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Itsm Engineer Jobs (NOW HIRING)

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

This is an engineering position for someone who treats every ITSM workflow as a product, every manual touchpoint as a defect, and every AI capability as a force multiplier for operational excellence.

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

ServiceNow Developer Location: NYC Hybrid Must (candidate from Tri-State will work) Job Type: 6 Months + Multiple Positions Requirements: * Develop and enhance ITSM modules within ServiceNow.

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

Tech Tammina

ITSM Manager

New York, NY · On-site

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

ProSidian Consulting

ITSM Test Engineer

Washington, DC · On-site

ITSM Test Engineer Candidates shall work to support requirements for Program Support and The Test Engineer Evaluate, recommend, and implement automated test tools and strategies. Design, implement ...

Bayview Asset Management

ITSM Manager

Coral Gables, FL · Remote

This role ensures alignment with ITIL best practices while optimizing service delivery, operational efficiency, and developer collaboration workflows. The ideal candidate combines deep ITSM process ...

Shaarpro

Senior ServiceNow Developer (ITSM & HRSD)

Tampa, FL · Hybrid

$49.25 - $67.50/hr

Senior ServiceNow Developer (ITSM & HRSD) Fulltime Tampa, FL (Hybrid) Job Title: Role Overview We are seeking a highly skilled Senior ServiceNow Developer with strong expertise in IT Service ...

Bayview Asset Management

ITSM Manager

Coral Gables, FL · On-site

This role ensures alignment with ITIL best practices while optimizing service delivery, operational efficiency, and developer collaboration workflows. The ideal candidate combines deep ITSM process ...

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All JobsItsm Engineer Jobs

Itsm Engineer information

See salary details

$37K

$87.2K

$136.5K

How much do itsm engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for itsm engineer in the United States is $87,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

More about Itsm Engineer jobs
What cities are hiring for Itsm Engineer jobs? Cities with the most Itsm Engineer job openings:
What states have the most Itsm Engineer jobs? States with the most job openings for Itsm Engineer jobs include:
What job categories do people searching Itsm Engineer jobs look for? The top searched job categories for Itsm Engineer jobs are:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 70% In-person, 10% Hybrid, and 20% Remote job distribution, with an average salary of $87,220 per year, or $41.9 per hour.
ServiceNow ITSM Senior Developer

ServiceNow ITSM Senior Developer

New York Technology Partners

Cincinnati, OH

$51.75 - $71.25/hr

Other

Posted 4 days ago

Job description

Location: Oakland, CA or Cincinnati, OH
 Technical Competency
Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
Ability to configure ServiceNow ITSM applications in alignment with approved design plans
Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
Must be ServiceNow Certified Systems Administrator
Should possess knowledge in Agile/Scrum methodology
Basic knowledge with ITIL/industry standards
Knowledge of software development lifecycle (SDLC)
Behavioral competency
Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratevily
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Roles & Responsibilities
1. Including experience with the Service Catalog module and creating custom applications.
2. Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
3. Ability to implement moderate to complex custom widgets and backend scripting.
4. Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
5. Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
6. Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
7. Experience in Workflows, SLAs, Import Sets and Update Sets.
8. Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
9. Working knowledge to schedule jobs, events, and triggers to manage business needs.
10. Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
11. Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
12. Must have experience in Service Now Custom Development.
13. Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
14. Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
15. Self-motivated and willing to learn new skills and technologies as needed.
16. Ability to meet objectives, goals, and deadlines with minimal supervision.
17. Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change
18. Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
19. Shows moral courage, openness, and honesty in all dealings.
20. Engages interest and participation of others and has a collaborative approach to working with others.
21. Training skills, to able to understand project implementation and train business users.
22. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
23. Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
24. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.

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