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Itsm Engineer Jobs in Oregon (NOW HIRING)

Columbia

Atlassian Software Engineer

Portland, OR

ITSM Knowledge - Comfortable with ITIL practices (incident, change, problem, request) and how JSM ... Facilitator - Works well with engineering, IT, and business teams to align workflows with outcomes.

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR

$20 - $25/wk

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

New York Life

$124K - $177K/yr

This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions ... Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, ...

New

Kentro

ServiceNow Developer / Engineer

$54 - $74.25/hr

Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations. * Developing ... ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

The ideal candidate will have at least 5 years of relevant experience and hold certifications in Certified Application Developer (CAD) and ITAM, or ITSM, implementation. This role requires a U.S ...

SAIC

Deskside support Engineer

Salem, OR

Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

DMI

$54 - $74.25/hr

This role focuses on building and configuring applications on the ServiceNow platform to enhance and automate IT service management (ITSM) processes and custom-scoped applications. The Developer L2 ...

SAIC

Deskside support Engineer

Salem, OR · On-site

Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ...

HealthEdge

This hybrid role sits at the intersection of data platform engineering and ITSM-aligned Problem Management - purpose-built to expose the hidden toil, technical debt and repeat failure patterns that ...

Instacart

OR · On-site

We're looking for a Staff Corporate Engineer to define the technical strategy and architecture for ... ITSM systems. * Define Instacart's office network architecture strategy and target-state design ...

Kentro

Senior ServiceNow Developer (VA ESOM)

$150K - $170K/yr

The Senior ServiceNow Developer will provide technical guidance and subject matter expertise for ... Proven delivery experience across ITSM, CSM, and ITOM modules. * Experience with ServiceNow ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Oregon

Itsm Engineer information

See Oregon salary details

$39.1K

$92.2K

$144.3K

How much do itsm engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for itsm engineer in Oregon is $92,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $103,100.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in Oregon? For Itsm Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Oregon look for? The top searched job categories for Itsm Engineer jobs in Oregon are:
What cities in Oregon are hiring for Itsm Engineer jobs? Cities in Oregon with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Big Data Engineer

Big Data Engineer

Avani Technology Solutions, Inc.

Portland, OR • On-site

$58.75 - $77.50/hr

Full-time

Re-posted 24 days ago

Job description

Job Description
• Runtime Infrastructure : Docker, Kubernetes, Lambdas
• Storage Systems : DynamoDB, MongoDB, Redis, Hadoop, Memcached
• Messaging : Kafka, Rsyslog, Logstash, Splunk
• Programming/Scripting : Java / Jetty, Python, Scala, PowerShell, C#, Bash
• Build Tools/Repositories : Jenkins, Artifactory
• Web Services Framework: Django, Flask
• API Framework: Gunicorn
5+ years of relevant experience focused on Support Engineering, TechOps, DevOps, systems administration, application development, build, release and deployment
• Experience deploying systems with Kubernets, Docker, or Azure Containers
• Automation experience with ScienceLogic or Ansible
• Some experience with monitoring and anomaly detection systems
• Hands-on experience on monitoring tools such as New Relic, Splunk, SignalFx, Solarwinds, etc.
• Well versed with ITIL concepts (Event, Incident, Knowledge, Change, Problem Management)
• Familiarity with Chatbots such as Slackbot
• End user knowledge on ITSM tools such as ServiceNow
Thanks
Arjun
arjun.d@avanitechsolutions.com

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