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Itsm Engineer Jobs in Portland, OR (NOW HIRING)

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Ralliant

Principal Platform Engineer

Beaverton, OR · On-site +1

This role is ideal for engineers who prefer building and solving complex problems over producing ... ITSM, monitoring) * Exposure to container platforms and Kubernetes Core Competencies * Systems ...

Lam Research Corporation

Lead Saviynt Engineer

Tualatin, OR · On-site

$106K - $140K/yr

ITSM platforms (e.g., ServiceNow). Delivery Leadership & Stakeholder Engagement * Own technical ... Mentor IAM engineers and administrators, and establish patterns and reusable components.

US Bank

End Point Systems Engineer

Gresham, OR · Remote

The Systems Engineer directs or recommends enhancements for system performance, reliability ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

Torus, Inc.

IT Support Engineer

Sherwood, OR · On-site

$60K - $70K/yr

We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them ... Experience with Jira ITSM and Slack for ticket management. * Strong troubleshooting skills for ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Portland, OR

Itsm Engineer information

See Portland, OR salary details

$39.2K

$92.5K

$144.8K

How much do itsm engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for itsm engineer in Portland, OR is $92,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Portland, OR? For Itsm Engineer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Portland, OR look for? The top searched job categories for Itsm Engineer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Itsm Engineer jobs? Cities near Portland, OR with the most Itsm Engineer job openings:
Itsm Engineer jobs near you

Big Data Engineer

Avani Technology Solutions, Inc.

Portland, OR • On-site

$58.75 - $77.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
• Runtime Infrastructure : Docker, Kubernetes, Lambdas
• Storage Systems : DynamoDB, MongoDB, Redis, Hadoop, Memcached
• Messaging : Kafka, Rsyslog, Logstash, Splunk
• Programming/Scripting : Java / Jetty, Python, Scala, PowerShell, C#, Bash
• Build Tools/Repositories : Jenkins, Artifactory
• Web Services Framework: Django, Flask
• API Framework: Gunicorn
5+ years of relevant experience focused on Support Engineering, TechOps, DevOps, systems administration, application development, build, release and deployment
• Experience deploying systems with Kubernets, Docker, or Azure Containers
• Automation experience with ScienceLogic or Ansible
• Some experience with monitoring and anomaly detection systems
• Hands-on experience on monitoring tools such as New Relic, Splunk, SignalFx, Solarwinds, etc.
• Well versed with ITIL concepts (Event, Incident, Knowledge, Change, Problem Management)
• Familiarity with Chatbots such as Slackbot
• End user knowledge on ITSM tools such as ServiceNow
Thanks
Arjun
arjun.d@avanitechsolutions.com

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