Itsm Engineer Jobs in Oregon (NOW HIRING)

We are seeking a highly experienced Senior DevOps Engineer - Storage Platforms to build, automate and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring scalability, resilience, and performance.

This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. 

Key Responsibilities

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
• Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
• Implement and manage backup solutions (preferably Rubik).
• Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation.
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
• Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana.
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks
• Participate in on-call rotations, incident response, and root cause analysis.
• Collaborate globally on change management, documentation, and operational best practices.

Minimum Qualifications

• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
• Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
• Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics).
• Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
• Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules
• Expertise in backup technologies (preferably Rubik)
• Strong scripting skills in Python and Bash (Golang (GO) a plus).
• Experience operating 24x7 mission-critical production environments.
• Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack).
• Strong written and verbal communication skills.
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks
• Ability to write technical documentation and contribute to community wikis or knowledge bases.
• Bachelor's degree in computer science or equivalent professional experience.

Preferred Qualifications 

• OpenStack Cinder multi-backend administration.
• Backup platforms (Rubrik).
• Understanding of CIS/NIST security and infrastructure lifecycle management.
• ITIL Foundation/advanced certifications in support of ITSM standard methodology.
• Background in telco, edge cloud, or large enterprise environments.
• CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications.
• Master's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.

What You'll Get 

• A collaborative team that's deeply invested in infrastructure excellence.
• Complex technical challenges that require creative, scalable solutions.
• The opportunity to shape a next-generation private cloud platform-built reliability.
• Access to the latest tools, frameworks, and upstream project developments.  

Skills and Attributes: 

• Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
• Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.