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Itsm Engineer Jobs in Washington (NOW HIRING)

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

Conexus Staffing Inc

ServiceNow Developers

Columbia, MD · On-site

$125K - $135K/yr

The ITSM Developer is responsible for working to develop, design and implement technical solutions on the ITSM platform. The ITSM Developer will provide administration, application development ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM ... CompTIA Security+, ITIL V4 Foundation, and ServiceNow Certified Developer/Associate. * 3+ years of ...

Leidos

ITSM Administrator

Suitland, MD

$73K - $132K/yr

ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM ... CompTIA Security+, ITIL V4 Foundation, and ServiceNow Certified Developer/Associate. * 3+ years of ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

Description ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ... CompTIA Security+, ITIL V4 Foundation, and ServiceNow Certified Developer/Associate. * 3+ years of ...

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Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Washington

Itsm Engineer information

See Washington salary details

$41.9K

$98.8K

$154.6K

How much do itsm engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for itsm engineer in Washington is $98,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $110,400.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Washington?

For Itsm Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Washington look for?

The top searched job categories for Itsm Engineer jobs in Washington are:

What cities in Washington are hiring for Itsm Engineer jobs?

Cities in Washington with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Washington as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $98,785 per year, or $47.5 per hour.

ServiceNow ITSM Developer

G2IT

Suitland, MD • On-site

$130K - $150K/yr

Full-time

Posted 24 days ago

Job description

ServiceNow ITSM Developer
Position Overview
G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.
Key Responsibilities
  • Configure, administer, and develop ServiceNow ITSM applications and workflows.
  • Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
  • Maintain and enhance ServiceNow functionality to meet customer and business requirements.
  • Develop dashboards, reports, and workflows to improve service delivery and operational performance.
  • Support platform upgrades, testing, integrations, and system enhancements.
  • Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
  • Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

Required Qualifications
  • 9+ years of overall IT experience.
  • 5+ years of ServiceNow administration, development, or ITSM support experience.
  • Current ServiceNow Certified System Administrator (CSA) certification.
  • Experience supporting IT Service Management (ITSM) processes.
  • Strong knowledge of ITIL best practices.
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • U.S. Citizen with an Active Top Secret Clearance.

Preferred Qualifications
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).
  • Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
  • Experience supporting Department of Defense or Federal Government customers.
  • ITIL Foundation certification.

Salary: $130,000-$150,000 annually, based on experience and qualifications.

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