner with Client Success and Sales Engineering during onboarding of new clients to ensure support and engineering readiness
  • Coordinate with Security to ensure support and engineering practices align with client compliance and security requirements
  • Manage relationships with key technology vendors and manufacturers supporting client environments
  • Champion the Synergist Framework as the operating model for process, people, and technology

Company Description

Tollanis Technology Solutions, Inc. is a global Managed IT Service provider with the mission of empowering change through process and people. Our trademarked Synergist Framework enables organizations to create meaningful change by focusing on process and people. Tollanis operates across five distinct service lines — Tollanis Tech (Managed IT Services), Tollanis Connect (Contact Center/BPO), Tollanis AI, Tollanis Systems (ERP/SaaS), and Tollanis Consult (Vendor-Neutral Advisory) — and is a global, remote-first team spanning North America and India.