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Itsm Engineer Jobs in Oregon (NOW HIRING)

Abaxis

OR · On-site

$146K - $209K/yr

Lead the ITSM tooling support team responsible for planning, development, testing, releases, and ... EDUCATION AND EXPERIENCE Bachelor's degree in information technology, Computer Science, Engineering ...

Amy Cell Talent

Presales Solutions Engineer

Portland, OR · On-site +1

$85K - $115K/yr

Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows. * Experience designing and presenting solutions that connect technical capabilities to ...

New York Life

$100K - $143K/yr

ServiceNow Development Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM ... LeanIX Engineering & Administration Configure and maintain LeanIX fact sheets, meta-models ...

Ralliant

IT Service Operations Lead

Beaverton, OR · On-site

Act as the lead for ITSM processes, including incident, problem, change, and configuration ... With a global footprint and a legacy of excellence, we empower engineers to bring next-generation ...

Veterinary Pet Insurance

OR · Hybrid

$26 - $35/hr

... ITSM) processes. You'll collaborate with individuals across many professional roles (e.g ... Applies secure software and systems engineering practices throughout the delivery lifecycle to ...

Kentro

ServiceNow Developer / Engineer

$54 - $74.25/hr

Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations. * Developing ... ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ...

Nationwide

OR · Hybrid

$26 - $35/hr

... ITSM) processes. You'll collaborate with individuals across many professional roles (e.g ... Applies secure software and systems engineering practices throughout the delivery lifecycle to ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

The ideal candidate will have at least 5 years of relevant experience and hold certifications in Certified Application Developer (CAD) and ITAM, or ITSM, implementation. This role requires a U.S ...

NetBrain

Network Automation Engineer

OR · Remote

$100K - $125K/yr

... Services Engineering Team. We need someone who is ready to help our clients transform their ... ITSM data * Analyze customer's network technologies, existing playbooks and design documents to ...

Gruve

OR · On-site

$48 - $65/hr

Support ITSM processes (change, incident, problem). Mentorship * Coach mid-level engineers across global shifts. * Act as technical authority and promote best practices. Collaboration & Governance

SHI

OR · On-site

Strong understanding of ServiceNow platform capabilities (ITSM, CSM, HRSD, Creator workflows ... Engineer, Pre-Sales, or similar role. * Ability to travel to SHI, partner, and customer events.

Ralliant

Principal Platform Engineer

Beaverton, OR · On-site

This role is ideal for engineers who prefer building and solving complex problems over producing ... ITSM, monitoring) * Exposure to container platforms and Kubernetes Core Competencies * Systems ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Oregon

Itsm Engineer information

See Oregon salary details

$39.1K

$92.2K

$144.3K

How much do itsm engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for itsm engineer in Oregon is $92,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $103,100.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Oregon? For Itsm Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Oregon look for? The top searched job categories for Itsm Engineer jobs in Oregon are:
What cities in Oregon are hiring for Itsm Engineer jobs? Cities in Oregon with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Oregon as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $92,216 per year, or $44.3 per hour.
GIS ITSM Operations Manager 1

GIS ITSM Operations Manager 1

Lam Research Corporation

Tualatin, OR • On-site

$87K - $117K/yr

Full-time

Posted 25 days ago

Lam Research rating

8.6

Company rating: 8.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

49th of 417 rated machine equipment manufacturers

Job description

The group you'll be a part of
The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.
The impact you'll make
The ITSM Operations Manager leads GIS-wide service operations across Incident, Problem, Change, Request, Configuration, and Release Management. This role owns the CAB, CMDB health and automation, observability signal integration, the enterprise developer portal for GIS platform services, and the SLO/SLA framework with error budgets. Success is measured by accelerated MTTR, improved change success rates, high CMDB accuracy, reduced alert noise, clear SLOs with actionable error budgets, and seamless release coordination-with strong guardrails, automation, and AIOps that scale reliably across all infrastructure and applications.
What you'll do
Change & Release Management
  • Manage the Change Advisory Board (CAB): Chair CAB, enforce policy, risk assessment, segregation of duties, and approval workflows.
  • Establish GIS-wide release calendar: Maintain a unified calendar across platforms; coordinate release windows, blackout periods, and dependencies.
  • Automate release notes and org communications: Drive auto-generated release notes, stakeholder notifications, and post-release reporting.
  • Compliance & audit readiness: Track change success/failure rates, rollback trends, and adherence to policy and regulatory requirements.

Configuration Management & CMDB Automation
  • Own CMDB strategy and data model: Define CI classes, relationships, and normalization/enrichment rules aligned to GIS architecture.
  • Automated inventory management: Implement discovery, reconciliation, and lifecycle updates for all infrastructure.
  • Application Portfolio Management (APM) integration: Incorporate APM into CMDB to deliver intelligent impact assessments for change requests and incident impact analysis.
  • Data quality & completeness: Measure and improve accuracy, coverage, and timeliness of CI records via automated controls.

Incident, Problem, and Request Excellence
  • Design and automate workflows: Standardize and automate Incident, Problem, and Request processes for consistency and speed.
  • MTTR reduction using AIOps: Deploy correlation, noise reduction, anomaly detection, and runbooks to accelerate triage and resolution.
  • Root cause & trend analysis: Lead problem management to eliminate recurring issues and drive preventative fixes.
  • Self-healing automation: Define and maintain auto-remediation playbooks, guardrails, and approvals for safe execution.

Observability, SLOs & Error Budgets
  • Integrate observability platforms with ITSM: Correlate alerts, enrich tickets with telemetry and topology, and route to the right resolver groups.
  • Define SLOs/SLIs & error budgets: Partner with SRE/platform teams to set service-level objectives.
  • Operationalize error budgets: Implement policies for budget consumption, burn-rate alerts, and automated actions when thresholds are crossed.
  • Alert hygiene & event management: Suppression, deduplication, dynamic thresholds; health models, business service mapping, and SLO-based alerting to improve prioritization and impact assessment.
  • Reliability/velocity balance: Use error budgets to make data-driven decisions that balance feature delivery speed with service reliability.

Analytics & Operational Insights
  • Operational metrics & dashboards: Create actionable analytics across Incident, Change, Request, Problem, Release, and CMDB health.
  • SLO & error-budget reporting: Publish service SLO compliance, error-budget burn rate, budget exhaustion events, and their correlation with releases/changes and incidents.
  • Executive reporting: Provide weekly/monthly scorecards, trend analyses, and recommendations to leadership and CAB.
  • Data-driven improvements: Use quantitative insights to prioritize automation, address bottlenecks, and improve service levels.

Developer Portal Ownership
  • Define portal strategy & taxonomy: Publish self-service catalogs, API documentation, SLAs/SLOs, error-budget policies, standards, and onboarding guides.
  • Automate self-service: Enable automated provisioning, change submissions, runbook execution, and status/SLO visibility for developers.
  • Governance & lifecycle: Keep content current; measure adoption, satisfaction, and request deflection.

Who we're looking for
  • ITSM Expertise: Deep experience with Incident, Problem, Change, Request, CMDB, CAB, and Release Management in enterprise environments.
  • SLOs & Error Budgets: Practical experience defining SLIs/SLOs, setting error budgets, and integrating them into operational decision-making (change gating, incident priority, post-mortems).
  • Automation & AIOps: Runbooks, orchestration, correlation, noise reduction, and auto-remediation.
  • Observability: Hands-on with metrics, logs, traces; integrating tools (e.g., Datadog, Dynatrace, New Relic, Splunk, Azure Monitor, Prometheus/Grafana) into ITSM.
  • CMDB & Discovery: CI modeling, discovery sources, reconciliation, normalization, data lineage, and service mapping.
  • Analytics: Dashboards, SQL/BI, trend analysis, KPI design; translating data into executive narratives.
  • Process Design & Governance: Lean/ITIL process modeling, policy creation, audit/compliance, and change risk management.
  • Stakeholder Management: Communication, negotiation (CAB), cross-functional alignment, and vendor partnership management.
  • Security & Compliance Awareness: Least privilege, change controls, audit trails, and operational risk management.

Preferred qualifications
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; Master's preferred.
  • 7-10+ years in IT Operations/ITSM; 3-5+ years leading ITSM functions in large enterprises.
  • Certifications: ITIL 4 (Managing Professional preferred); plus one or more of: ServiceNow/ITSM, Azure/AWS/GCP, DevOps (e.g., DASA/SAFe), Observability vendor certs, SRE-oriented credentials.
  • Demonstrated delivery of automation/AIOps initiatives, CMDB transformations, and SLO/error-budget frameworks at scale.

Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What Lam Research employees say

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About Lam Research

Sourced by ZipRecruiter

Lam Research designs and builds products for semiconductor manufacturing, including equipment for thin film deposition, plasma etch, photoresist strip, and wafer cleaning processes.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Fremont, CA, US

Year founded

1980

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