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Itsm Engineer Jobs in Washington (NOW HIRING)

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site +1

$62 - $85.50/hr

Description OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

Responsibilities - Lead ITSM Deployment for the customer - Manage Developers and their tasks to ... ensure tasks are achieved on schedule and on budget, Lead maturing ITSM processes across the ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site

$62 - $85.50/hr

ServiceNow CIS-ITSM PREFERRED QUALIFICATIONS * Familiarity with Agile development environments * Strong troubleshooting and communication skills SECURITY CLEARANCE * Must have the ability to gain and ...

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Itsm Engineer information

See Washington salary details

$41.9K

$98.8K

$154.6K

How much do itsm engineer jobs pay per year?

As of Aug 2, 2026, the average yearly pay for itsm engineer in Washington is $98,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $110,400.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in Washington? For Itsm Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Washington look for? The top searched job categories for Itsm Engineer jobs in Washington are:
What cities in Washington are hiring for Itsm Engineer jobs? Cities in Washington with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Washington as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $98,785 per year, or $47.5 per hour.

ServiceNow ITSM Developer (368)

iTech AG

Arlington, VA • On-site, Remote

$62 - $85.50/hr

Full-time

Re-posted 10 days ago

Job description

Description
OVERVIEW
iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ServiceNow Platform
The ideal candidate brings strong hands-on ServiceNow development and configuration experience across the platform, with the ability to translate complex business and portfolio management requirements into scalable, maintainable platform solutions. This role requires collaboration with architects, product owners, business stakeholders, and Agile delivery teams to modernize portfolio governance, planning, investment tracking, and enterprise delivery capabilities across federal organizations
ROLES AND RESPONSIBILITIES
  • Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements.
  • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations.
  • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions.
  • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making.
  • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives.
  • Perform code reviews and ensure adherence to development standards, platform governance, and best practices.
  • Support platform upgrades, patching, and performance optimization activities.
  • Troubleshoot and resolve platform defects, integration issues, and production support requests.
  • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements.
  • Contribute to technical documentation, knowledge transfer, and cross-team collaboration.
  • Lead Implementation
  • Other duties as assigned.

MINIMUM QUALIFICATIONS
  • Minimum 5 years of overall IT experience
  • Minimum 3 years of hands-on ServiceNow development experience
  • Strong JavaScript development skills
  • Experience developing and configuring within the ServiceNow platform, including workflows, integrations, forms, and scripting
  • At least one active ServiceNow certification (CSA preferred; CAD or additional certifications are a plus)

EDUCATION AND CERTIFICATIONS
  • Bachelors Degree
  • ServiceNow CIS-ITSM

PREFERRED QUALIFICATIONS
  • Familiarity with Agile development environments
  • Strong troubleshooting and communication skills

SECURITY CLEARANCE
  • Must have the ability to gain and keep public trust clearance.
  • Pursuant to government contracts, US Citizenship is required.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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