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Itsm Engineer Jobs in Washington (NOW HIRING)

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

Description ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ... CompTIA Security+, ITIL V4 Foundation, and ServiceNow Certified Developer/Associate. * 3+ years of ...

defi AUTO LLC

ITSM Specialist

Washington, DC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

New

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Collaborate with ITSM process owners, managers, and stakeholders to elicit, analyze, and validate requirements for ITSM products and services, using agile methodologies and tools. * Design, configure ...

Koniag Services, Inc.

Automation Engineer

Washington, DC · On-site

$120 - $180/hr

The ITSM Automation Engineer will be responsible for designing, building, testing, and maintaining automation solutions within enterprise ITSM platforms and connected systems, with a focus on ...

New

Koniag, Inc.

Automation Engineer

Washington, DC · On-site

$150K - $200K/yr

The ITSM Automation Engineer will be responsible for designing, building, testing, and maintaining automation solutions within enterprise ITSM platforms and connected systems, with a focus on ...

kgs

Automation Engineer

Washington, DC · Hybrid

The ITSM Automation Engineer will be responsible for designing, building, testing, and maintaining automation solutions within enterprise ITSM platforms and connected systems, with a focus on ...

kgs

Automation Engineer

Washington, DC · Hybrid

The ITSM Automation Engineer will be responsible for designing, building, testing, and maintaining automation solutions within enterprise ITSM platforms and connected systems, with a focus on ...

Marriott

FLEX Problem Manager, ITSM

Bethesda, MD · Hybrid

The position is instrumental in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. CANDIDATE ...

New

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Showing results 21-40

All JobsItsm Engineer JobsItsm Engineer Jobs in Washington

Itsm Engineer information

See Washington salary details

$41.9K

$98.8K

$154.6K

How much do itsm engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for itsm engineer in Washington is $98,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $110,400.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Washington?

For Itsm Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Washington look for?

The top searched job categories for Itsm Engineer jobs in Washington are:

What cities in Washington are hiring for Itsm Engineer jobs?

Cities in Washington with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 2% Part Time, 2% Temporary, and 8% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $98,785 per year, or $47.5 per hour.

Senior ServiceNow Developer - ITSM (345)

iTech AG

Arlington, VA • On-site, Remote

$62 - $85.50/hr

Full-time

Re-posted 17 days ago

Job description

OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs.The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES
  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS
  • Bachelor's degree
  • ServiceNow CSA and CAD or CIS certification
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Implementation Specialist (CIS):
  • CIS - IT Service Management (ITSM)
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request toreasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Employment Type: Full-Time

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