ZipRecruiter

Log In

1

Itsm Engineer Jobs in Washington (NOW HIRING)

Arohak Inc

Role: ITSM Developer

Washington, DC · On-site

$61.25 - $84/hr

ITSM Developer Location: Washington, DC Duration: 6 Months Client: Amtrak Description: We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site +1

$62 - $85.50/hr

Description OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ...

Infojini

Servicenow ITSM Consultant

Washington, DC · On-site

Position Title- ServiceNow ITSM Consultant / Developer (With Now Assist and ITSM Pro Experience ) Location- 1 Massachusetts Ave NW, Washington, DC 20001 Duration- 6-12+ months of Contract with ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

Responsibilities - Lead ITSM Deployment for the customer - Manage Developers and their tasks to ... ensure tasks are achieved on schedule and on budget, Lead maturing ITSM processes across the ...

next page

Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Washington

Itsm Engineer information

See Washington salary details

$41.9K

$98.8K

$154.6K

How much do itsm engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for itsm engineer in Washington is $98,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $110,400.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in Washington? For Itsm Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Washington look for? The top searched job categories for Itsm Engineer jobs in Washington are:
What cities in Washington are hiring for Itsm Engineer jobs? Cities in Washington with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Washington as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $98,785 per year, or $47.5 per hour.
Role: ITSM Developer

Role: ITSM Developer

Arohak Inc

Washington, DC • On-site

$61.25 - $84/hr

Other

Posted 12 days ago

Job description

Role: ITSM Developer

Location: Washington, DC

Duration: 6 Months

Client: Amtrak

Description:

We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. This role combines Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist.

The successful candidate will be responsible for gathering and documenting requirements, analyzing and improving business processes, designing scalable solutions, configuring and developing within ServiceNow, and driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities.

This individual will help transform ServiceNow into the enterprise service delivery engine by improving employee experiences, increasing operational efficiency, and leveraging AI to automate and streamline service management processes. 

Apply