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Itsm Engineer Jobs in Florida (NOW HIRING)

Park National Bank

ServiceNow Developer

Miramar, FL · Hybrid

$49.25 - $67.75/hr

... ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards ... Support and guide junior developers through knowledge sharing and code review participation.

L3HHCM20

Senior ServiceNow Developer/Engineer

Melbourne, FL · On-site

$50 - $68.75/hr

ServiceNow Certified Implementation Specialist (CIS) in multiple modules (ITSM, ITOM, ITAM, or SecOps) * ServiceNow Certified Application Developer (CAD) * Additional ServiceNow Advanced ...

Nuway Solutions

ServiceNow Developer

Juno Beach, FL · On-site

$52.75 - $72.50/hr

Experience with development and implementation of Service Now ITSM/Service Desk modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management ...

Leidos

Change Ticket Coordinator

Jacksonville, FL

$57K - $104K/yr

Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field. * Experience with catalog design ...

New

Raymondjames

Lead ServiceNow Engineer

Saint Petersburg, FL · Hybrid

$96K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Lead Engineer, you will analyze business requirements and problems and drives research to ... ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response ...

Lennar

Systems Engineer II

Miami, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

Systems EngineerII Collaboration & Endpoint Engineering We are Lennar Lennar is one of the nation ... Experience with ServiceNow or similar ITSM platforms. * Clear written and verbal communication ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Florida

Itsm Engineer information

See Florida salary details

$27.6K

$65.2K

$102K

How much do itsm engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for itsm engineer in Florida is $65,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $72,900.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Florida?

For Itsm Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Florida look for?

The top searched job categories for Itsm Engineer jobs in Florida are:

What cities in Florida are hiring for Itsm Engineer jobs?

Cities in Florida with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $65,178 per year, or $31.3 per hour.

ServiceNow Developer

Park National Bank

Miramar, FL • Hybrid

$49.25 - $67.75/hr

Full-time

Re-posted 14 days ago

Park National Bank rating

6.9

Company rating: 6.9 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

130th of 171 rated banks

Job description

Job Responsibilities

  • Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
  • Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
  • Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.
  • Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
  • Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
  • Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
  • Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.
  • Support and guide junior developers through knowledge sharing and code review participation.
  • Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
  • Perform activities in support of periodic platform upgrades.
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Serving More standards
  • Other duties as assigned

Skills

  • Interpersonal/Customer Service Skills
  • Written and Verbal Communication
  • Ability to understand and follow directions
  • Adaptable to change
  • Basic Computer Skills
  • Ability to influence others
  • Ability to build collaborative relationships
  • Ability to develop or mentor others
  • Ability to work as part of a team
  • Organizational Skills/Detail Oriented
  • Analytical Thinking
  • Able to Multi-Task or Juggle Priorities
  • Problem/Situation Analysis
  • Technical Expertise

Education - Certifications - Work Experience

  • High School diploma or equivalent required 
  • Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience
  • 3+ years development experience with ServiceNow
  • 3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
  • Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
  • ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)

SCHEDULE

Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH.  A minimum 40 hours is required per week. 

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