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Itsm Engineer Jobs in Oregon (NOW HIRING)

Flexential Corp.

OR · On-site

$104K - $143K/yr

The Senior Platform Engineer is a hands-on engineering role on a platform development team responsible for building and operating Flexential's IT platforms including observability, devops, ITSM ...

Flexential Corp.

OR

Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI ... Represent platform engineering in cross-functional architecture reviews and executive-level program ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR

$20 - $25/wk

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

New York Life

$124K - $177K/yr

This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions ... Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

The ideal candidate will have at least 5 years of relevant experience and hold certifications in Certified Application Developer (CAD) and ITAM, or ITSM, implementation. This role requires a U.S ...

HealthEdge

This hybrid role sits at the intersection of data platform engineering and ITSM-aligned Problem Management - purpose-built to expose the hidden toil, technical debt and repeat failure patterns that ...

SAIC

Deskside support Engineer

Salem, OR

Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

Roseburg

IT Infrastructure Engineer I

Springfield, OR · On-site

The engineer will also manage and execute IT Technology Infrastructure projects at production ... L4/CCNP or higher, VMWare related certifications, CISSP/CISA, ITIL/ITSM related certifications)

SAIC

Deskside support Engineer

Salem, OR · On-site

Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

New York Life

$156K - $196K/yr

Partnering closely with Infrastructure Engineering, Application Development, Information Security ... Build and develop high-performing ITSM teams by providing coaching, mentorship, and leadership ...

New

SAIC

Deskside support Engineer

Salem, OR · On-site

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

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Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Oregon

Itsm Engineer information

See Oregon salary details

$39.1K

$92.2K

$144.3K

How much do itsm engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for itsm engineer in Oregon is $92,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $103,100.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Oregon? For Itsm Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Oregon look for? The top searched job categories for Itsm Engineer jobs in Oregon are:
What cities in Oregon are hiring for Itsm Engineer jobs? Cities in Oregon with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Oregon as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $92,216 per year, or $44.3 per hour.

Sr. Platform Engineer

Flexential Corp.

OR • On-site

$104K - $143K/yr

Other

Re-posted 19 days ago

Job description

The Senior Platform Engineer is a hands-on engineering role on a platform development team responsible for building and operating Flexential's IT platforms including observability, devops, ITSM incident and release mgmt, and Integrations technologies.

This role develops and manages critical platform subsystems for high availability, operational resiliency, security and scalability utilizing native-AI enablement for all outcomes. This is an individual contributor role with significant technical ownership and direct impact on critical Flexential technology roadmap.

You will work across infrastructure, automation, and application layers - deploying Kubernetes workloads, authoring Terraform modules, building Ansible playbooks, and building GitLab pipelines that other engineers depend on daily.

Key Responsibilities and Essential Job Functions
  • Design, develop and operationally manage automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities.
  • Develop, and manage the Observability OpenTelemetry Central Backend Stack: Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes/RKE2 via Helm and GitLab CI-CD.
  • Build and manage iaC and CI-CD for automated provisiong and deployment, including Terraform modules for Infra/VM/storage provisioning, Ansible AWX playbooks for OS/App bootstrap, ArgoCD and Helm for Kubernetes configuration.
  • Develop and manage OpenTelemetry Prometheus scrape profile library including SNMP exporters, REST API exporters, and cloud provider exporters (CloudWatch, Azure Monitor, GCP) for multiple device classes.
  • Develop AIOps capabilities on platforms for e.g. Observability use-cases: anomaly detection integrations, event correlation rules in Alertmanager, and synthetic monitoring patterns to reduce alert noise.
  • Configure and maintain Zabbix auto-discovery: network range scanning, device classification, and Prometheus service discovery integration.
  • Build and harden Edge Stack deployments (Prometheus + OTel collector) per data center site using GitOps templates.
  • Integrate Alertmanager with ServiceNow: webhook routing, ticket enrichment, auto-close logic, and escalation policy configuration.
  • Maintain platform security: Conjur/CyberArk secret injection at runtime, mTLS between stack components, RBAC in Grafana Enterprise.
  • Author and maintain Grafana dashboards in JSON/GitLab - facility overview, network health, RED metrics, application telemetry.
  • Mentor mid-level engineers, lead code reviews, and establish engineering standards for the team.
  • Represent platform engineering in cross-functional architecture reviews and executive-level program updates.
  • Perform other duties as required and assigned.
Required QualificationsDevOps / Automation
  • 5+ years in a production environment.
  • Kubernetes (RKE2/k3s).
  • Helm chart deployment.
  • systemd services.
  • Docker/containerd.
LGTM Stack Development and Configuration
  • 4+ years: Grafana, Mimir, Loki, Tempo configuration, tuning, dash-boarding and production operations.
  • Prometheus required.
Senior-Level Python / Scripting Frameworks
  • 5+ years.
  • Automation scripts.
  • Exporter development.
  • GitLab pipeline scripting.
  • REST API integrations.
GitOps / CI/CD
  • 5+ years.
  • GitLab CI/CD pipeline authoring.
  • Terraform and Ansible as primary IaC tools.
  • ArgoCD or Flux preferred.
AIOps / Observability Engineering
  • 2+ years.
  • Alertmanager rule authoring.
  • Anomaly detection integration.
  • Event correlation.
  • Noise reduction techniques.
Working Infrastructure (Linux/VM) Management Knowledge
  • 5+ years.
  • Linux administration.
  • VMware vCenter/VCF experience.
  • Netapp storage management.
  • Network fundamentals (SNMP, TCP/IP).
Secrets Management
  • 2+ years.
  • CyberArk/Conjur, HashiCorp Vault, or equivalent.
  • Runtime secret injection patterns.
  • Minimal travel may be required.
Preferred Qualifications
  • Experience and/or knowledge of ITSM processes and workflow automation, e.g. Incident & Response Mgmt (IRM), Release mgmt, ServiceNow ITSM integration, alert routing, escalation policy design, SLA-driven on-call workflows.
  • Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies.
  • Experience working with BAS / BMS systems in a Datacenter / OT environment.
  • Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications.

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