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Itsm Engineer Jobs in Oregon (NOW HIRING)

C3EL

IT Support Specialist - Senior

Salem, OR

Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem ... Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and ...

9th Way Insignia

OR

$71.25 - $89.75/hr

... ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both daytoday ... Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline or 8 ...

Axway Software SA

Partner with DevOps and engineering teams to support CI/CD pipelines and cloud-native application ... Experience working with ServiceNow, Salesforce, Jira, or similar ITSM/ticketing platforms preferred.

Cresta

Platform Product Manager

OR · On-site +1

$130K - $190K/yr

You'll work closely with engineering, security, customer-facing teams, and other Product Managers ... such as HRIS, CCaaS, ITSM, and identity providers * Bring structure to ambiguous problems ...

New York Life

... ITSM best practices and enterprise security/compliance requirements. Maintain audit-ready ... Platform Engineering & Delivery Direct the design and deployment of AV/UC solutions (MTR, Zoom ...

Sharp Brains

Desktop Support Specialist

Florence, OR · On-site

$4.0K/mo

USD $4,000 per month We are looking for an experienced Onsite IT Support Engineer to provide end ... Utilize ServiceNow or similar IT Service Management (ITSM) tools to manage incidents, service ...

State of Oregon

Enterprise Network Manager

Salem, OR · On-site

$8.7K - $13K/mo

Lead, mentor, and develop engineering teams, fostering a culture of continuous improvement ... ITIL/ITSM experience * Application development, architecture, or business analysis certification ...

FreedomPay

OR · Hybrid

You will join a team of engineers performing various tasks to solve basic and complex problems with ... Familiarity with ITSM tools like Zendesk, ServiceNow, or Jira * Experience with creating and ...

Phaidra

OR

You partner naturally with Engineering, AI, Design, and go-to-market, and you can hold a technical ... Familiarity with operational systems in this space, such as BMS/EPMS, CMMS, DCIM, or ITSM.

Montefiore

ServiceNow CMBD Analyst

Odell, OR · On-site

... and ITSM teams to improve CMDB governance and operational alignment * Support governance ... Collaborate with platform administrators, architects, and engineering teams to support ongoing ...

DMI

Project Manager

$95K - $105K/yr

Proficiency with ITSM and project management platforms (ServiceNow or equivalent ticketing system, Azure DevOps or equivalent sprint tracking). * Experience producing Program Management Plans ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Oregon

Itsm Engineer information

See Oregon salary details

$39.1K

$92.2K

$144.3K

How much do itsm engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for itsm engineer in Oregon is $92,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $103,100.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Oregon? For Itsm Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Oregon look for? The top searched job categories for Itsm Engineer jobs in Oregon are:
What cities in Oregon are hiring for Itsm Engineer jobs? Cities in Oregon with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Oregon as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $92,216 per year, or $44.3 per hour.

IT Support Specialist - Senior

C3EL

Salem, OR

Other

Re-posted 24 days ago

Job description

Overview:

Job Title: IT Support Specialist - Senior

Security Clearance: Ability to Obtain Public Trust

Location: Salem, OR

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Senior IT Support Specialist to support our mission in Salem, OR. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.  

Responsibilities will include, but not be limited to:

  • The support will range from simple to complex system issues and may include VIP support requirements.
  • The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
  • Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
  • Remote and Deskside Experience troubleshooting hardware and software issues.
  • Troubleshooting Microsoft Windows with latest Windows OS.
  • Possess familiarity with MAC OS.
  • Installation and configuration of new machines in a Windows environment.
  • Smart cards / PIV cards (general knowledge).
  • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
  • Provide Remote Tool Support.
  • Conference Room / VTC Setups.
  • Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
  • Updates status of queued service requests with the IT service management system.
Minimum Qualifications:
  • U.S. Citizenship
  • Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form.
  • Must have a minimum of 7 years of related experience providing technical, deskside support.
  • Travel to various field sites is required, so reliable and independent transportation will be needed.  
  • HDI Technical Support Professional required within six (6) months of employment.
Desired Qualifications:
  • Certifications desirable but not required include A+, Net+, and Sec+.
Education:
  •  A minimum of a High School diploma is required.

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